Niccole M Aan

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| map-marker Bear, Delaware

Buyer Beware! Business Is Unscrupulously Run From The Top Down!!!

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had been a resident at St. Andrews Apartment Complex, in Bear Delaware, for eight years!

When I first moved into this complex, Water and Sewer fees were included in your rent! As is the case with most rental properties! However, Jerome "Jerry", S. Heisler Jr.

, the owner of this complex, decided to start charging residents for sewer and water fees as a result of a "few" irresponsible residents! Instead of having those specific individuals pay for their irresponsible Water and Sewer usage, he has decided to Heap this financial burden upon the responsible residents of this community! Residents were not given any verbal notification informing them that they would now be responsible for these Water and Sewer fees! Nor, was any written notification sent out to the residents of this community, informing them that they would now be responsible for these Water and Sewer fees!

Residents were either sent water and Sewer bills or they received a Written flyer from management, informing them that they would now be responsible for these water and sewer fees! Management notified residents of their decision to start charging them, AFTER they had already forwarded their personal information to water company! The owner also raised the rent on the residents of this community, by a substantial amount as well! Residents had no idea as to why they were receiving these bills and were confused As it relates to the Flyers that were sent out by management!

This has caused great financial Strife amongst the residents of this community! As well as a lot of anger, frustration and confusion amongst the residents of this Community! Management here is poorly run from the VERY top down! This is just the latest example of that!

Jerry is very condiscending and arrogant towards the residents of this community! Moreover, Jerry is extremely money hungry and he has very little sympathy for the financial bind that he has put the residents of this community in! In addition, the office manager, Terri will NOT return the residents phone calls or respond to their emails! I have had to esculate matters to upper management, to have the MOST basic issues resolved!

Issues that Terri, the office manager should be resolving but, can't be bothered with!

Save your money and please search elsewhere! I would know as I was a long-standing resident of this complex!

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Preferred solution: Full refund

User's recommendation: Buyer Beware! Save Yourself The Unnecessary Grief And Look Elsewhere!!!

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