Rimowa
Rimowa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rimowa has 1.6 star rating based on 2 customer reviews; overall sentiment is negative with frequent service and quality complaints.
Key Takeaways for Future Customers
- Expect delays and difficulty contacting customer service for repairs or lifetime warranty claims.
- Be aware of high price level and possible online vs retail price discrepancies when reading Rimowa reviews.
Negative Feedback / Risk Areas
- Repeated Rimowa customer complaints about repair delays and unresponsive contact channels.
- Issues with exchange, refunds, cancellations and difficulty obtaining repair shipping boxes.
Positive Feedback
Some users note a lifetime warranty exists, and product repairs are requested, but outcomes are inconsistent; price is considered premium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rimowa has 1.6 star rating based on 2 customer reviews; overall sentiment is negative with frequent service and quality complaints.
Key Takeaways for Future Customers
- Expect delays and difficulty contacting customer service for repairs or lifetime warranty claims.
- Be aware of high price level and possible online vs retail price discrepancies when reading Rimowa reviews.
Negative Feedback / Risk Areas
- Repeated Rimowa customer complaints about repair delays and unresponsive contact channels.
- Issues with exchange, refunds, cancellations and difficulty obtaining repair shipping boxes.
Positive Feedback
Some users note a lifetime warranty exists, and product repairs are requested, but outcomes are inconsistent; price is considered premium.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cabin case damaged
- - Rimowa's site shows a 404 page.
- - Lock on Rimowa cabin bag damaged, is it covered by lifetime guarantee or can I buy a replacement?
It is very irritating but Rimowa's webpage Rimowa com informs that the page does not exist. Perhaps using this page I can contact them.
original message, I tried to send to https://www.rimowa.com/pl/en/contactus:
The lock of my Rimowa cabin bag is damaged.
There is broken plastic element blocking the lock. The damage happened during normal use of the case.
Is such a fracture of plastic element covered by lifetime guarantee? If not where can I buy such lock.
Kind regards
Natan
User's recommendation: Be careful when benefiting from lifetime warranty. It is difficult to contact this company, Attached prtsc from Rimowa contactus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Poor Customer Service
- - Prices online differ from in-store.
- - Returns are a hassle.
- - There are other brands to consider.
- - A credit card dispute prompted action.
Do not buy this product because number one, they charge different amounts online versus a retail store.
Nothing but a huge hassle when trying to return a product. Only a threat of a credit card dispute woke them up.
There are many other quality lines out there and it's foolish to consider this brand. I hope the whole LVHM corporate culture is not like this.
- Too rich for anybody s blood for the quality and service
- Where should i start
Preferred solution: Price reduction
Repair
Hello there
I have a repair issue with my rimowa luggage. Zip and interior part , please advise.
Thank you
Yu bin Lin
513-800-****
Preferred solution: Just need fix my problem
Alpharetta, Georgia
Damaged products
I have two damaged luggages that and need repair but nothing heard yet from rimowa. I requested a box so that I can send the luggages for repair and none has been sent
User's recommendation: Indecisive
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