Junior Reviewer


I returned two faulty items to Revolve which I purchased from them online along with a copy of the receipt attached. One of the items had not even been worn and still had the tags on the garment and one had been worn once. I have had other problems with this particular brand when purchased from Revolve but never when I purchase from the company direct which makes me think they are selling rejects. I requested a full refund due to the poor quality of the items and I would have even accepted accepted a store credit but I was told by the Customer Service Department to either contact my credit card company for a refund or the company direct. I pointed out this was not correct as my contract was with Revolve; I heard nothing from them so I contacted them for an update on my returned items. I was told they had been returned to me but what Revolve had failed to do was return it to the correct address. I had emailed them on the 30th March 2017 to tell them of a change of address but they posted it to my old address on the 8th April 2017. Even though I have forwarded them the email advising them of my change of address thy state they have not received it and when I forwarded it to them they accused me of amending the email. I have now made a complaint against Revolve with the State of California Department of Justice. I advise all customers to avoid this company and purchase from elsewhere. Their clothes are of a poor quality and even concerns me that they are rejects. Their Customer Service staff are rude and unhelpful with after care lacking; spend you money with a company where it is appreciated. Edit
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#1034234 Review #1034234 is a subjective opinion of poster.
Cerritos, California
  • Customer service
Reason of review
Bad quality
Junior Reviewer

Resolved: Faulty Goods!