Rishi Tea and Botanicals
Rishi Tea and Botanicals Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rishi Tea and Botanicals has a 2.7 star rating from 1 review and consumers are mostly neutral; Rishi Tea and Botanicals reviews note good products but mixed experiences.
Positive Feedback
Customers praise the quality of the teas, the website, and the diversity of products, and find the price level to be medium for specialty tea.
Negative Feedback / Risk Areas
- Rishi Tea and Botanicals customer complaints cite unfriendly customer service that refused replacements.
- Issues with exchanges, refunds, and cancellation policy were reported.
- Some customers feel the company prioritizes large accounts over individual buyers.
Key Takeaways for Future Customers
- Read recent reviews before ordering and confirm your order details to avoid wrong shipments.
- Be aware of limited refund/exchange flexibility and customer service responsiveness.
- Consider auto-ship or membership only after checking policies and return procedures.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rishi Tea and Botanicals has a 2.7 star rating from 1 review and consumers are mostly neutral; Rishi Tea and Botanicals reviews note good products but mixed experiences.
Positive Feedback
Customers praise the quality of the teas, the website, and the diversity of products, and find the price level to be medium for specialty tea.
Negative Feedback / Risk Areas
- Rishi Tea and Botanicals customer complaints cite unfriendly customer service that refused replacements.
- Issues with exchanges, refunds, and cancellation policy were reported.
- Some customers feel the company prioritizes large accounts over individual buyers.
Key Takeaways for Future Customers
- Read recent reviews before ordering and confirm your order details to avoid wrong shipments.
- Be aware of limited refund/exchange flexibility and customer service responsiveness.
- Consider auto-ship or membership only after checking policies and return procedures.
Turn one complaint into a collective action
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Verified Reviewer
Wrong order sent
- - I got Chamomile instead of Chamomile Medley.
- - They said they sent my order and offered a discount.
- - They refused a replacement; they sell to hotels.
I ordered two teas. One of the teas I received was a wrong kind - regular Chamomile instead of Chamomile Medley I ordered.
When I called the customer service, they said they sent what I ordered. I am pretty sure that I ordered Medley. I was willing to send the wrong package back and pay shipping. But no, they refused to replace it.
When you pay almost 60 cents per sachet of tea, you expect friendly customer service. But the only thing the customer rep offered was a discount code on the next order.
And she sounded like a robot repeating the same formula - no replacement, no returns. Only when I learned that they sell to big hotel chains, I understood that they dont care about individual customers.
- Good teas
- Bad attitude toward individual customers
- Expensive
Preferred solution: Deliver product or service ordered
User's recommendation: Consider another tea company
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