John K Iyu

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NC Toyota Dealer False Ad

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2.8
Yesterday I contacted Rice Toyota (336-954-****) to make a purchase on the NEW Silver Venza XLE Hybrid with Boulder interior...they called it birch...pictured as NEW and shown with only 4 miles. After agreeing to the bottom line price we started to discuss financing and I learned the car was NOT NEW, but rather Certified New as it had been titled back to the same dealership! In addition I discovered it had over 700 miles on it - not the 4 miles clearly advertised on your CARGURUS site. Consequently, Rice Toyota refused to provide both Lease financing, AND regular New Car (ownership) financing! And this was AFTER we had agreed on price. I double-checked their CARGURUS listing just now and saw they had made no attempt to update and correct the FALSE AND MISLEADING information. We fully expected to be able to lease this vehicle, since it was listed as NEW! This development completely nixed the sale and purchase. PLEASE contact Rice Toyota General Manager, Mary Rice and instruct her to correct her ad IMMEDIATELY so that no other unsuspecting purchaser has to go through the hellish experience of expecting to negotiate a car long sought, only to be totally disappointed in the dealership's refusal to make good on their advertised car. Or, you might wish to ban them from using CARGURU altogether. There are still laws against baiting and switching are there not? Thank you. John Keilman 2883 Trailwood Drive SE, Southport, NC 28461. CELL: 910367****
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Cons:
  • Honesty in dealer ads

Preferred solution: My solution is to have Rice Toyota correct their misleading and false ad with you folks and then order the car they did not make good on and agree to lease the car to me with the same trade-in value already negotiated and deliver the car to me in Southpo.

User's recommendation: Do not believe ads from this dealership

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Anonymous
map-marker Raleigh, North Carolina
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#651270 
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Other Product Review

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1.0
Bottom line DO NOT GO HERE!!! GO TO COX Toyota in Burlington.They treat you right !!!Rice Toyota will lie to you about work they do and then have the nerve to try and get you to pay for it .
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Reason of review:
Pricing issue
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Anonymous
map-marker Athens, Tennessee
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#571128 
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Car Lease Review

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1.8
I'm so pissed about the fact that rice Toyota in Greensboro is getting away with a illegal action. My wife took out a lease in her own name and after reading over the contract after we were able to locate the alleged contract we found out that rice Toyota illegally put my SS# and my license # on her contract without my permission. Audie P
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Reason of review:
Poor customer service
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