This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dealer service department not trustworthy

I have a 2018 Buick Envision Preferred, it has 31,000 miles, the TEHCM went. My understanding is, its a result of the transmission wave plate recall, nevertheless it went. Buick in St. Augustine, FL couldnt find the problem, Ritchie Buick in Daytona, FL. did, they said replace transmission, but corporate denied and advised rebuild. Meanwhile; this is the only vehicle; on a recorded call they advised they would cover a rental. One month later when they finished the car, they advise they never said they would cover a rental, but would see what they could do. They also said that I should call corporate because they were the ones making things difficult. No phone call, text or note, just a check arrived $322 to cover $1488 in rentals. I will be replacing my Buick with anything but a GMC product. Despicable!!

User's recommendation: Don’t buy GMC/BUICK, don’t trust what they tell you!

View full review
#2824070 Review #2824070 is a subjective opinion of poster.
Daytona Beach, Florida
  • Not trustworthy
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article