Deceptive practices, failure to provide legally mandated information

Very deceptive in their practices in my opinion. When questions are asked regarding payments, interest, balances, they refuse to talk to you. Threaten with legal action despite refusing to provide legally mandated information. Essentially no customer service, with complete and utter lack of knowledge of basic financial information when a customer calls. Lindsay Smith their comptroller failed to provide the requested information despite countless emails. Their website fails to provide monthly updated information, no information on how payments are applied, what is going to interest and what is going to principal, no ending monthly balance is provided. I have filed a complaint with the CFPB already. Shameful. I think they are a night by flight company in my opinion that will refuse to acknowledge their failures and try to abscond their legal responsibilities. Beware.

User's recommendation: don't do business with them.

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#3010113 Review #3010113 is a subjective opinion of poster.
Lafayette, Indiana
New Reviewer

Not honoring warranty