New Reviewer

RV Jack hidden for 3 1/2 months in shop

I had a leveling jack and other problems with my new 2018 mobile home. After contacting RV Shops in Nebraska, Minnesota and Iowa which were recommended by my warranty center, I was told by these repair shop managers that they were back-logged with appointments for the next three to four months. Therefore, I initialed my own computer search looking for rv repair shops that could address my repair needs within the month of July. During my search I came across Revolution RV Service, 5300 US-67, Bldg. 6, Alvarado, TX. After talking to the owner, Corey Ebert, who assured me that he had an opening for July 24th and could address my jack and other repair issues if I could bring my mobile home to his shop. After making a 12-hour drive from Sioux Falls SD. I arrived in Alvarado TX on July 23 and stayed at a nearby RV campground. On July 24th, I was greeted by Terry, an employee, who informed me Corey would arrive shortly. So, Terry escorted me to Corey’s office to wait. When Corey arrived, I provided him with a laundry list of problems I was having with my 2018 mobile home which he claimed during our telephone conversation and now in his office – that he could fix stating, “Since I must ship your jack to the manufacture, it might take a while before I get a replacement jack back. Meanwhile, I will begin work on issues I can address and repair now. I’ll try not to keep your mobile home long since you will have to stay in a hotel. Do you have a preferred hotel?” No. A nearby hotel/motel will be fine, I replied. My driver will drop you off at a hotel in this area. Corey asked, where did you stay last night? “At the RV campground that is 0.3 miles from your business, I replied.” Those people are racist! You shouldn’t stay there. Based on the fact, I am white. I am sure you find my statement is strange. However, since I work at that campground repairing mobile homes for seniors, I know they’re racist. In the meantime, there are better rv campgrounds you can stay at in nearby towns; he named a few of these campgrounds. Then he asked, “Do you know where you are?” Meaning what, I replied. Alvarado is the bible belt of TX. Okay, that’s probably a good thing, I said. “No. These white folks love their bibles and the lord; but not minorities!” Anyway, I’ll contact your Thor Manufacture; give them your vehicle VIN and inform them that I’ll be shipping a faulty leveling jack to them which needs to be replaced by a new jack. I stayed at Motel 6 from July 24 to July 28th. At which time, Terry retrieved me from the motel and returned me to my mobile home. Upon asking Corey about the status of the replacement jack he said, “I shipped your jack to the manufacture and talked with an employee, I think I can work with to get a new replacement jack and have it installed as quick as possible. However, my contact said, “I can’t just send a new replacement jack just because you request one. We need to test the jack you shipped to determine why it failed.” As a result, I stayed at Mockingbird Hill RV Park, 1990 S Burleson Boulevard #20, Burleson, TX 76028 for a week. This was one of the rv campgrounds Corey recommended. While waiting for the new jack to be received and a phone call from Corey requesting, I return to have it installed; I stayed at different Bureau of Land Management (BLM) campgrounds from July 24 to October 7th, During this time, I constantly called Corey to check the status of my replacement jack. But, kept getting the same previous response, “The warehouse is still checking the jack to determine why it failed.” Not once did Corey, the owner and operator of Revolution RV Service call me to provide any information regarding the replacement of my leveling jack. On October 7th, I contacted my warranty center manager, who accessed and reviewed my vehicle’s VIN activity record and informed me, “There is no record that your jack was ever shipped or received in our warehouse for repair or replacement.” After receiving the above response from the warranty center manager. I made MHSRV warranty center shop coordinator aware of this situation, because I was parked on her shop’s campground while they made repairs on my mobile home. Therefore, she got involved hoping to send one of her employees to retrieve the jack from Cory’s shop. So, a new jack could be ordered and installed by her shop. However, her attempts failed because Corey was never in his office and refused to return her telephone calls. On October 10th - my 6’ 9” 310-pound friend and I showed up unannounced at Corey’s shop to demand the return of my jack or information regarding its location. The surprised expression on Terry’s face, an employer at Corey’s shop was priceless. However, he recovered quickly to inform us Corey wasn’t there. “Where is her leveling jack?” My friend asked. Oh, it’s here in the shop because a manufacture manager told us not to ship the jack to them”, he replied. My friend and I were appalled to hear my jack had been sitting in Corey’s dinky little shop for 3 ½ months, because prior to meeting me he thought I was Caucasian which is a normal occurrence for me. Therefore, Corey resented the fact that a minority female woman was driving a brand new, 30-foot mobile home; alone in his city. In conclusion: I discovered the many rv’ s crowded on Corey’s small parking lot are rentals. But are parked there to make Revolution RV Service appear to be a busy rv repair shop. Further, I found Corey Ebert, the owner of Revolution RV Service to be a charismatic liar, an unscrupulous business owner and the same as the many bible belt people he talks about. I recommend minorities and other decent citizens, seek repair services at other rv repair shops.
View full review
#1455480 Review #1455480 is a subjective opinion of poster.
Alvarado, Texas
  • I do not like doing business with pathological liars
Reason of review
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article