Genetta Bqc
map-marker Lawrenceville, Georgia

Poor ser

No Techs to make repairs quickly you have good people but not enough manpower to expedite repairs you only have five loner car sadly and you are short on mechanic
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User's recommendation: Grown your staff and facilities to match your customer

Karen K Imr

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Verified Reviewer

Rented a Kia

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I have NEVER been in such a poorly manufactured vehicle in my life--I'm 66 years old. I know vehicles--my great-uncle Charles E. Johnson invented a part for the engine that Ford Motor Company purchased. My daughter and I rented your vehicle, I'm 66 years old, so I've been in many different cars. Your vehicles are dangerous and should be re-designed! Karen E. Kueny
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Preferred solution: Apology

User's recommendation: DO NOT PURCHASE


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Verified Reviewer
| map-marker Sunrise, Florida

Not satisfied with purchase

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Updated by user Jan 11, 2022

There has been no contact at all from the dealership to even address this situation.I learned from personal experience and I hope I can help someone else not to make same mistake and use a different dealership where they can get better trustworthy customer service and better deals.

Original review Dec 11, 2021
I bought KIA carnival on Thursday November 17th which was actually EX MSRP $39270 they have added some tire package which is basically nothing except it has automatic running boards which I believe is an after market addition and not from KIA. I took car home and didnt feel it driving properly and running boards were actually not safe and dangerous My kid almost fell twice because of it because it is too low and not fit for this particular car and I also got hit when opening the car. Within couple days Saturday November 19 I went back to the dealership and expressed my concern and I was told it is ok and they will exchange to a new higher model LX without any additions.They said they have it coming in about 8days or so same way I have and want it black exterior and instead of beige interior it will be Tuscan and I was fine with that.I offered to leave the car so I dont put any mileage on it and it stays kind of new but they said no I can take it home and drive it till they get the new one for exchange. After that I called and texted over and over for a while and got no response at all.That is not the kind of service I expected from this kind of big reputed dealership.I am really in happy with the car.Especially the Running boards are dangerous and a liability issue if someone gets hurt
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  • Not keeping their word and customer service

Preferred solution: Preferably Exchange of the car as they promised and if they are not able to do it for any reason take off the running boards and extra package and give car at its actual proper MSRP price

User's recommendation: There are many other dealerships other then Rick Case of any brand car.

map-marker Miami, Florida

Kia Sedona Review

Don't go there don't buy from Rick case they are a bag of tricks
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Reason of review:
Poor customer service

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