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Rick Hendrick Cadillac Norfolk

Rick Hendrick Cadillac Norfolk

www.rickhendrickcadillacnorfolk.com
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1.4 out of 5
Based on 1 review from registered users.
1.4
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1 rated review | Is this your business?
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Rick Hendrick Cadillac Norfolk Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Rick Hendrick Cadillac Norfolk reviews show a 1.4 star rating from 1 review with mostly dissatisfied consumers; location is valued and price level is medium.

Positive Feedback

Reviewers note the dealership location and brand familiarity as the strongest aspects of their visits.

Negative Feedback / Risk Areas

  • Recurring customer complaints focus on unpaid trade payoff issues and billing shortfalls.
  • Customers report poor customer service and disputes over refunds or loan payoff handling.
  • Allegations of misleading discount or warranty handling create trust concerns.

Key Takeaways for Future Customers

  • Check payoff and contract details thoroughly before purchase to avoid billing issues.
  • Document communications about loans and refunds and escalate if customer service is unresponsive.
  • Read Rick Hendrick Cadillac Norfolk reviews and ask for written assurances on warranty or discounts.
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Anonymous

I have been taken advantage of

Me and my wife bought a 2018 xte from Rick Hendericks cadillac in norfolk va

This was the 7th new cadillac we have bought.

The problem is this dealership did not pay off the remainning balance due on my trade in

$852.00 short

This has been going on since feb

My wife is 78 years old and cant take all this stress

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Reason of review:
Problems with payment
Comment
1
TY B Ude
map-marker Norfolk, Virginia

Terrible TERRIBLE TERRIBLE

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1.4

Rick Hendericks did not pay my loan off in full and im PISSED

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Reason of review:
Problems with payment
Comment
1
Anonymous
map-marker Chesapeake, Virginia

Car Purchase Review

Rick Hendricks is a total rip off for the Cadillac in norfolk they will make you pay even if it's under warranty then get mad at you because you don't fall for the bs research before you go there or better yet don't go they will cheat you!!! I wonder if rick approved the actions of course not

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Reason of review:
Warranty issue
Comment
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Rick Hendrick Cadillac Norfolk
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