Ronald Hollis Lockerman

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| map-marker Glennville, Georgia

Purchased a 2020 Ranger November 2021 from Riverside Ford, Macon, GA. Got a handoff from a sales lady to another person to another person that sold me a new Ford Ranger XLT off-road vehicle.

Updated by user Dec 12, 2021

No one at Riverside Ford, Macon, GA has tried to contact me regarding detailing a new 2020 Ranger quad cab truck purchased November 17, 2020 that was delivered not detailed with stickers removed, washed, cleaned and oil spot removed from the drivers seat cover that was...

Original review Dec 12, 2021
New Ford truck was not detailed, cleaned and someone put an oil spot on the driver seat before I took possession of a new Ford Ranger XLT. I was assured my truck would be detailed as promised and the oil spot removed by a manager. Tired several times to set up an appointment with the sales person to have my new truck cleaned, detailed and the driver seat oil spot removed with no success. Now it is over one year later after the Nov. 17, 2020 purchase and no one has contacted me. Could have been miscommunication, but I think not? Yet to be determined? I also wanted to buy a Mustang during this process, but was told they could not work two deals at one time. The first deal with the 2020 Ranger was an absolute 4 day disaster. I will never go back to Riverside Ford in Macon, GA and just live with the oil spot on the driver seat cover and manufacture stickers all over the vehicle unless someone at Riverside Ford has the courtesy and integrity to contact me and make things right. Jason asked me, if he had stepped on my toes recorded on my cell phone? He did more than than step on my toes. I assume it was just miscommunication and the pandemic craze with everyone trying to make a living during the Covid crisis. But, beware of Riverside Ford in Macon, GA is what I would delicately suggest unless you receive a new vehicle that has been properly cleaned and detailed before you take delivery and does not have the driver's seat cover soiled after I test drove the vehicle. Otherwise, it seems once the sale has been made since no one seems to care or maybe is too busy to remove the stickers and markings from my formerly new vehicle or clean the oil spot on the driver's seat or seems to care about repeat business or a content repeat customer. I got a fair trade and deal for the 2020 Ranger. Follow-up after I signed the contract was a disaster. I have to believe Riverside Ford in Macon, GA is a reputable company, but beware and follow-up closely if you do business with them or any other dealer, would be my suggestion. Very unhappy former customer. Dr. Ronald Hollis Lockerman (retired).
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Preferred solution: Let the company propose a solution

User's recommendation: Never take possession of a new vehicle from Riverside Ford in Macon, GA unless the new vehicle is washed, detailed and factory stickers removed as they promised.


Ticked-off blind at Riverside Ford to put it mildly

Purchased new Ford late November 2020. New vehicle was not washed, service checked or detailed. Grease spot of driver's seat, grease on brake pedal, can't access safety hood latch to fill the empty windshield wiper container that should have been filled at the factory or by the dealer. Had to wash truck at car wash. Dirty floor carpet day of purchase. Dust on dash. Have been delayed multiple times to come in a have new vehicle detailed and driver seat cloth cleaned of the grease spot. Was told when purchased vehicle it would be detailed. Tried to schedule a detail appoint for Wednesday or Thursday first week of December after November turn-away and was told: NO by sales person that Wednesday and Thursday in December, my day off work was a no-go for Riverside Ford. Today when I write this, is December 7, 2020 for a new vehicle purchased late November 2020. Won't go back to purchase another vehicle at Riverside Ford. Many nice professional people there mixed in with some mixed-up rude people. The first salesperson I worked with before the purchase was let go or quit and got the hand over to another sales person and then the hand over to another. Took four hours to get the paperwork done waiting on employees running in multiple directions to sell more vehicle when they had a done deal with me and put me on multiple holds. Everybody is having to deal differently in these times and be patient during the pandemic and delays cannot be avoided sometimes, but my overall experience with Riverside Ford is the worst vehicle buying experience I have ever had in 56 years of buying a vehicle. Going back one more time when someone can fit me in for a detail job that should have been completed before I took possession of the vehicle that was paid for in fullG and get the grease spot off the driver's cloth seat after it has dried into the cloth and then go some place else for service. Ticked off does not even come close to my feelings. i
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Preferred solution: Apology

User's recommendation: Go to another dealer or wait until he pandemic is over to buy a new vehicle

1 comment

Found out many others have major complaints with Riverside Ford, Macon, GA. Generally known as a dealership to avoid.

Most agree they should have done their homework before going to Riverside Ford in Macon, GA. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

map-marker Warner Robins, Georgia

Carh was not fixed as promised