RightSpace Storage
RightSpace Storage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RightSpace Storage reviews show a 1.4 star rating from 8 customers with mostly negative sentiment, an 88% unfavorable distribution, and frequent reports of security failures, high price level, and poor customer service.
Positive Feedback
Customers note friendly staff, consistent unit availability, and a convenient location.
Negative Feedback / Risk Areas
- Repeated customer complaints about security: broken gate, nonworking cameras, and break‑ins.
- Billing and auto pay problems leading to past due notices and disputes over refunds or cancellations.
- Poor customer service responsiveness and management unavailability.
Key Takeaways for Future Customers
- Visit the facility before renting and verify gate and camera function.
- Confirm billing dates and get written cancellation/refund terms.
- Consider alternative storage options if secure access and service responsiveness matter.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RightSpace Storage reviews show a 1.4 star rating from 8 customers with mostly negative sentiment, an 88% unfavorable distribution, and frequent reports of security failures, high price level, and poor customer service.
Positive Feedback
Customers note friendly staff, consistent unit availability, and a convenient location.
Negative Feedback / Risk Areas
- Repeated customer complaints about security: broken gate, nonworking cameras, and break‑ins.
- Billing and auto pay problems leading to past due notices and disputes over refunds or cancellations.
- Poor customer service responsiveness and management unavailability.
Key Takeaways for Future Customers
- Visit the facility before renting and verify gate and camera function.
- Confirm billing dates and get written cancellation/refund terms.
- Consider alternative storage options if secure access and service responsiveness matter.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chandler, Arizona
Homeless people, cameras not working, my trailer and 2 motorcycles stolen, many storage compartments kicked in.
- - Filmed location with homeless camps inside the facility.
- - Camera for stolen trailer and motorcycles faced ground after theft; manager is a no-show.
I filmed this location with its homeless camps inside the facility to upload to YouTube. The camera that was used to monitor my stolen trailer and two motorcycles was facing the ground still after the theft three weeks ago. The manager is a no-show.
- Unmanaged facility
Preferred solution: I want compensation for the ineptitude of this facility
User's recommendation: Do not use this facility
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroke Gate, Property Left Open 24/7
- - Gate and camera claims are false; the gate does not work.
- - Property is open 24/7.
- - The unit had a cylinder lock to buy, broken furniture, and grease.
When I called to inquire about propertyI was told the property was gated with one way in and out.The property has 24 surveillance and gate code was need to enter and exit property.No one was allowed on the property between 10pm - 6am.And I was told I could use my own lock.
All of which is not true!Gate does not work and has not worked for months (per other renter)Property is left open 24hr. a day.The few cameras I seen had wires cut. The unit that was assigned to me, I first noticed that the lock was a special cylinder lock made for that door that had to be bought from them.The unit had broken furniture inside it and grease/oil on the floor.
- Good location
- No security
- Needs better locks
- No working cameras
Preferred solution: Full refund
User's recommendation: Don't Rent online without visiting the property first!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful service
- - Lock was picked; items stolen from unit.
- - No one checked camera footage or called me.
- - Flooding on the third floor; AC doesn't cool; rent raised.
Someone picked my lock and stole things from my unit. Nobody has checked the camera footage or called me.
This is after there was consistent flooding on the third floor, the AC doesnt cool the units AND then they raised my rent. This is complete insanity!
San Bernardino, California
No customer support during these hard times
- - Support seemed to read from a script and offered no real help.
- - I was left on hold and later received the same generic response by text.
I feel their reading a script no customer support its nothing i can do even my manager will tell you the same thing ya ya ya let me put you to manager left on hold and then sent me a text message with same response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoving out
- - Company bought out in 2 years; rent rose twice in 6 months to $50; parking has 3 spots between 2 brick walls, 1 not handicapped, keypad access fails.
In the last 2 years, the company was bought out. And then, over the course of the last 6 months, the rent has been raised twice, equaling a $50 increase.
The managers on-site hand out business cards for their side business of resale.
Their parking lot only has 3 parking spots between 2 brick walls, and only one of them is not handicapped. There has been an occasion that the keypad access doesn't work, so you can't get in.
User's recommendation: Shop around for what you want, versus what you're willing to pay.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI called the store 10 or 12 times and on answer
Nobody to answer the phone.
I get down here and the office is closed early huffed bhhunbiibbhhijbvhujh
User's recommendation: Answer the phone and stay open until the time on the door said
Fullerton, California
Unsatisfied with service
- - Requests to speak with a supervisor.
- - Unhappy with a staff member's attitude at one facility.
- - Plans to visit BBB to leave a review.
Need to speak with a supervisor. Not a flunkie with a condescending attitude!
Very unhappy with my dealings with your pathetic employee at one of your facilities.
I can go to the Better Business Beureau and leave a review of your services. Zero stars or my verbal explanation with be quite revealing!
User's recommendation: Not recommend to use this company unless you enjoy zero results
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Service
- - Right Storage on 52nd & Thomas won't grant access to my daughter's 5x5 storage after her death or share the regional manager's contact or auction date.
No response from Rightspace
My daughter passed away recently. I have the death certificate.. Im her mother the death certificate has my name on there as well proving who I am. I just need to get in the storage locker to get pictures and documents out, the manager will not give me the Regional managers name/phone number, even though I requested it and also will not allow me into the storage unit to get those few things out when I asked when it would go up for auction she wouldn't give me a date.
I was instructed I needed to go to the court to become executor of the estate before they let me in the storage unit. I have not had to become the executor for any other items I feel Right Storage ia making it difficult for me to get documents and pictures from this 5x5 storage on purpose.. With the exception of Right storage everyone has been very helpful and kind with items that have needed to be done after my daughters death. I am very disappointed in the customer service that Right Storage has offered.
I also find it extremely odd that when you request the Regional managers name/phone number , they will not give it to you that throws huge red flags.. Do better Right Storage
- Location
- Customer service
Preferred solution: Access to deceased daughters 5x5 storagecunit
User's recommendation: Be cautious
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll break ins have been an inside job
- - The unit has been broken into twice.
- - Screws with spacers bypass the lock.
- - No motion detection or alarm monitoring is reported.
- - Management says to file police and insurance reports.
My unit has been broken into twice. Any unit that has the same screws holding the plate for the slide as I do is being broken into.
The screws have been replaced on certain units by putting a spacer in between the screw & plate which allows them to unscrew it & bypassing lock totally. These units are not in view of cameras & the fact that you can exit building after 8PM but not enter means they have all night to rummage through renters stuff. Apparently there is no motion detection hooked up
with any alarm co. I had to pay $100,00 to have someone come out to put the correct screw in so they are now flush with slide, just like they came originally when the place was built.
The managers response was the same both times. "Just fill out a report with the police & the Insurance Co". Like this is so simple !
Doesn't take pictures & I don't think she calls police herself at all. Cause nobody has contacted me regarding break ins.
North Las Vegas, Nevada
I need a code for my unit. I have been locked out.
- - There is fear of theft at Right Space.
- - Reviewer did not pick this facility.
- - They'll fetch items from unit 1135.
- - Name is Sharon Denise Marshall.
I am in fear of losing my stuff by renting a unit in your storage facility. Right Space.
I did not pick this storage place out. I am going to get my things out of there and I have to get some legal help I will! I am in unit 1135. My name is Sharon Denise Marshall.
My phone number is 725-248-****. I am going to do everything I can to keep you guys from Stealing My Stuff.
Preferred solution: I need a code to get into the gate I am out of state and I moving my stuff out.
I am contacting you because I am being harassed as renter I have been locked out of my unit. I am a renter in the Las Vegas Pecos @1135 .My name is Sharon Denise Marshall
I am being locked out of my unit. 1135 on Pecos Street in North Las Vegas NV. I am in fear of losing
Preferred solution: I need a code. I have been locked out of my unit. I'm in fear of losing my stuff and I'm going to move out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belton, Texas
Past Due
- - Autopay was agreed for the 1st of each month and has been like that.
- - Not charging on the 1st disrupts balance and creates a past-due notice.
I contacted Rightspace Storage and spoke with the regional manager. Zero help.
It's is my fault she said, because funds should have been in my account three days AFTER auto pay was scheduled. The agreement we made was on the first of each month. I trusted them with that.
Not only did they fail with the auto pay, they are also now charging me past due fees. Pretty sad when a combat veteran on limited income does the right thing to avoid being late.
Dear Sir/Ma'am, I requested that the auto pay be on the 1st of every month and was agreed by Rightspace. It has been like that in previous months.
I live on a fixed income and 90% of all my bills are autopayed on the 1st of every month. I chose to auto pay due to the simplicity of it. I trust you to make it happen so I dont have an added fee. When you don't charge it on the first, it throws my account off balance.
Then I end up owning you more money when it could have been easily charged on the agreed date. Now I have a past due notice.
Thank You,
Ruben
- Friendly and always have space
- Agreed to a certain date and they did not go through with it
Preferred solution: Full refund
Disrespectful attitude from the manager Susan
Every time I interact with her theres a major hassle, she hassles me every time she see me, Its to the point that I dont want to rent after this month
User's recommendation: You vote with your dollars-avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDont have access to storage
- - The keypad hasn't worked since Sunday.
- - It's listed as temporarily out of order.
- - Two days with no fix and no answer from the office.
the key pad hasn't been don'tdworking since Sunday,we run a business out of thus storage,says temporarily out of order,but come on 2 days and still not fixed,and then you call office and of course no answer, think i have to take business some place where my business is appreciated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy life was sold to some stranger despite me having attempted to pay
- - Money was refused and the unit was sold.
- - Requests to leave my father's ashes and pictures were ignored; I had a payment arrangement but was told it was too late.
My money was refused, then my unit sold to some inconsiderate low life, my request to have my FATHERS ASHES and pictures left behind were completely ignored. What kind of business is so overzealous to sell a customer's personal documents, pictures and family remains away they can't even take the money they are owed BY THE CUSTOMER.
I TRIED TO PAY BEFORE THE AUCTION DATE.
I WAS THERE WITH THE MO EY AND I WAS TOLD IT WAS TOO LATE. I HAD A PAYMENT ARRANGEMENT WITH A MEMBER OF THE RIGHTSPACE STAFF.
- Many
Preferred solution: Let the company propose a solution
User's recommendation: Stay away
Companies Similar to RightSpace Storage
US Storage
“Made a reservation online, went in to pick up the code for the gate and was very disappointed with the...“
StorQuest
“Im writing this review after our storage unit with StorQuest in Chandler, Az was prematurely sent to...“
Storage King Usa
“Potholes caused property damage and injuries. Could someone please contact me at 912-657-**** ASAP?...“
A 1 Self Storage
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.