Terrible Service

This guy hires a truck and then hires backpackers! A two hour job turned into a 6 hour job and they threatened to lock our stuff in the van until the extra two hour period (which hadn't been worked yet) was paid for in full. The owner Chris made my girlfriend cry over the phone and when the staff were confronted about the time blow out they explained that they were just backpackers and to their credit they were doing the best they could. The way the matter was dealt with after the move was even worse. AVOID AT ALL COSTS
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ID
#702203 Review #702203 is a subjective opinion of poster.
Location
Queensland, Australia
Reason of review
Poor customer service

WORST Removalist Ever!!

This guy hires a truck and then hires backpackers! A two hour job turned into a 6 hour job and they threatened to lock our stuff in the van until the extra two hour period (which hadn't been worked yet) was paid for in full. The owner Chris made my girlfriend cry over the phone and when I the staff were confronted about the time blow out they explained that they were just backpackers and to their credit they were doing the best they could. The way the matter was dealt with after the move was even worse. AVOID AT ALL COSTS
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ID
#701683 Review #701683 is a subjective opinion of poster.
Location
Cebu City, Cebu
Reason of review
Bad quality
New Reviewer

Brisbane Riverbank Removals are unprofessional and use backpackers

I found the 2 Men and a truck advertisement on Gumtree, and it sounded like exactly what I needed to move house... until the two guys who rock up were totally green and appeared like French backpackers. They took their time, swore in french alot and generally were not very happy guys. I was standing watching them at times as they were just standing in the back of the truck, and at $79/hr this didn't make me happy. Then at the end of the move, they damaged the surface of my leather couch and didn't take responsibility for it. Whatever you do, don't pay until they have completely finished the move!
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ID
#585503 Review #585503 is a subjective opinion of poster.
Location
Brisbane, Queensland
Pros
  • Pre service communication
Cons
  • Damage to my belongings
  • Staff
  • Billing before service completed
Reason of review
Damaged or defective
Loss
$1100
Preferred solution
Let the company propose a solution

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