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Wrong order sent

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Rishi Tea and Botanicals - Wrong order sent
I ordered two teas. One of the teas I received was a wrong kind - regular Chamomile instead of Chamomile Medley I ordered. When I called the customer service, they said they sent what I ordered. I am pretty sure that I ordered Medley. I was willing to send the wrong package back and pay shipping. But no, they refused to replace it. When you pay almost 60 cents per sachet of tea, you expect friendly customer service. But the only thing the customer rep offered was a discount code on the next order. And she sounded like a robot repeating the same formula - no replacement, no returns. Only when I learned that they sell to big hotel chains, I understood that they dont care about individual customers.
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Pros:
  • Good teas
Cons:
  • Expensive
  • Bad attitude toward individual customers

Preferred solution: Deliver product or service ordered

User's recommendation: Consider another tea company

Beverages Expert Talks

Coffee Subscriptions Are Not New

Feb 3, 2022

A founder and CEO of Amora Coffee, Jim Fosina, talks about the true value of quality coffee and tea and how coffee subscriptions can bring an enjoyable experience to coffee lovers.

Jim Fosina
Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

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