Rick Case Kia Sunrise
Rick Case Kia Sunrise Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 5 reviews; overall sentiment is negative with 100% unfavorable distribution. Reviewers cite location as important but report poor customer service and high price levels, reflected in Rick Case Kia Sunrise reviews.
Key Takeaways for Future Customers
- Expect issues reported in dealer reviews around communication and follow-up.
- Be prepared to negotiate price and inspect contracts carefully before signing.
- Service and repair turnaround may be slow due to limited technicians and parts availability.
Negative Feedback / Risk Areas
- Recurring customer complaints about overcharging, unclear fees, and disputed billing on contracts.
- Poor responsiveness from managers and sales staff and reported delays in repairs or loaner availability.
- Concerns about vehicle safety and aftermarket additions and accusations of misleading sales practices.
Positive Feedback
Some reviewers note there are good staff members and the dealership location is valued despite other issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 5 reviews; overall sentiment is negative with 100% unfavorable distribution. Reviewers cite location as important but report poor customer service and high price levels, reflected in Rick Case Kia Sunrise reviews.
Key Takeaways for Future Customers
- Expect issues reported in dealer reviews around communication and follow-up.
- Be prepared to negotiate price and inspect contracts carefully before signing.
- Service and repair turnaround may be slow due to limited technicians and parts availability.
Negative Feedback / Risk Areas
- Recurring customer complaints about overcharging, unclear fees, and disputed billing on contracts.
- Poor responsiveness from managers and sales staff and reported delays in repairs or loaner availability.
- Concerns about vehicle safety and aftermarket additions and accusations of misleading sales practices.
Positive Feedback
Some reviewers note there are good staff members and the dealership location is valued despite other issues.
Turn one complaint into a collective action
Poor ser
No Techs to make repairs quickly you have good people but not enough manpower to expedite repairs you only have five loner car sadly and you are short on mechanic
User's recommendation: Grown your staff and facilities to match your customer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScams and lies!!!
- - The contract lists $3620 over the price and fees aren't broken down.
- - The gas card was not given or discounted, and no price negotiation.
Good morning Mr Larson,Im the woman who was talking with you yesterday about my contract in the dealer,Im better writing than speaking so Im going to try to explain my complaint about it,now my car has $3620.00 dollars above of the actual price,cause I dont now what happened with that money,with my money,and in the contract you must break down all the fees that dealer charges,you cant keep the clients money and put any selling price number without any reason,even when I bought that car in the same shape how it came from the factory,I dont add any additional equipment,and the easy answer as the Mr Maidana told me yesterday is not to say that the missing money is a pro fee!!!what is that???what kind of professional say that!!!
And the seller Juan Carlos since the first moment it was lying,trying to keep the gas card for him self, which one never was given to me,and much less discounted.They never negotiated a price with me,how I am going to be satisfied with a selling price so high???
I want my money back,or at less to discount the $3620.00 dollars from the selling price that you arbitrarily put in the contract.I know my rights Sr and the extent of my responsibility,but the simple fact that I have signed a flawed and disregard contract,does not hold me responsible for the omissions of the contract.
Sincerely, Elizabeth Armada.
- Everything was a lie
Preferred solution: Price reduction
User's recommendation: Don’t trust in the contract,sellers and manager are thief
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sunrise, Florida
This dealer is a total bag of tricks stay away the managers like jimmy Contreras don’t return done calls in
Over priced vehicles 2000 over sticker price
Manager dont call back very unprofessional look for other dealer Rick case dose not have good prices.
- Overpriced cars
Preferred solution: Apology
User's recommendation: Do not go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRented a Kia
- - The vehicle is poorly manufactured.
- - The reviewer is 66.
- - The vehicle is dangerous and should be redesigned.
I have NEVER been in such a poorly manufactured vehicle in my life--I'm 66 years old. I know vehicles--my great-uncle Charles E.
Johnson invented a part for the engine that Ford Motor Company purchased. My daughter and I rented your vehicle, I'm 66 years old, so I've been in many different cars.
Your vehicles are dangerous and should be re-designed!
Karen E. Kueny
Preferred solution: Apology
User's recommendation: DO NOT PURCHASE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sunrise, Florida
Not satisfied with purchase
- - Bought KIA Carnival EX ($39,270) with aftermarket running boards; dealer offered LX swap.
- - Running boards unsafe; they cause falls.
There has been no contact at all from the dealership to even address this situation.I learned from personal experience and I hope I can help someone else not to make same mistake and use a different dealership where they can get better trustworthy customer service and better deals.
I bought KIA carnival on Thursday November 17th which was actually EX MSRP $39270 they have added some tire package which is basically nothing except it has automatic running boards which I believe is an after market addition and not from KIA. I took car home and didnt feel it driving properly and running boards were actually not safe and dangerous My kid almost fell twice because of it because it is too low and not fit for this particular car and I also got hit when opening the car.
Within couple days Saturday November 19 I went back to the dealership and expressed my concern and I was told it is ok and they will exchange to a new higher model LX without any additions.They said they have it coming in about 8days or so same way I have and want it black exterior and instead of beige interior it will be Tuscan and I was fine with that.I offered to leave the car so I dont put any mileage on it and it stays kind of new but they said no I can take it home and drive it till they get the new one for exchange. After that I called and texted over and over for a while and got no response at all.That is not the kind of service I expected from this kind of big reputed dealership.I am really in happy with the car.Especially the Running boards are dangerous and a liability issue if someone gets hurt
- Not keeping their word and customer service
Preferred solution: Preferably Exchange of the car as they promised and if they are not able to do it for any reason take off the running boards and extra package and give car at its actual proper MSRP price
User's recommendation: There are many other dealerships other then Rick Case of any brand car.
I brought my car to the sawgrass kia dealership today at 7:15. They did not fix my car and said the part wouldn't be there until Saturday. They were to busy trying to confirm my extended warranty the
- - Brought Sorento Oct 1; warranty couldn't be located.
- - Latch not covered; rust.
- - Elvis said pickup now possible, but loaner charge applies.
I brought my kia sorento in on Oct. 1st at 7:15 I told Micheal that I had the extended warranty.
He said he had to call the bank. He said it would only take an hour. He couldn't find my warranty then he said the latch wasnt covered because it was rusted out. ( I live in florida).
Please. Since the part never got ordered my car wont be ready until Saturday now. I spoke to a so called manager named Elvis and he said you can pick your car up now you dont have to wait ti Saturday. Yes, dummy but now I have to spend my day off dealing with this boneheaded dealership again.
All because they were so worried about how the bill was going to get paid. No one care that I dont have a car.
Elvis told me there would be a charge for a loaner car. Very pissed customer.customer.
- Management is horrible
- Management or should i say lack of
- All bad
Preferred solution: Dont act like an *** why I get upset that my car will take 3 days to fix. Offer me a loaner pretend that you care .
User's recommendation: Dont buy a car there. Run for the hills. The day I bought my car it took so long to do everything I finally said I would have to come back. Easiest sale they ever made. I picked out the car my self.
Miami, Florida
Kia Sedona Review
Don't go there don't buy from Rick case they are a bag of tricks
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