Ticked-off blind at Riverside Ford to put it mildly

Purchased new Ford late November 2020. New vehicle was not washed, service checked or detailed. Grease spot of driver's seat, grease on brake pedal, can't access safety hood latch to fill the empty windshield wiper container that should have been filled at the factory or by the dealer. Had to wash truck at car wash. Dirty floor carpet day of purchase. Dust on dash. Have been delayed multiple times to come in a have new vehicle detailed and driver seat cloth cleaned of the grease spot. Was told when purchased vehicle it would be detailed. Tried to schedule a detail appoint for Wednesday or Thursday first week of December after November turn-away and was told: NO by sales person that Wednesday and Thursday in December, my day off work was a no-go for Riverside Ford. Today when I write this, is December 7, 2020 for a new vehicle purchased late November 2020. Won't go back to purchase another vehicle at Riverside Ford. Many nice professional people there mixed in with some mixed-up rude people. The first salesperson I worked with before the purchase was let go or quit and got the hand over to another sales person and then the hand over to another. Took four hours to get the paperwork done waiting on employees running in multiple directions to sell more vehicle when they had a done deal with me and put me on multiple holds. Everybody is having to deal differently in these times and be patient during the pandemic and delays cannot be avoided sometimes, but my overall experience with Riverside Ford is the worst vehicle buying experience I have ever had in 56 years of buying a vehicle. Going back one more time when someone can fit me in for a detail job that should have been completed before I took possession of the vehicle that was paid for in fullG and get the grease spot off the driver's cloth seat after it has dried into the cloth and then go some place else for service. Ticked off does not even come close to my feelings. i

User's recommendation: Go to another dealer or wait until he pandemic is over to buy a new vehicle.

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1 comment
#1959704

Found out many others have major complaints with Riverside Ford, Macon, GA. Generally known as a dealership to avoid.

Most agree they should have done their homework before going to Riverside Ford in Macon, GA. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ID
#2324273 Review #2324273 is a subjective opinion of poster.
Cons
  • Many
Preferred solution
Apology

Carh was not fixed as promised

I had to have my car towed to Riverside Ford in Macon, GA last year after another dealer held my car for 3 months. I have a C-Max Energi 4 dr. Hatchback. There is a reoccurring problem(s) with the car just dieing for no reason. The 12 volt battery was replaced again at no charge but they said ok its fixed. That was in Dec 2019 and now it is March and doing the same thing. Car is totally dead--same problem as before! I paid them $586 for the repair and I am totally upset and really mad about this happening at all. I called the service department and all she told me was "you would have to get it up here so we can diagnose it again" Seriously!! Oh I wasn't too nice after that. What are my legal rights?

User's recommendation: Do not buy a 2013 Ford C-Max!

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ID
#1817150 Review #1817150 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Service
Riverside Ford Of Macon Car Repair
New Reviewer

Riverside ford in Macon Ga Service group is appalling

Mr. Matthews, I’m glad you’ve reached out because I am slightly disgruntled regarding my experience at Ford this go round. I initially brought my truck in for service on the 23rd of Dec. My service consultant was Katie Roland who was very nice, sweet and helpful. I told her the issue was a humming noise coming from under my truck after the ignition was terminated. I also stated that it may be a fuel pump relay issue. They were unable to get my truck into the shop until Thursday the 26th (which was not an issue) and I was notified by Tonya who stated that my batteries were bad. Back story on the batteries was, I bought them from O’Reilly’s in September of 18 so they were under warranty. I had someone come pick up the batteries and take them to O’Reilly’s for verification of defectiveness. I was told both batteries were good so I brought the batteries back to Ford on Sunday the 29th of Dec. (I could sense frustration on Tonya’s behalf as this may have been an inconvenience to her somehow.) After all was said and done, they called me and told me on the 2nd of Jan that my truck was ready and the total was $646.86 pertaining to the following below: #1 – Customer Reports C/S Fuel Pump is not cutting off when you turn the truck off and ADV ($195.00) #2 – Customer Reports C/S No spin no start ($0.00) #3 – 99PX: Perform 99 Point Multi Point Inspection ($0.00) #4 – Customer Reports Replace Leaking Vacuum Pump Gaskets ($293.88) I never reported this, I was notified and ask if it was okay to precede which I agreed to allow them to perform the work. #5 – Customer Reports Replace Washer Jets ($40.48) I never reported this, I was notified and ask if it was okay to precede which I agreed to allow them to perform the work. #6 – Added Operations Diesel Air Filter ($84.95) Again, I called and said my Fuel Pump Relay is having an issue because it won’t cut off so the purpose of the visit stems around the Fuel Pump. I picked my truck up on Jan the 3rd and drove it straight to work. After arriving at work and cutting my truck off, I continued to hear the humming from the fuel pump. It cut off after about 4 or 5 min so I cut the truck back on and cut it back off to see if I could create the noise again and my truck would never start again. I had to get a toe truck to pick my truck up from the power plant and have delivered back to ford about 3 hours after I picked it up initially. I ask if the cost of the toe truck would be covered since I just got it back from ford and was told it was not covered. I was notified on Jan 7th that the issue the second time was the relay on the fuel pump which was a $6 part. The consultant (Corey, who was very nice and very professional and appeared to have done what he could for me) told me the cost was going to be around $200 additional dollars making my total, $848.92 (both trips combined). Upon arriving to the shop this morning around 6:45, the doors opened around 7:05 with not much urgency from Tonya as she looked in my direction multiple times as I stood in the window of the garage door. Corey met me as I walked in and said, “I’ve got bad news for you. Our system is down so I cant get you your truck until were back online.” He told me he could write my credit card number down which I was not very fond of or, I could get a ride to work and have to get a ride back to pick my truck up. I left him my credit card information and he was able to provide me with my truck but I was very skeptical of this transaction as I figured being a valued and loyal ford customer, we could work out another option rather than leaving my credit card information on sticky pad. All in all, I would say the customer service from Corey and Katie was exceptional. I unfortunately can not say the same for Tonya as she was a little standoffish from the batterie fiasco and told me “no offense” but we don’t care what O’Reilly’s says about the batteries, if we say there bad, there bad. (Paraphrasing), I believe the cost of the fix was astronomically higher than it should’ve been and catering a little more towards the customer when it appears that you guys may have had some involvement with the second mishap would have been appreciated. My apologies for not providing you with a 10 star service but I feels as though this information needed to be shared. Regards, This email was sent on 1/8/2020 and I gave 2 followed up phone calls that have never been returned, nor has my email been replyed to from the operations manager, Mr. Keith Horton. 0 out of 10 stars
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ID
#1764321 Review #1764321 is a subjective opinion of poster.
Location
Macon West, Georgia
Service
Riverside Ford Of Macon Car Repair
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction

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