Revolution MMA in Benton AR Worse Attitudes

Revolution MMA and abby malone has great rep for winning but attitudes and customer service suck! I don't care how many title wins you have, when it goes to your head, and your customer service standards begin to flounder, its time to take a second look and wonder how the malone's get anyone in that gym. It seems that they count of their awards and reputation for winning to keep people coming in, but they've had problems with their customer service before. Snappy attitudes and a feel of entitlement in their place; I guess parents don't care anymore as long as the kids are winning, but better service can be found elsewhere.
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Revolution MMA Benton AR

Although I heard great things about Revolution MMA in Benton AR, I see too big of a chip on their shoulders. You cannot talk to potential customers anyway you want and expect to get their money. I gladly passed and took my business elsewhere. Businesses today often forget they have competitors that are more than happy to service customers correctly. I did hear some good comments about Revolution - but when you look at the business as a whole, Abby is too snarky and has a real chip on her shoulder. Doesn't matter how many trophies you've won, if you're attitude is less than desirable, no one will want to be there.
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map-marker Little Rock, Arkansas

Revolution MMA & ABC Financial SCAM

I signed my son up for what I was told was a six month term of classes at Revolution MMA in Benton, AR in April of 2011. I was never told that I was joining a "membership" or anything with regard a cancellation policy. I was never provided with copies of the paperwork that I signed. My son attended classes until August of 2011 when my mother in law had a stroke and our caregiving duties made it impossible for my son to continue taking classes. We agreed to continue paying through October 2011, because we felt that it was only fair, considering that we had signed an agreement for the six month term. Furthermore, my son was scheduled for surgery in October 2011, & would not be able to continue training until January 2012. So, we had already paid for TWO MONTHS of training that our son NEVER RECEIVED. I advised Revolution MMA REPEATEDLY that we would not be returning to the gym, or signing a new agreement until January 2012. I spoke to a Revolution MMA representative in October who confirmed that I was "all paid up" & explained to him that we would be returning in January to sign a new agreement and continue training, which he agreed with. Imagine my shock and surprise to find that I was charged again in NOVEMBER 2011. When I contacted Revolution MMA, I was told that, despite the fact that I had, on at least 5 different occassions, advised them of our intent NOT to return to the gym until January 2012, and the fact that they KNEW that our son had not been to class since AUGUST 2012, they "renewed" our membership without our consent because we did not provide them with WRITTEN NOTICE that we didn't want to renew. Had I had a copy of the paperwork, or had anyone advised me at any point during any of the 5+ conversations that I had with them about our intent to discontinue classes from August 2011 until January 2012 that a Written Notice was necessary, I would have certainly provided it in a timely fashion in order to avoid paying for an additional 3 months of classes that we would not be getting. I requested a copy of the paperwork that I originaly signed proving that I agreed to an "automatic renewal" after the initial 6 month period. Revolution MMA refused and informed me that I must deal directly with ABC Financial. This was the first time that I had even heard of this company. I contacted ABC Financial, explained the situation to them, advised them that I wanted to see a copy of my contract. They never sent one, but they DID forward my account to a collection agency who outsources their calling center to India or something, because I can barely understand what they are saying when they call. BOTTOM LINE: AVOID REVOLUTION MMA AT ALL COSTS, & ANY GYM ASSOCIATED WITH ABC FINANCIAL
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