New Reviewer

Richart Landscaping And Irrigation Staff Review from Montverde, Florida

RLC is a business with poor leadership and bad employee culture. The owners are not involved and allow the GM to have total control of the company. They do not treat customers equally, often pulling man power from jobs that are worth less revenue to do work for the GMs friends and consultants. Upper management would cut retention from account managers paychecks so that they would pocket more money. Many employees are often shorted funds on their paychecks. All of this goes on behind the owners back. GM is rude to all of the old existing RLC clients, and will only deal with his pet property mgrs and consultants. Bad place to do business with unless the owners take back their company.
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ID
#788696 Review #788696 is a subjective opinion of poster.
Location
Montverde, Florida
Reason of review
Poor customer service
New Reviewer

Bad Seed in a Pretty Good Landscaping Company

I work for a property management company in Central that mostly deals with Home Owners Associations and we do quite a bit of work with Rlc Landscaping. Rlc assigned Christopher Evenson to look after one of my properties. Christopher Evenson is also the son of the owners Jeff and Charlene Evenson. When Rlc landscaping took over the property Christopher, Jeff and Charlene all came out to the property and were extremely professional which made me very confident in there company. Over the next several months the property went down hill and looked even worse than it did when the previous company was maintaining it which was the reason why the previous company was fired in the first place. I would try and get a hold of Christopher by email and phone and while he would return my calls it would take days. Finally, one day I was so fed up. I had been receiving numerous complaints from the Home Owners Association so I called Christopher and I was enraged. I admit, I was very upset, and may have raised my voice but after several months of trying to get a hold of Christopher and explain to him what our issues were with no resolve I believe I had a right to be. I was not even able to finish what I was trying to explain when he rudely interrupted me and basically called me a liar. He said I had only been communicating these issues for one month and one month was not enough time to fix our problem. He than continued to blame our bad landscaping on our previous landscape company (mind you, we had been using Rlc for around nine months now, don't you think that is enough time to have the landscape even look a tad bid better???) and than even had the audacity to say to me maybe if I kept a better eye on the landscaping and reported all of the issues in the first place I would have never of had a problem with the previous landscape company. To say I was stunned is a complete understatement. I am the customer and I could not believe the way in which he was talking to a customer. I told Christopher that I had been communicating with him through email and phone about the issues for six months and I had the emails and if needed, phone records to prove it and he wanted me to prove it. I forwarded him the emails which allowed me to prove I had been advising him of the issues for six months, not one like he had said. There was no apology given, instead we set up a time to meet each other on the property so I could show him the issues. When the day came Christopher did not show up, instead another manager named Joey came in his place. Joey was a breath of fresh air. He was extremely nice and he listened to everything I had to say without interrupting. Since than I have been dealing directly with Joey and couldn't be more pleased. The property looks great and I owe all of the credit to him. If it wasn't for Joey I would have canceled service with Rlc landscaping on this property and possibly the few others as well due to the negative experience I had with Christopher Evenson. As I previously stated Christopher is the son of the owners and I am sure will be taking over the company some day. For the company's sake hopefully that day will be a long time away.
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1 comment
#164023

This company left me a flyer on my door stating they do residential services but when I call the girl said the job was too small. Why leave the flyer than say the job is too small.

Way to make the customer feel good. I give this company a 0 out of 10

ID
#188296 Review #188296 is a subjective opinion of poster.
Location
Orlando, Florida

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