Rhino Rack
Rhino Rack Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rhino Rack has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Recent recommendations urge buyers to look elsewhere for roof rack products and to choose a company with a physical location and support. Consumers cite problems with customer service, misleading website information, lack of warranty, and high price levels.
Positive Feedback
Some customers purchased Rhino Rack roof rack products but reported low satisfaction and limited support.
Negative Feedback / Risk Areas
- Non-existent customer service and slow or no responses reflecting Rhino Rack customer complaints.
- Misleading product information leading to wrong fittings and unexpected extra costs.
- No warranty support or local service; reliance on vendors with high installation fees.
Key Takeaways for Future Customers
- Check Rhino Rack reviews and confirm fitment before buying roof rack products.
- Verify warranty and local support options to avoid costly vendor fees.
- Consider alternatives if prompt customer service and clear installation guidance are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rhino Rack has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Recent recommendations urge buyers to look elsewhere for roof rack products and to choose a company with a physical location and support. Consumers cite problems with customer service, misleading website information, lack of warranty, and high price levels.
Positive Feedback
Some customers purchased Rhino Rack roof rack products but reported low satisfaction and limited support.
Negative Feedback / Risk Areas
- Non-existent customer service and slow or no responses reflecting Rhino Rack customer complaints.
- Misleading product information leading to wrong fittings and unexpected extra costs.
- No warranty support or local service; reliance on vendors with high installation fees.
Key Takeaways for Future Customers
- Check Rhino Rack reviews and confirm fitment before buying roof rack products.
- Verify warranty and local support options to avoid costly vendor fees.
- Consider alternatives if prompt customer service and clear installation guidance are priorities.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Awful company with non-existent customer service!
- - Advertised as universal; did not fit a Subaru Forester stock roof rack.
- - Customer service was unresponsive after weeks; other options exist.
Purchased one of their side loader kayak racks that is advertised as 'universal' and comes with 'clamps to suit all popular roof racks', but does not fit a stock roof rack for a Subaru Forester. I have called and emailed their customer service department multiple times over a period of 3 weeks and have had no response from them.
This experience seems to be consistent with other customers based on similar negative reviews. There are plenty of other options out there and I suggest prospective buyers look into those or you will end up with an expensive Rhino Rack product that you cannot use and non-existent customer service to assist.
User's recommendation: Look elsewhere for your roof rack products and associated accessories. Read other online reviews you will notice a similar pattern of non-existent customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterNo warranty, no support, no nothing
- - Vortex 2500 won’t fit Corolla despite new fittings.
- - Guides show different sizes; silver bars differ from black bars despite same part and support.
I have the vortex 2500, which I chose to be able to move it to a different car. I bought new fittings to make it fit my Corolla only to find that it doesnt fit!
Despite triple checking I have all the right parts.
I contacted rhino about this as different guides and links show different sizes and parts for my Corolla. Turns out that the silver bars are completely different from the black bars despite them being the same part name and number.
I was referred to a vendor based on my location (as rhino dont have a physical store! Red flag) to receive support. I contacted them about it, made my way there with the NEW bars I had to purchase only to find that they charge $140 per hour for the installation.
So much extra money and time spent only to find I have no proper support.
The information on the website isnt accurate and very misleading.
I sent clear screenshots and explanations to customer service of all of these. This has turned into a nightmare of spendings just to try fit it on my Corolla.
Best you buy roof racks from a company that can actually take responsibility and assist with real people.
Preferred solution: Actual product support!! and responsibility for the loss of money and my time!
User's recommendation: Choose a company with an actual location and support
Companies Similar to Rhino Rack
Roof Rack World
Prinsu
GOBI Racks
Hooke Road
“Hooke Rep emailed and explained the process to obtain another rail from their supplier. They explained...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.