Ruben H Kab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Belton, Texas

Past Due

Updated by user Oct 16, 2023

I contacted Rightspace Storage and spoke with the regional manager. Zero help.

It's is my fault she said, because funds should have been in my account three days AFTER auto pay was scheduled. The agreement we made was on the first of each month. I trusted them with that.

Not only did they fail with the auto pay, they are also now charging me past due fees. Pretty sad when a combat veteran on limited income does the right thing to avoid being late.

Original review Oct 06, 2023
Dear Sir/Ma'am, I requested that the auto pay be on the 1st of every month and was agreed by Rightspace. It has been like that in previous months. I live on a fixed income and 90% of all my bills are autopayed on the 1st of every month. I chose to auto pay due to the simplicity of it. I trust you to make it happen so I dont have an added fee. When you don't charge it on the first, it throws my account off balance. Then I end up owning you more money when it could have been easily charged on the agreed date. Now I have a past due notice. Thank You, Ruben
View full review
Loss:
$187
Pros:
  • Friendly and always have space
Cons:
  • Agreed to a certain date and they did not go through with it

Preferred solution: Full refund

Alysia Peq
map-marker Reseda, California

Disrespectful attitude from the manager Susan

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Every time I interact with her theres a major hassle, she hassles me every time she see me, Its to the point that I dont want to rent after this month
View full review

User's recommendation: You vote with your dollars-avoid

Ruben A Xgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Royse City, Texas

Dont have access to storage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
the key pad hasn't been don'tdworking since Sunday,we run a business out of thus storage,says temporarily out of order,but come on 2 days and still not fixed,and then you call office and of course no answer, think i have to take business some place where my business is appreciated
View full review
Milece S Ica

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jacinto, California

My life was sold to some stranger despite me having attempted to pay

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My money was refused, then my unit sold to some inconsiderate low life, my request to have my FATHERS ASHES and pictures left behind were completely ignored. What kind of business is so overzealous to sell a customer's personal documents, pictures and family remains away they can't even take the money they are owed BY THE CUSTOMER. I TRIED TO PAY BEFORE THE AUCTION DATE. I WAS THERE WITH THE MO EY AND I WAS TOLD IT WAS TOO LATE. I HAD A PAYMENT ARRANGEMENT WITH A MEMBER OF THE RIGHTSPACE STAFF.
View full review
Loss:
$20000
Cons:
  • Many

Preferred solution: Let the company propose a solution

User's recommendation: Stay away

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article