Anonymous
map-marker Jacksonville Beach, Florida

IF THERE WAS A NEGATIVE 0 I WOULD USE IT. INCREDIBLY POOR SERVICE DEPARTMENT. SALES IS GREAT SINCE THEY WANT YOU TO BUY. ONCE YOUR OUT THE DOOR WITH YOUR PURCHASE YOU BETTER HOPE YOU DON'T NEED SERVIC

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EXTREAMELY POOR SERVICE DEPARTMENT. NO COMMUNICATION AND WILL DO WORK ON YOUR MACHINE WITHOUT CONSENT. NO TIME TO WRITE ENTIRE COMPLAINT AFTER SPENDING 40 MINUTES ON HOLD
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Chosen Czd
map-marker Conyers, Georgia

Overcharged

Please look at my ride history
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User's recommendation: No other accounts

1 comment
Chenelle Mkq

??????

John B Dem

Complaint

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Bought new 2020 can am spyder rt June 20. Saddle bags, both sides, were installed incorrectly and were noted before I left dealer and told they would be fixed under warranty... and I believed them, my first mistake. On my ride home, a fault code light came on, so once home, immediately called dealership and talked to sales rep. who was to call me back. Didn't happen. Called a second time , again sales manager would call me back, didn't happen. Long story short... I've taken my brand new $32,000 bike in for warranty repairs, 3 different times saddle bags, still not fixed, fault code light still on. They said, there was no fault light on, I asked did you let it run, because it resets its self when engine is turned off. Called again this morning to check on "progress"... Alberto, in service said he'd check and call me right back. That was well over an hour ago. All the calling and checking I have done, I've had 1, yes just 1 return call to me in 2 months! Yes, I am angry and loosing what little patience I once had. This was a major purchase for me! I need answers, not the runaround I've been getting.
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Preferred solution: Deliver product or service ordered

User's recommendation: Look for a different dealership if you buy a cam am a d want service after the sale

Jose R Ray

Service department lies

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I set an appointment for my can am spider for Thursday because of a my thought that the rear tire was wobbling witch I didn't felt nothing ridding it anyway but took it in anyway Saturday came and decided to call the service manager criss told me they didn't had time to checked it because the mechanic that suppose to check the bike had a accident prior to Thursday witch I find a stupid excuse but I let it slide monday came and cross call and said the bike was tampered and the weight from the tires were of witch surprise me because the bike is in the garage and only got around 5000 miles regardless that I know he was defently feeding me more *** I told go ahead and fix the problem Wednesday came and I send one of my employees to check on the bike at 430 my guy call me and said that the same guy criss told him that he was waiting for my approval i had to send my brother in law due to I'm out of town to go see was going on and talk to him then he put me on the and when I told him about I didn't understood why he assigned my bike to a guy that had a accident told me he never told me that another lie 308 dollar later for wheel weight and lie after lies witch is sad due I been dealing with the for a while so beware before taking ur bike take video and pic before leaving it and if possible avoid him he definitely makes his money on the lies he sale
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Pros:
  • Sales people great
Cons:
  • Service department the toilet is better
Reason of review:
Poor customer service

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