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Shower faucet stopped working

Riobel - Shower faucet stopped working
Hello our Riobel shower *** has stopped working. I was taking a shower and was no longer able to turn the shower off. I had to turn the water off to the house. I tried tightening the the screw but that did not work. Do you have any suggestions as to to resolve this problem. Is this a known issue? Sean
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ID
#4065559 Review #4065559 is a subjective opinion of poster.

Parts for hand held shower

Flex hose of hand-held part of shower is broken. Called and spoke to a lady who said to send a picture, since I didnt have a model number. Took 3 pictures, and emailed them to the address she gave me. Called 10 minutes later and spoke to Christian, and he said to resend the email. I did, and then he got it. After a few minutes, he surprised me by saying the part would be sent to me soon, and at no charge due to a lifetime warranty. Just wish this wasnt referred to as pissed customer! Thanks so much for your help.
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ID
#4001311 Review #4001311 is a subjective opinion of poster.
Location
Miami, Florida

Part replacement

We have to replace the part : S 401 080 because is leaking in my washroom set, please sent the part to: 8220 Sarah Street, Niagara Falls Ontario L2G 6T5 and the payment method for me to be able to pay. Thanks Mario Aiello
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ID
#3676436 Review #3676436 is a subjective opinion of poster.
Location
Niagara Falls, Ontario
New Reviewer

Leaking shower faucet

I called and was on hold for 30 minutes with a single reply from them. I called again and still nothing it's leaking and I can't get a response from them

User's recommendation: Don't buy.

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ID
#3614933 Review #3614933 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Bad customer service and terrible products.