Rise Internet Reviews
Rise Internet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 2 customer reviews; consumers are mostly dissatisfied. Recent recommendation: Not a bad server but customer service bad.
Key Takeaways for Future Customers
- Expect frequent connection issues and dropped connections when reading Rise Internet reviews.
- Customer service callbacks and appointment scheduling may be delayed or missed.
Negative Feedback / Risk Areas
- Repeated customer complaints about nonexistent customer service and long hold times.
- Return logistics problems for modems and potential replacement charges.
Positive Feedback
Server performance described as "not a bad server" by one reviewer when service is working.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 2 customer reviews; consumers are mostly dissatisfied. Recent recommendation: Not a bad server but customer service bad.
Key Takeaways for Future Customers
- Expect frequent connection issues and dropped connections when reading Rise Internet reviews.
- Customer service callbacks and appointment scheduling may be delayed or missed.
Negative Feedback / Risk Areas
- Repeated customer complaints about nonexistent customer service and long hold times.
- Return logistics problems for modems and potential replacement charges.
Positive Feedback
Server performance described as "not a bad server" by one reviewer when service is working.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Non Existent Customer Service
- - Repeated connection drops and long callback delays.
- - Return label issue; post office won't accept; $150 risk.
Multiple connection issues/dropped connections. No one will answer phone.
I was to get a call back in 15 minutes. I'm still waiting 10 days later. Tried again. On wait 1 hr before hanging up.
Called to terminate service. When I hit button to terminate they answered immediately and if I would stay they were practically giving me free internet! Why stay if doesn't work 80% of time? And even if it was fixed after multiple complaints it doesn't fix their nonexistent customer service.
They sent a label to return modem. The label is for FIRST CLASS MAIL! Not a box so Postal Service won't accept it. Rise says that's only label they're providing to talk to a supervisor at post office.
I talked to the POSTMASTER. She will not accept that box with that label. Rise says it's my problem and if I don't return it I will owe a minimum of $150. So maybe I smash it up so fits in an envelope?
That's the only way they will mail it. Oh, and just FYI, when I pulled cover off connections box to unplug modem the wiring is loose!! But no 1 could figure that out. UPDATE: So today, August 6th made a 20 mile trip to the UPS store that RISE assured me would definitely take the box with that label.
Couldn't figure that out because it clearly says First Class Mail. They laughed at RISE wondered if they were nuts.
Only way I can send thru them without a proper UPS return label is if I pay $21. Not happening.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pahrump, Nevada
Wife's phone does not have internet, email. Can't send or receive
HAD TO CALL THREE TIMES. THEY NEVER CALLED BACK.
FINALLY, I GOT I GOT SOMEONE WHO CARED AND SCHEDULED MY APPOINTMENTTO GET MY OLD SYSTEM REPLACED. SHE DID IT RIGHT THEN AND THERE.
I WAS TOLD BEFORE THE REPAIR PEOPLE WOULD CALL TO MAKE THE TIME. IT WAS A WEEK AND A HALF AND NO CALL.THANKS TO THE YOUNG LADY WHO HELPED.
A person calls to explain the problem and they check it out and reset the system so it will operate better, then tell you your system is out dated and will set you up with an appointment to get a newer version. Gave me a job order number and said they will call to set up a time.
Waited a week no phone call. Called again and put me on urgent...still no call.
User's recommendation: Not a bad server but customer service bad.
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