Riverbank Removals
Riverbank Removals Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Riverbank Removals has a 1.8 star rating from 1 review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Pre-service communication was noted as a pro by the reviewer.
Negative Feedback / Risk Areas
- Long delays turning a 2-hour job into 6 hours and poor time management.
- Unprofessional, inexperienced crew described as backpackers and rough handling causing damage.
- Billing before service completion and resistance on refunds or cancellations.
- Poor customer service interactions and threats over payment.
Key Takeaways for Future Customers
- Check Riverbank Removals reviews and customer complaints before booking.
- Do not pay until the move is finished and confirm billing and refund terms.
- Consider more established removalist or compare quotes and crew experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Riverbank Removals has a 1.8 star rating from 1 review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Pre-service communication was noted as a pro by the reviewer.
Negative Feedback / Risk Areas
- Long delays turning a 2-hour job into 6 hours and poor time management.
- Unprofessional, inexperienced crew described as backpackers and rough handling causing damage.
- Billing before service completion and resistance on refunds or cancellations.
- Poor customer service interactions and threats over payment.
Key Takeaways for Future Customers
- Check Riverbank Removals reviews and customer complaints before booking.
- Do not pay until the move is finished and confirm billing and refund terms.
- Consider more established removalist or compare quotes and crew experience.
Manila, Manila
Terrible Service
- - Two-hour job turned six hours.
- - They threatened to lock belongings in the van until extra hours were paid.
- - Owner Chris made my girlfriend cry.
This guy hires a truck and then hires backpackers!
A two hour job turned into a 6 hour job and they threatened to lock our stuff in the van until the extra two hour period (which hadn't been worked yet) was paid for in full.
The owner Chris made my girlfriend cry over the phone and when the staff were confronted about the time blow out they explained that they were just backpackers and to their credit they were doing the best they could.
The way the matter was dealt with after the move was even worse. AVOID AT ALL COSTS
Cebu City, Cebu
WORST Removalist Ever!!
- - A two-hour job turned six hours; owner Chris made my girlfriend cry over the phone.
- - They threatened to lock our stuff in the van until payment.
This guy hires a truck and then hires backpackers!
A two hour job turned into a 6 hour job and they threatened to lock our stuff in the van until the extra two hour period (which hadn't been worked yet) was paid for in full.
The owner Chris made my girlfriend cry over the phone and when I the staff were confronted about the time blow out they explained that they were just backpackers and to their credit they were doing the best they could.
The way the matter was dealt with after the move was even worse. AVOID AT ALL COSTS
Brisbane Riverbank Removals are unprofessional and use backpackers
- - Gumtree ad for 2 Men and a Truck seemed right.
- - Movers were inexperienced and slow.
- - They damaged a leather couch and didn't take responsibility.
I found the 2 Men and a truck advertisement on Gumtree, and it sounded like exactly what I needed to move house... until the two guys who rock up were totally green and appeared like French backpackers.
They took their time, swore in french alot and generally were not very happy guys. I was standing watching them at times as they were just standing in the back of the truck, and at $79/hr this didn't make me happy.
Then at the end of the move, they damaged the surface of my leather couch and didn't take responsibility for it. Whatever you do, don't pay until they have completely finished the move!
- Pre service communication
- Billing before service completed
- Damage to my belongings
- Staff
Preferred solution: Let the company propose a solution
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