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Rimowa

Rimowa

www.rimowa.com
What is your customer experience with Rimowa?

Rimowa Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Rimowa has 1.6 star rating based on 2 customer reviews; overall sentiment is negative with frequent service and quality complaints.

Key Takeaways for Future Customers

  • Expect delays and difficulty contacting customer service for repairs or lifetime warranty claims.
  • Be aware of high price level and possible online vs retail price discrepancies when reading Rimowa reviews.

Negative Feedback / Risk Areas

  • Repeated Rimowa customer complaints about repair delays and unresponsive contact channels.
  • Issues with exchange, refunds, cancellations and difficulty obtaining repair shipping boxes.

Positive Feedback

Some users note a lifetime warranty exists, and product repairs are requested, but outcomes are inconsistent; price is considered premium.

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Media from reviews

Rimowa - Cabin case damaged
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natan d

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cabin case damaged

AI Highlights
  • - Rimowa's site shows a 404 page.
  • - Lock on Rimowa cabin bag damaged, is it covered by lifetime guarantee or can I buy a replacement?
Rimowa - Cabin case damaged
Contains 1 confidential file for company representatives

It is very irritating but Rimowa's webpage Rimowa com informs that the page does not exist. Perhaps using this page I can contact them.

original message, I tried to send to https://www.rimowa.com/pl/en/contactus:

The lock of my Rimowa cabin bag is damaged.

There is broken plastic element blocking the lock. The damage happened during normal use of the case.

Is such a fracture of plastic element covered by lifetime guarantee? If not where can I buy such lock.

Kind regards

Natan

User's recommendation: Be careful when benefiting from lifetime warranty. It is difficult to contact this company, Attached prtsc from Rimowa contactus

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Tom W Cyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Poor Customer Service

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AI Highlights
  • - Prices online differ from in-store.
  • - Returns are a hassle.
  • - There are other brands to consider.
  • - A credit card dispute prompted action.

Do not buy this product because number one, they charge different amounts online versus a retail store.

Nothing but a huge hassle when trying to return a product. Only a threat of a credit card dispute woke them up.

There are many other quality lines out there and it's foolish to consider this brand. I hope the whole LVHM corporate culture is not like this.

Loss:
$50
Pros:
  • Too rich for anybody s blood for the quality and service
Cons:
  • Where should i start

Preferred solution: Price reduction

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Yu bin L

Repair

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Hello there

I have a repair issue with my rimowa luggage. Zip and interior part , please advise.

Thank you

Yu bin Lin

513-800-****

Preferred solution: Just need fix my problem

View full review
Anonymous
map-marker Alpharetta, Georgia

Damaged products

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I have two damaged luggages that and need repair but nothing heard yet from rimowa. I requested a box so that I can send the luggages for repair and none has been sent

User's recommendation: Indecisive

View full review

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