Rite Rug Columbus, OhioComplaints and Reviews

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1.5 Based on 18 reviews
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    • Cheap installation job 4
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I used to work for Rite Rug in the AP dept. They do not care who they hire to install material. In fact the cheaper the labor they will have to pay out the better. I in fact heard them say they love Mexicans, they work cheaper. Most of the installers were illegal immigrants. They do not run any background checks. A lot of the installers didn't even speak English. They would not hire my husband, who does quality work and is American born because... Read more

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  • From mobile
  • May 12, 2016
  • #846398

Dishonest, sneaky, dirtballs.... Keep a paper trail of all communications with them so you can catch them in lie after lie

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bathroom floor was installed in an mi home, within the first months grout began cracking and flaking, called mi, someone came to "fix it"... the fix process appears to have involved sweeping loose grout, mix new grout, apply it over the unstable grout and call it good... grout is cracking and popping out again and min 18 tiles are loose, rite rug will come back and reset 11 tiles over the same plywood for a charge... rite rug will not to correct... Read more

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  • From mobile
  • Mar 22, 2016
  • #814819

Wrong carpet and not what i wanted installed. Sloppy installation. Mean installer. Salesman wont return my call. Its been 4 days. Caroet installed in hallway and stairs inside my house

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Steve Bateman was my salesmen The first problem was I had to call multiple times to see if my carpet was in... By the time it finally came in it has been there for over a week and NOBODY called to even let me know! But your policy is PAY in full ?? Why so you can do what you want and within the time YOU please? really is this customer service ? By the time they finally came out to install they did a great job EXCEPT my carpet I ordered and paid... Read more

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We purchased Rite Rug wood floors just 3 years ago in 2012. It was the middle of the row purchase I am assuming, thank god I did not purchase the most expensive.! It been 3 yes and I have some warped spots on my floor in about 7 areas. Other people we spoke to says that has to do with the installation, not enough give. I emailed Rite Rug and their corporate office called me back. Said that there is only a 12 month warranty on the floor,... Read more

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The first time I bought carpet with rite rug..... Bought it at the warehouse in Columbus, ohio at one of their sales. They sold me carpet they didn't even have! Told me they could order it however and I would get it installed in 2 weeks. This was in January. Didn't get my carpet installed until april. The installers were creepy and didn't speak any English. My husband missed his business trip because he was not comfortable leaving my kids... Read more

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sales person - professional plumber - professional linoleum installer - unprofessional in appearance & behavior, poor time management and organizational skills, made constant excuses as to why couldn't get job done in a timely manner. extremely poor communication, messy - didn't clean up properly after leaving work site. didn't install flooring as instructed. left message for install manager - no response, no call back. had to have husband... Read more

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I went and purchased carpet from Rite Rug in Hebron Ohio. The installation was schedule today December 23rd 2011. I told them I needed installed today so that it was done for Christmas so my kids didnt have to sit on plywood to open presents. I ask the sales associate in the store if that would be a problem since it was close to Christmas he promised and reassured me several times in the store that it could be done. When I called today at 4:00... Read more

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The product they installed (it was milled by Beau Lieu) was TERRIBLE. The quality was horrible...matting after a couple months. Needs to be replaced after 2 years. I tried to get them to do something about it after about a year (after purchasing a new vacuum, having cleaned, using a carpet rake, etc) and they simply turned their backs. The representative from the design center (this is a new build) in which we purchased it could clearly see a... Read more

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