cehenry H

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Verified Reviewer

No warranty service

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I bought the new split system on August 2nd and the compressor went out on the 18th. The installer charged me $360, claiming that the labour warranty only came into effect if they made a mistake, and since it worked, the installation was good.

Trane thinks they should have honoured the labour warranty, but refuses to sanction the dealership.

Now, I have no labour warranty at all and I can't return the unit. Stay away from Reyes and Trane.

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Loss:
$5860
Pros:
  • Are affordable
Cons:
  • Do not honor their warranty

Preferred solution: Full refund

cehenry H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

I purchased a complete split system and had it installed on August 2, 2024. Eighteen days later the compressor went down. This company charged me $360 for labor, even though every other Trane dealer i

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The company refused to honor the labor warranty and charged me $360. Trane REFUSES to make them honor the labor warranty and will not pull their franchise or sanction them in any way. Stay away from these crooks and from Trane as well.

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User's recommendation: STAY AWAY

Sony Zmz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

Warranty Violation

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This company sold and installed me a new A / C system on August 2. On August 17 the system went down.

On August 19, compressor is confirmed.

On August 20 the compressor was replaced under warranty, but the installer charged me %360, because wasn't something he damaged. Trane thinks different and so do I

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User's recommendation: Stay away

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