natan d

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Verified Reviewer
| map-marker Wisla, Slaskie

Cabin case damaged

Rimowa - Cabin case damaged
Rimowa - Cabin case damaged - Image 2
It is very irritating but Rimowa's webpage Rimowa com informs that the page does not exist. Perhaps using this page I can contact them. original message, I tried to send to https://www.rimowa.com/pl/en/contactus: The lock of my Rimowa cabin bag is damaged. There is broken plastic element blocking the lock. The damage happened during normal use of the case. Is such a fracture of plastic element covered by lifetime guarantee? If not where can I buy such lock. Kind regards Natan
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User's recommendation: Be careful when benefiting from lifetime warranty. It is difficult to contact this company, Attached prtsc from Rimowa contactus

Tom W Cyf

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Verified Reviewer
| map-marker Las Vegas, Nevada

Poor Customer Service

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Do not buy this product because number one, they charge different amounts online versus a retail store. Nothing but a huge hassle when trying to return a product. Only a threat of a credit card dispute woke them up. There are many other quality lines out there and it's foolish to consider this brand. I hope the whole LVHM corporate culture is not like this.
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Loss:
$50
Pros:
  • Too rich for anybody s blood for the quality and service
Cons:
  • Where should i start

Preferred solution: Price reduction

Yu bin L
map-marker Hamilton, Ohio

Repair

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Hello there I have a repair issue with my rimowa luggage. Zip and interior part , please advise. Thank you Yu bin Lin 513-800-****
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Preferred solution: Just need fix my problem

Anonymous
map-marker Alpharetta, Georgia

Damaged products

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I have two damaged luggages that and need repair but nothing heard yet from rimowa. I requested a box so that I can send the luggages for repair and none has been sent
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User's recommendation: Indecisive

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