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RiverLink

RiverLink

riverlink.com
What is your customer experience with RiverLink?

RiverLink Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.0 star rating from 1 customer review; consumers are mostly dissatisfied and one recent recommendation states, "Use the bridge where you don't get charged. This system is horrible."

Key Takeaways for Future Customers

  • Check RiverLink reviews before using to confirm current billing and customer service experiences.
  • Have billing information ready and expect potential delays setting up an account.

Negative Feedback / Risk Areas

  • Repeated billing problems, including inability to pay small balances and missing invoices.
  • Poor customer service experiences with long hold times and ineffective live chat.

Positive Feedback

None reported in the available review; comments focus on payment and support issues rather than service benefits.

View full overview ›

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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Anonymous

My bill

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I am having trouble paying my bill I have paid the late fee of 5.00 but I can't pay the 5.22

Please help me with this

Thank you Ruby

View full review
Debra H Tje

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Invoice

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AI Highlights
  • - On hold 35 minutes with no answer, and live chat said 6 ahead, then told me to call the same number.
  • - Account setup failed; only return-trip billed.

I was on hold for 35 minutes, never answered. As I was on hold, I went to live chat and they said 6 chats were ahead of me.

They eventually thanked me and told me to call the number I was already on hold with for over 35 minutes. I tried to set an account up and they said I couldn't at this time when I entered all the information.

I received a bill for the return trip but not one for the first trip across. I'm just trying to pay for both bills.

Cons:
  • Terrible website and phone service

Preferred solution: A call back so I can see what owe without any late fees as I haven’t received a bill.

User's recommendation: Use the bridge where you don’t get charged. This system is horrible.

View full review

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