Rivertown Toyota
Rivertown Toyota Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rivertown Toyota has 1.2 star rating based on 1 customer review. Consumers are mostly dissatisfied, with 100% unfavorable feedback. Reviews cite poor customer service, unresponsive managers, and high price levels.
Key Takeaways for Future Customers
- Check recent Rivertown Toyota reviews before visiting to assess service and lease department responsiveness.
- Confirm any insurance or billing communications in writing and follow up persistently.
Negative Feedback / Risk Areas
- Unresponsive service and management, including no replies to complaints and delayed insurance emails.
- Disputed lease charges and poor handling by the lease department, raising Rivertown Toyota customer complaints about billing.
Positive Feedback
No positive experiences were reported in the available reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rivertown Toyota has 1.2 star rating based on 1 customer review. Consumers are mostly dissatisfied, with 100% unfavorable feedback. Reviews cite poor customer service, unresponsive managers, and high price levels.
Key Takeaways for Future Customers
- Check recent Rivertown Toyota reviews before visiting to assess service and lease department responsiveness.
- Confirm any insurance or billing communications in writing and follow up persistently.
Negative Feedback / Risk Areas
- Unresponsive service and management, including no replies to complaints and delayed insurance emails.
- Disputed lease charges and poor handling by the lease department, raising Rivertown Toyota customer complaints about billing.
Positive Feedback
No positive experiences were reported in the available reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rude, Horrible customer service
- - Insurance reports no contact from Rivertown Toyota.
- - Customer asked for emailed quote; reminders and complaints to managers unanswered.
Handed my car in to get an airbag issue checked about 2 weeks ago. Service rep said she talked to insurance and they'll be taking a look.
Insurance company said they didn't receive any communication from Rivertown Toyota. Talked with insurance and asked service rep to email a quote to insurance company rep. Then reminded her through email, voice mail and then in person. Has been almost a week and still no email.
Sent in a complaint to the Service manager and General manager who also haven't responded. Spoke with another manager who refused to even offer an apology but assured me that the email would be sent out and still there hasn't been any updates. Really suspicious as to why they refuse to send out an email.
This place doesn't seem to care about customers. Horrible business.
Rivertown Toyota in Columbus, GA
- - Complaint remains unresolved.
- - Dealer gave incorrect info and charged $200 for wear and tear.
- - Rivertown Toyota lease dept has no response.
No resolution yet to my complaint of months ago.Supposedly the dealer told me something that was incorrect about southeast Toyota finance.They told me to contact the dealer and no resolution from them either.
I was told that normal wear and tear would not be a problem and then was charged almost $200 for normal wear and tear.When I leased from Honda, nothing like that ever happened.
I contacted the dealer at Rivertown Toyota in Columbus, GA repeatedly after I was told that and no resolution or even a response from the lease department.
Preferred solution: Full refund
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Never have received a call back from Toyota even though I called repeatedly.