Rick Case Hyundai of Roswell

I saw the vehicle I wanted listed online and went in to buy itsimple enough. To keep monthly payments lower, I offered more than the required down payment.

Sales agent confirmed the extra amount was accepted.

Things took a bad turn when rickcasehyundairoswell handed me off to their finance manager to a rushed stream of paperwork signing.

On suggesting that customers have a quiet space to review documents before signing, the response was deflective. You heard of Pops Coffee?. You should go there, he said. Then boom another document to sign and because I'm only purchasing the vehicle, simple, straight transaction, and I saw that the dollar figure representing my downpayment didn't change, I signed.

Questions attempted but more documents slid to me. No walk-through. No explanation. No discussion, no pause.

He kept his focus on the screen, sliding pages over with little commentary, while after couple of questions I resolved to read the documents afterward. I had already done all the discussion about my car with the sales rep before being handed off to this finace guy.

Only when I arrived home did I realize the inclusion of two documents with services add-ons totaling nearly $2000.00.

Money had been diverted from my downpayment to service add-ons I never asked for. Either that or the cost of the optional add-on sevices showing on these two sneaked-in documents were financed without my knowledge. The document outlining one of the servies?

Over a dozen mismatched boxes (not columns), clashing fonts faces, weights, and sizes; erratic layouts, a patchwork of styles font faces and caps----no flow, no logic. And key details buried in font sizes including those as small as 8, 6 or smaller ----under that type of rushed and dismissive condition.

Ive been reaching out since then to get this corrected. After many attempts to reach someone in a variety of ways (calls, chats, request for appointment, leaving messges, calls transferred to Finance then dropped), one more time of submitting a detailed complaint triggered a call from one of their sales staff looking to sell. Financethe department supposedly handling thisonly responded after I reached out to Hyundai Consumer Affairs.

Even then, when I made it clear I was available before 2 PM, the next call came after 5. One person left a voicemail message saying shed be in on Monday, but when I called, I was informed she was not in. Same with Tuesday. I left messages saying I was available all that day, the next, and the next.

No call ever came.

The rickcasehyundairoswell experience has been rushed, dismissive, deceptive, and evasiveand far from what anyone would expect from the clean appearance and observed hospitality gestures of their dealership. They need to return the funds diverted to service add-ons, especially since I clearly stated from the start that the full down payment was for the vehiclenothing else.