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Resolved: Never!!!

Update by user Jan 01, 2020

the general manager called and apologized. he said it would be used as a learning experience for his company.

jason mathews called the next day and said the deposit that week. i received a check for the deposit not one word of apology, no note, nothing after my going through untold telephone calls and e-mails. I contacted Chevrolet, Rick Hendricks corporate offices, and other sites.

This should not have happened. I ordered a 2020 Corvette at another dealer.

Original review posted by user Dec 02, 2019
I put a $500 refundable deposit on a 2020 corvette. I cancelled the order three weeks ago and was told that i would be credited within 48 hours. it has been three weeks. I have called and left a dozen messages and Jason Mathews will not return my messages. He is the sales manager in Naples. I cannot afford to lose $500 under any circumstances but right now i believe this is fraud.I can't even get past the operator to talk to the business office.My salesman is not able to help either.
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Resolved
ID
#1720930 Review #1720930 is a subjective opinion of poster.
Cons
  • It took almost a month to get a refundable deposit
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
New Reviewer

Failure to consumate sale

After 16 calls in an attempt to complete a sale with the Naples store a deal fell apart for no reason. Sales person Amy pleasant. Manager Grant did not accept calls per agents request; minimum 4 attempts 2 with VM messages. Dealership would not send me a contract to sign or take a deposit yet asked if I could consummate the sale IN FULL....39K with a credit card! I offered a deposit at least 4 times. Price was agreed to. Process started 2-27-19 early PM and went through 2-28-10 again early PM. General manager actually asked if I could come in that night! From RI! I asked why they would not sign the deal and take a substantial deposit and allow me to come in Saturday the 1st 12 hours after I was to arrive in Fla. Most bizarre non sale I have ever been part of. Way too many specifics to type. I was shocked!!!
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ID
#1485512 Review #1485512 is a subjective opinion of poster.
Location
Bradenton, Florida
Service
Rick Hendrick Chevrolet Naples Manager
Cons
  • Anything about this waste of time trying to purchase a car
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Blatantly lied in order to make the sale.

Leased a 2015 Chevy Volt from JIM BROWNE CHEVROLET in Tampa one year ago. They lease it to me as new with 3000 dealer miles on it. I was reassured at the time of closing the transaction was reflected as a new car and all warranties and service plans would start on that day. Well here I am a year later I took the volt to my local dealer Rick Hendrick Chevrolet in Naples for the first service and they looked it up and the 2 year service program was expired. We have been mislead and intend. I have called Jim Browne sales manager "Noah" over 6 times and he will not return my phone call. This dealership blatantly lied to us in order to make the sale.
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1 comment
#1254928

Contact Chevrolet directly and complain. They have a link at chevrolet.com but the link to their phone numbers is:

http://www.chevrolet.com/contact/call-us.html

Good luck.

ID
#972518 Review #972518 is a subjective opinion of poster.
Location
Naples, Florida
Product
2015 Chevrolet Volt Car
Cons
  • Lied to in order to get the sale
Reason of review
Sales Misrepresentation
Preferred solution
Deliver product or service ordered

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