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| map-marker Chattanooga, Tennessee

Unfulfiled and Horrible Service

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Unfortunately, my family and I experienced possums breaking into our crawlspace during the Easter Sunday tornadoes of 2020. After being advised that exterminators could not properly rid of the possible rats, mice, or squirrels as well that frequented the attic and side bedroom wall, we sought out a reputable wild-life contractor to help. We settled on Rid-A-Critter. BIG MISTAKE. The salesperson came out and inspected the house, and gave a quote for over $1,600.00. He promised the house would be completely sealed and all points of entry would be covered. The two-man crew came out, and stated that the payment had to be made by check and that a fee would apply if a debit or credit was used. This information was NOT disclosed by the salesman prior to work being done. Another red flag. After looking around the home's exterior, we saw how tacky, lazy, and cheap the work looked. They used a black sealant on the white foundation and half-way covered the vents. The work was absolutely horrible, and they did not want to check the traps accordingly. Consequently, we started to hear loud and frequent sounds of "thudding" and scurrying in the wall and attic again. No one has returned our calls since October 19, 2020 when the owner promised that he and his team would come back out to thoroughly inspect the work. He was never heard from again, even though the work is still under warranty until August 2021. The salesman was extremely rude and short when he was tracked down, stating "my people did their job." Most recently, we have had 5 crawlspace contractors survey the crawlspace for quotes for floor repairing. All of them mentioned: they saw rat/mouse fecal matter, the space was not properly sealed up, rodents and other insects still had complete access to the crawlspace, there is insulation still hanging down from the previous animal damage, the work was mediocre and did not even prevent entry. It is so bad that the contractor we settled has suggested encapsulation due to the lack of actual work Rid-A-Critter allegedly did last year. I understand that people have to do what is best for them and see the good reviews, however, proceed with caution. My family and I deserved better, but we never got it.
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User's recommendation: Don't do it!


Bad service

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Well, my family and I were in dire need of an exterminator. So I found Rid-a-Critter. We met the inspector and told him the problem. He reassured us that they would do the job correctly. So they came to our house August 27th 2020. And sealed our house up to keep rodents and other things out, allegedly. However, in January 2021 we began hearing something in our attic. So I reached out to them. The first time I wasn't lucky. So I kept trying and finally got them. When I spoke to the inspector, he proceeded to tell that his people did their job correctly. Then I told him well you all warranty is not up with us yet. Instead of having a solution he started speaking rudely and disrespectfully to me after receiving $1265.00 from us for their services. We stillhaven't been compensated. disrespectful after
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Preferred solution: A full refund if they don't want to come up with a solution.

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