Skip to content
Reynolds American

Reynolds American

www.reynoldsamerican.com
What is your customer experience with Reynolds American?

Reynolds American Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Reynolds American has a 3.0 star rating from 2 reviews. Consumers are mostly neutral with a 50/50 split between positive and unfavorable feedback. Reviewers value product variety and discounts while noting a medium price level.

Key Takeaways for Future Customers

  • Check Reynolds American reviews for pricing and product variety before buying.
  • Look for available discounts or coupons since offers affect value.

Negative Feedback / Risk Areas

  • Customer service is hard to reach and complaint handling frustrates buyers (Reynolds American customer complaints).
  • Users report high and rising prices and issues with refunds, exchanges, and missing mail coupons.

Positive Feedback

Products are praised for variety and certain items receive strong product-quality mentions; discounts and special offers are valued.

View full overview ›

Media from reviews

Reynolds American - They stink
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Clayburn Lag

Double in price in the last two years

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Camel Crush menthol is the best on the market; no one matches it.
  • - Carton price doubled in two years to about 100.00; a cost breakdown is requested.

Camel Crush menthol the best smoke on the market by far by none Phillip Morris can't touch it. But double the price in two years.

That is ridiculous. A few years back you were making forty something cents a pack times the number of packs clear profit. Why in the *** are they 100.00 a carton. Please send breakdown of cost.

Where I can complain to my political parties.

Of abuse. Someone is making a lot of money.

User's recommendation: Fight for what is right. Tobacco is a legal product. Not responsible for people or there underage minors

View full review
Cheryl M Xwk

They stink

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Reynolds American - They stink

After much digging to find complaint dept. Was sent form which i csnt find asked them to resend and am still getting run around...Good grief call me. This company stinks

Loss:
$6

Preferred solution: Appology refund phone call...

User's recommendation: Wont recommend this product

View full review
Anonymous
map-marker Gonzales, Louisiana

Because I cannot reach customer service nor can I find Coupons Anywhere

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Spends over $300 monthly on Vuse Alto Pods.
  • - Wants digital coupons or coupons sent by mail.
  • - Feels this is the least the company could do.

I spend over $300.00 per month on Vuse Alto Pods.

Times are really tough. I would like to be able to receive digital coupons or coupons sent to me via standard mail. I feel this is the least your Company could do.

Regards

Germaine Sampere

User's recommendation: Product is good but your prices are too high!!

View full review
Anonymous
map-marker Hot Springs, Arkansas

Unsatisfied customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - They didn't say SOAR gift cards are E cards.
  • - It wasn't in the paperwork.
  • - I want them sent by mail; I'm unsatisfied.
  • - That was done on October 31.

They never said that for the soar gift cards that they are E cards.it was not in the paper work . I want them to be sent via mail.I still have not received anything.

All that was done on October 31. I'm unsatisfied customer.

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article