Rio Grande Dental

I feel that I MUST share my Rio Grande Dental in Juarez Mexico horror story to help persuade others to stay away from this place. STAY AWAY!

You are dealing with your health, not just a dental procedure! PLEASE READ. You MUST!

I drove from Santa Fe, NM to El Paso, TX (5 hours each way) where I was picked up by a van that took me over the border to Mexico to the Rio Grande Dental facility in Juarez. They wore warm smiles and just saw $$$.

I have a large gap in my mouth due to a pulled tooth, and I was given two implants next to each other at Rio Grande Dental. After the procedure, I was in pain and it would not let up. Not too long after the procedure (about 1 month), one of the implants simply “pushed”out and ended up in my mouth that I spit out. I drove back, they supposedly cleaned out the bone, and I was then given a bone graft.

I went back after 3 months and was given a new implant. It just didn't feel right, because it was INFECTED. I went back again, they cleaned the bone out, was given a bone graft again, waited 4 days, and was then given the crown. It was infected from the time I left and still is.

Look at the attached X-Rays! I have also provided 3 of the receipts. There are other receipts that I do not have at the moment, but you can see that I have receipts as proof of some of the payment I gave them. I have seen two doctors in Santa Fe, NM and they both can't believe how poorly the procedure was done.

There is already 50% bone loss after 1 year! I have an infection in my jaw bone that persists. We are talking about a persons life and well being! I deal with this everyday and constantly try to keep it clean by using a water-pick, dental picks, various mouth washes, and so on.

One dentist told me that dentists knew in the 1980s not to put implants so close together. They simply do not work. My other dentist confirmed that the implants are too close and the placement of the implants and crown are incorrect. Both dentists confirmed that it is impossible to clean it, so bacteria continues to infect the area.

The 1st dentist said that everything is wrong with the implant, and that it is causing systemic problems throughout my body. He told me that if I had this type of work done in the US, the insurance companies would easily offer me $200,000 because they know that I would get $500,000! The second dentist that I went to for a second opinion said that I should tell everyone that I know to never go to Mexico for dental work. NEVER!

He is a straight shooter, and speaks from the heart. He has spent a lot of time fixing shoddy work done in Mexico. He explained to me that the risk of blood-borne disease is high due to the way they clean their equipment. Do you really want to risk Hepatitis-C to save a few dollars when it comes to your health, which is your life?

NO WAY! Poor dental work equals poor medical work done on YOUR body! Your body is not like a car where you can just get a new battery or starter if it fails! I feel sick every time the infection flairs up!

Believe me, if I had the money I would have had the work done in the US. People do not go to Mexico because of the outstanding dental work provided! They go to save a few bucks, which ends up costing us more money in the long run. I'm sure there are the good stories.

But, why risk it? You are gambling with your HEALTH, not just a minor dental procedure. YOUR HEALTH IS YOUR WELL-BEING! And why support work that does not put caring, and human health first?

When you support Rio Grande Dental, you are giving money to people that do not honor others' well-being!

I asked Valerie (The receptionist type of person) for at least a refund so that I can put the money towards the medical procedure necessary to clear up my health. She told me to send her an X-Ray and recommendations by my dentist in the US. I did, and she pushed it off on Dr Nitardy saying that no refund would be offered! Valerie, you and the “doctors” at Rio Grande should be ashamed of yourselves.

I'm a human being and you only care about the bottom line, MONEY! Are the people who practice dentistry at your facility even doctors? You can't just show off a piece of paper hanging in an office and expect me to believe it's legitimate! What about the Hippocratic Oath?

Does this not apply at Rio Grande Dental, or other facilities in Mexico?

I pleaded with her over the phone explaining that I don't have the money to pay to have it cleared up, and to please help me. The conversation is recorded and I will probably share the transcript when I can. The best they could offer me is an extraction of the medical procedure at “No-Cost” to me. Both dentists told me “DO NOT GO BACK TO MEXICO, HAVE IT DONE HERE!” How many times do I have to make the same mistake by going to Rio Grande before I learn my lesson!

Well let this be a lesson to ANYONE who is thinking about going to Rio Grande Dental in Juarez, or any other dentist in Mexico. They do not have to carry insurance, which makes their work so “cheap.” If they cause you infection, it really doesn't matter to them! There is no recourse! If a dental procedure in the US causes a problem, a dentist is responsible for your health and must fix it correctly.

It is in their best interest to fix it and make you well! It is also the RIGHT thing to do to take care of a fellow human being! Rio Grande does not care for human well being. They want your money!

I am here, how many times do I need to go back to Mexico for another shoddy inadequate medical procedure? I will not! If the procedure is so shoddy (confirmed by 2 US dentists already), then how about doing the right thing by simply giving me money back. Just give it back so I can use the money to clear things up.

I paid you money to take care of my health. I asked for compensation, and this is the response I was given by Valerie Villarreal at Rio Grande Dental in Juarez.

“Dr. Nitardy has informed me that she will be able to extract teeth 31and

30 at no cost to you, these are the teeth that were treated at Rio

Grande Dental.”

You see, confirmation that these are the teeth that were treated at Rio Grande Dental.

Do Not Be Fooled by their fancy website and stated “reviews.” I'm sick from this procedure. Do you also want to take the chance to be sickened!

This is your life.

I first called Valerie at Rio Grande Dental and told her that I am having a major dental/health problem caused my the procedure they provided, and that I am hoping for compensation. She asked me email her X-Rays and the recommendations I received in the US to clear up the bone infection and further procedures required.

Here is the email transcript.

1) Hello Valerie,Please see the email with 3 attached documents

of my dental issue. Thank You

2) On Fri, Nov 22, 2019 at 10:23 AM,

office@***.comwrote:

Mr. *******,

I have received a response from Dr.

Nitardy inreference to

Your email.

I regret to inform you that nocompensation will be distributed.

Dr. Nitardy has informed me that she will be able to extract teeth 31and

30 at no cost to you, these are the teeth that were treated at Rio

Grande Dental. Please let me know if I may assist you further. Sincerely,

Valarie Villarreal

Rio GrandeDental

915 588 ****

3)Valarie

Dear Valerie,What about compensation for the two implants that caused a

bone infection.

Can I get compensation for that work. Thank you,

4)On Mon, Nov 25, 2019 at 8:26 AM, office@***.com wrote:

I will ask Dr. Nitardy and inform you. Thank you

5)Valerie,Have you received any word from Dr.

Nitardy about compensation for

he two failed implants?Please ask her to look at the x rays. It's

obvious the implants have failed. This situation in my mouth feels very

uncomfortable.

6) Mr. **********,

No compensation will be distributed.

--Valarie

I hope to make others aware of the dangers of going to Rio Grande Dental in Juarez, Mexico.

You may think that you will be saving money on dental work, but you are gambling with your health just to save money. Money in life comes and goes, and it's better to be safe than sorry when it comes to our health. There is no reason to gamble with your health. The health and life that we have is precious and is not something to be risky with, just to "save" money!

Look at the attached X-Ray.

The double implant and associated work is the bright object on the bottom right. Look at the dark matter around the work done.

That is the infected area. That is bone loss.

beautiful, wonderful dentist Dr.Jessica Nitardy I'm overseas, and very thankful for my teeth, your beautiful face is a welcome sight to anyone, but yes, I am good. I've been in Kuwait for the past 5 months.

I'm the helmsman on a huge ship, which means that I steer the ship as the captain calls out coordinates. I do not think I would have this good job or popularity, if not for you and your brothers.

Never doubt the good work you do. You have helped me greatly, and will always be in my thoughts and prayers.

your friend and client, Ted Thompson

I wrote "Run in the opposite direction" from Rio Grande Dental. They are dangerous to your health.

It took 6 months for me to get all the bone chips and tooth chips out of my gums. They turned me out of there still bleeding badly, and was kind of rude about giving me an extra piece of cotton roll to chew on. My goodness! I might need more than 2.

I had 6 teeth pulled. They returned me to the waiting room bleeding to wait for the driver to come and get me to take me to my motel. They made me wait for hours until all the other folks that were going my way were finished with their treatment. Then the driver got us close to the border, but we had to get out of the van and walk across the bridge and he picked us up across the border.

That's not real professional, and it is certainly is not healthy after dental surgery. I had the same surgery as if I'd had 2 bone graphs and 2 sinus lifts, even though the bone graphs were not there when I got home, and they hadn't lifted the sinus either.

Save yourself time, trouble and your money. Go to Cancun Dental Specialist. They are fantastic, and they treat you like you are special.

YOU ARE! Aren't you? They call a driver to take you back to your hotel, and they have the cab there when you are ready to leave. You don't have to wait for a half dozen other people that are going your way.

They do quality work. They don't quit until you are satisfied, and then you pay for their services. I only paid a deposit of $100.00 when I first got there. I was glad to pay them in full before I left.

I had the smile of a movie star, and I wasn't in pain. My all on 4 denture fit great on my implants. It has been 13 months since I was there and everything is still great. I eat steak, corn, and anything else.

My denture is secure and just kind of feels like my own teeth, but my teeth are more beautiful.You can have a little vacation while you are there, experience real Mexican food, and enjoy the hospitality. Cancun is safe.

If you are thinking about Juarez for dental work, you are in the wrong town. You will love Cancun, and you will love Cancun Dental Specialist.

Beware of Dr Nitardy on implant! I received many treatments from this facility including Root canals, implants.

The staffs are very friendly and the root canals went very well. For implants by Dr Nitardy. is a SCAM! I was offered 2 Straumann implants operations with full payment up front.

I got the implants put in without issue. My picture on the operation even posted on the Rio Grande Dental web site. Weeks later the implants came off. By surprise the implants were not Straumann but Hi-Tec products.

I went back to Juarez for the replacement under 5 years warranty. I was treat badly by Dr Nitardy. The Straumann implants products were not available onsite and other products were offered as replacement or redo bone graft prepared for Straumann for next visit. I choose the bone graft option and paid for it.

Three months latter all my bone at that location was lost completely and shrink to the point that I'm not sure that it's repairable. I'm now looking for an experience bone graft dentist to fix the damage caused by Dr Nitardy. I have all the receipts and communication Emails with Rio Grande Dental on this Nightmare. Just beware of Dr Nitardy and for implant only paid for the work being done and never pay full upfront.

I had my dental works with other Dental clinic in Mexico previously and the skills, dedications and professionalism are very high. It's just Rio Grande Dental unfortunately.

I left 6 messages for Dr. Drew Steel to call me back or for his staff, particularly Noelle who I have dealt with. I have not gotten a call back and they are clearly avoiding me.

I definitely would not go to them.

I recommend that you do not go to them at all.

My intention was to get 6 implants and 3 bridges of 4 teeth each. I was told by Dr. Nitardy that I needed 4 bone graphs and 2 sinus lifts in order to do this. I went down there in September of 2017 for my first visit. It was awful! An Oral surgeon did the surgery first, 2 sinus lifts and 4 bone graphs and then Dr. Nitardy knocked my front teeth out. All 6 of them. She actually took a hammer to me, and knocked my the crowns off of my teeth . I know that I had twice the meds in me as I needed, so I didn't really care. I was numb up to the top of my eyelids. I was bleeding quite a bit so they sent me back to the waiting room so that they could herd in another patient or two while I was waiting for their driver to take me back to my hotel. I had to wait for 3 other people that were all going back across the border. They do pick you up at the airport and deliver you back to your hotel, but you have to wait for the whole gang to get serviced before you get a ride.

When I got home, I took the amoxicillin just as I was suppose to take it. i didn't blow my nose for 6 weeks, as prescribed. I still got an infection. I had bone and tooth particles to come out of my gums daily for a month. I called Rio Grande and was told not to worry about the situation that I was having, it most likely was not the bone graph going bad. I even sent part of the particles to Dr. Nitardy to see if it was the bone graph. Valerie, the gal that answers the phone told me that the doctor had received and looked at the particles and that it was part bone graph and part my bone and part my tooth . It had to be the tooth that Dr. Nitardy had not completely extracted in the first place. Rio Grande told me that Dr. Nitardy said that I could lose 20 times that much and still have enough bone graph to install the 6 implants.

I have been through 5 prescriptions of antibiotics of different types, for sinus infections and gum infections, all bacterial, caused from bacteria. I have been in much pain. I have visited 3 dentists in the states and 1 medical doctor about my situation.

I , of course , contacted a U.S. dentist for the implants, and he wanted to see a CT scan. When he got the scan, he told me that I had inflamed sinus and I had no bone graphs. He told me that it would take a month of antibiotics to clear up the sinus and that I only had enough bone for 4 implants, not the 6 that was the original plan. Two dentists told me that there was not enough bone for 6 implants, and that they could not see any bone graph.

I called Rio Grande dental and told them what the dentists had said. I told them that at this time I didn't want a problem, I just wanted the money back that I had spent at the Rio Grande Clinic. Rio Grande told me that Dr. Niatrdy said that if I could get a dentist to write a letter to me confirming this information and if I would send her a copy of my CT scan that she would reimburse me the money that I had spent there. She is not only a bad dentist. She is a liar. I sent her the scan and the letter stating that I had no bone graphs, and that I did not have adequate bone for 6 implants , just as she had asked for. I even sent copies of my prescription labels, to prove the infections . I sent her everything that she had asked for. She sent me an email stating that she had no control of the antibiotics that I was taking because she didn't have a US license to give me a prescription and therefore she was not going to give me back my money. It took her 2 and a half weeks to come up with that lame excuse. I spent $2552.00 and all I got was pain, infections and 6 months waiting for healing that was never to come. I also have holes in my bones that the surgeon drilled to install the bone graph that I paid for and didn't get. I did get *** in my upper jaw that when I blow my nose, allows the liquid(snot) to come down in my mouth. That's wonderful!

Save yourself a lot of trouble and avoid Rio Grande Dental. I believe that there is a reason why there is a very high gate in front of Rio Grande Dental. I think it is to keep the unsatisfied customers away from the place and away from the novice new clientele.

First I want to thank Dr.Nitardy and Dr.Nunez for all the work they did on my teeth. It was a wonderful experience that saved me a four tune on implants, crowns, dentures, bone graft, etc.

Transported me back and forth, picked up drugs for me and made special trips to the dental laboratory company to expedite the completion on of my dental work.I am eternally grateful to what both of you did for me!

The one thing that Dr.Nitardy did that I really appreciated was taking pride in improving the look of my teeth.She took picture,x rays before and after that showed the huge improvement in my looks. This primarily was the result of her replacing my previous bridge support tooth that had gold edges with a bridge/cap assembly that not only look great but also enabled me to eat apples or corn on the cob just as easily as if I had my originals teeth.

I recently had 8 implants placed and a upper and lower snap-on denture. Within less than a month, 4 out of the 8 implants failed and got infected.

When I contacted Rio Grande Dental and informed them what had happened, they offered to do nothing to help and told me that their implants were not guaranteed at all and I was on my own. I spent thousands of dollars and have nothing but failed implants and infections to show for it. Buyer Beware!!!

They are cheaper, but the quality is compromised severely... It's better and cheaper in the end to just get treatment in the USA instead of going to Mexico to have dental work.

Paid 3200 hundred dollars for 3 implants with crowns. 60 days later rear bridge crown fell out from brushing.

Discover Dentist had not torque post in correctly.

Had to pay to have tissue added back where Dentist took out to much Gum

Make a long Story short Rio Grand warranty is not worth the hot air they use to explain. Counting travel enpense have 5 thousand Dollars in nothing. My Dentist charged little overv10 thousand to fix their mess.

He only wanted 6500 do the job originally. Anyone wishing to talk direct email ill return a number

I just finished 15 crowns, Rio Grande deserves a good review from me, i came from Detroit MI to do them. At first i wasn't sure what to expect considering talk i have heard about Mexican dentist.

Fortunately im more than happy with the work i received and will be back next month to finish the top part.

I definitely recommend Rio grande dental. And the staff is GREAT!!!!

In hopes of saving money, I recently sought out Rio Grande Dental for all on 4/6 dental implants. It's been a month and what a nightmare and extra cost! On the first visit I had all my teeth pulled and was pushed out the door drugged up, blood running out of the corners of my mouth (which concerned border patrol) and a mouth full of "immediate" dentures which honestly felt like they were made for someone else. The plan was for me to return in 4/8 months when my mouth healed for implants, and then yet another return in 4 months for the final bridge. Within the first week I was having such problems with the ill fitting dentures, more than Fixodent could cure, I sought out a US dentist for realignment, as I did the 2nd week. On the 3rd week, the dentist tired a soft realign. By the 4th week, with not much improvement, a mouth is full of sores and lips grossed over with fever blisters, I was informed that the dentures were so poorly made, they couldn't be realigned to fit and my options were to live with it or get a new pair of "immediate dentures" to get me through the next 7 months! Each visit for realignment has cost me, the soft liner cost me, and now I'm faced with the cost of another set of immediate dentures.

My total expense to Rio Grande Dental when all was said and done was going to exceed $18,000, not including travel expense. If they can't get a set of immediate dentures correct, how can you trust them with anything else?

US DENTAL LAB....as far as their claim all work comes from a US Lab. In my opinion this is a gross misrepresentation. Yes, the work is done in the US, a licensed US Lab, hard to believe On the second day to the dental clinic, our shuttle stopped by a "small house", which was actually located in the US, and picked up my dentures as well as other patients dental work. The building had no signage or markings indentifying it as a business or lab.

I'm embarrassed I was taken by these people, but more than that I'm out a great deal of money, I have a mouth full of missing teeth and a set of dentures I can't wear!

Feel free to contact me with any questions you might about my nightmare expeirence. itsladolcevita@***.com

HORRIBLE! Don't do it!

We spent an entire week in El Paso going to the Rio Grande Dental Clinic & seeing (Dentist?) Jessica Nitardy. What a disaster! I had many crowns. After preparing my teeth for the crowns she put on the temp crowns, then could not remove them to put on the real crowns, she broke my real teeth in the process, but did not acknowlege it or apoligize.

The crowns they that were made were of very very poor quality, ugly, not the right sizes and a very poor fit. The fit was so bad on some that they had to be remade 4 times!

And they are still not right. My spouses dentures were horrible, didn't fit right even after several adjustments.

I got 2 crowns done and they don't fit right. Food gets stuck underneath and I can't floss around them.

These people never answer their phone and they won't return messages. They say the crowns are under warranty for 1 year, but they don't stand behind that. I am going to try to get a refund from my credit card company. The dentist did not speak English, in fact he hardly spoke at all.

They have a free shuttle, but be prepared to wait and wait for them to pick you up. When you return to the US, the driver just drops you off to walk back across. He never did show up to pick us up when we finally got back to the US. We finally took a cab back to the hotel.

They are not what they say they are.

I am very disappointed. STAY FAR AWAY FROM RIO GRANDE DENTAL!!!