Scott S Fzo

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Verified Reviewer
| map-marker Davie, Florida

Nightmare experience

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I would have given zero Stars if possible! The biggest disaster ever.

Carside for many days after my appointment date. Service advisor was abrupt and to the point so I spoke to them service manager. Brought the car in for leaky Tonneaux cylinders. After 5 days in the shop, they told me that there was no way to check out the Leaky cylinders since they didn't have a part number for Maserati fluid & and they suggested it taken to a Ferrari Maserati dealership very far from me!

Can you believe $160,000 car that they sell and cannot service it!!? This is the craziest arrangement I ever encountered!!

If you're buying a maserati, definitely don't buy it from them: you will be sorry on the service end!! This has been a major major inconvenience for me not to mention the amount of time the car was tied up and the General attitude of the dealership

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Cons:
  • Poor attitude of service department

Preferred solution: I would like to see a major major change of staff that I dealt with

User's recommendation: STAY AWAY!!!

Svetlana K Pip
map-marker Auburn Hills, Michigan

Stay away from Maserati Ghibli

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On July 2017 I went to the dealership at 3500 Weston Road, Davie, FL 33331 to lease a new car, signed papers,paid money, while I was busy with papers, they moved the car to the entrance of the dealership. I sat into the car they prepared for me and left.When i got home which is 183 miles away, they called me and said they gave me different car with another ViN and they will mail me another papers to sign.I had nothing to do but sign new papers with the back date(i could not drive back to exchange the car since 2 weeks prior of that I gave birth and could not drive with a newborn again 180 miles one way and 180 miles back.The car was giving issues from day #1.Later in 2018 i received a recall letter( engine shuts up), immediately went to the dealership.Issue was not fixed,engine still shuts of during ride.+other issues:

1)During rain wheel gets locked, you cannot turn left/right,can drive only straight.To fix the issue you have to stop in the middle of the highway to restart the car.You cannot even pull off the road to do that.(in motion)

2)Smoke from hood(stationary)

3)Engine shuts off(highway& city in motion)

4)Breaks giving some vibration(motion)

5)Breaks get stuck, sometimes they don't go all the way up after you push them. have to squeeze feet under it to push it up back.(driving)

Manufacture refused to exchange the car,they let me know that after I took the car from dealership this car became my problem not theirs any more & I have to keep that recalled, manufacture defective car until i guess we finally die in it.It is a life dangerous car and I do not want to put my family lives in the risk.Manufacture cannot play with people lives.Dealership where I leased the car towed it away from my house on Sept16,2019(hood smoke).manufacture tells me they don't want to exchange it, it is mine no matter what till lease ends.

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Loss:
$7200
Reason of review:
Damaged or defective

Preferred solution: exchange the car

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