Ricky Rockets Fuel Center

Ricky Rockets Fuel Center in Midlothian, IL is a large gas station with a car wash attached. I was a frequent customer at this car wash since it was very convenient and aesthetically pleasing. On June 6th 2020, I decided to go to this location to get my car washed. I paid for gas at the pump and selected the car-wash option. The experience was normal and I did not feel like anything out of the ordinary occurred. When I pulled out of the car wash and drove to my destination I noticed the large scratch across the body of my vehicle (2014 Cadillac SRX). I immediately called the gas station and told them about the incident. They told me to come in and fill out a claim form. I got to the gas station in less than 20 minutes after making the call. A guy came out and started to take pictures of the damage to my vehicle. I then filled out a form with my information on it. I was told that someone would contact me on Monday. I waited until Sunday June 14th to go back to the gas station since no one contacted me about the incident. They told me that I needed to speak to the manager (Frank), and he wouldn't be available until Monday. I was furious so I went back to my car and wrote a bad review of the business on Google. An hour after I wrote the bad review. I got a call from Andy. I'm not sure who Andy is, but he told me that he reviewed my claim and that their car wash didn't cause the damage to my car. I told him that my car did not have this scratch until after I came from their car wash. He argued with me and told me that I can take it to court but they are not liable for the damage. He also said that their spinning brushes wouldn't cause that type of damage to my car. Their car wash has more than spinning brushes inside of it and I believe that one of the features in their wash scraped against my car and caused the large unsightly scratch

User's recommendation: Do not use this Car Wash. They will damage your car and deny liability.