Ananya Pix

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Rude, Horrible customer service

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Handed my car in to get an airbag issue checked about 2 weeks ago. Service rep said she talked to insurance and they'll be taking a look. Insurance company said they didn't receive any communication from Rivertown Toyota. Talked with insurance and asked service rep to email a quote to insurance company rep. Then reminded her through email, voice mail and then in person. Has been almost a week and still no email. Sent in a complaint to the Service manager and General manager who also haven't responded. Spoke with another manager who refused to even offer an apology but assured me that the email would be sent out and still there hasn't been any updates. Really suspicious as to why they refuse to send out an email. This place doesn't seem to care about customers. Horrible business.
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Reason of review:
Poor customer service
Mesa Pvh
map-marker Columbus, Georgia

Rivertown Toyota in Columbus, GA

No resolution yet to my complaint of months ago.Supposedly the dealer told me something that was incorrect about southeast Toyota finance.They told me to contact the dealer and no resolution from them either. I was told that normal wear and tear would not be a problem and then was charged almost $200 for normal wear and tear.When I leased from Honda, nothing like that ever happened. I contacted the dealer at Rivertown Toyota in Columbus, GA repeatedly after I was told that and no resolution or even a response from the lease department.
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Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment

Never have received a call back from Toyota even though I called repeatedly.

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