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Horrible to deal with

My elderly parents home burned down. We did everything required to pay off the loan with the partial insurance money collected. Every time I called to check status, I was told something different. I had to be on top of this the entire time. They needed a letter from my parents stating insurance money was to payoff loan and not to rebuild. They already had this letter, but it was never uploaded to file. Payoff department stated I sent all paperwork to wrong department. All paperwork was sent exactly to where they told me to send it which was the Loss Draft Department. After hours and hours of phone time to resolve their issues for them, we finally got the loan paid off. Now we need a lien release to get the rest of the insurance money released. They said they sent it. Lien Release never came. I asked them to email a copy to me. After 2 1/2 weeks I called to ask why I have never received release. They stated a paper copy was mailed to me and also emailed. After further investigations with customer service, we found out that the lien release was sent to the wrong email. I requested for them to please email to correct email and mail again. Now it gets even worse. The document department can't find the documents. 3 months now and still no resolution. They are holding up over $300k of insurance money which the insurance company can't release without lien release from Reverse Mortgage Funding. I called the county records office and found the recording of lien release which had just been recorded. I had to order documents from the county recorder's office. Do Not Use this company. All they do is tell you what you want to hear and issues NEVER get resolved. They do not work as a team as one department has no clue what the other department is doing. It is just lie after lie. How they even function as a business is beyond belief.

User's recommendation: Find Different Company.

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ID
#2369985 Review #2369985 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Company made good after complaints

My brothers and I posted complaints about this company last week. Apparently the right people got the message. The company contacted us and got us what we needed! So thank you very much
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ID
#1495786 Review #1495786 is a subjective opinion of poster.
Location
Victoria, Texas
New Reviewer

Nightmare

After our mother passed away, we complied with everything the mortgage company required. We have a buyer and a contract on the house- the payoff information which should have been sent two weeks ago has once again been delayed, and now we are being told foreclosure proceedings will begin- it's like they are delaying purposely in order to foreclose! Trying to get through to customer service results in long hold times and requires the patience of Job! Avoid this company! They are predatory lenders preying on senior citizens
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ID
#1491999 Review #1491999 is a subjective opinion of poster.
Location
Victoria, Texas
Service
Reverse Mortgage Funding Customer Care
Reason of review
Poor customer service
New Reviewer

Stay away from Reverse Mortgage Funding

Worst company to deal with. If losing loved one is bad enough, try dealing with company that gives your *** My grandfather passed, and tried pay off his debt with this horrible company. Wait times are generally 45 minutes to an hour. When you finally get somebody they don't want to give you any information, making it very difficult to resolve any problems or work things out for solution. The loan company I was using to pay off the debt, they gave them a difficult time and delay the process. And even after I paid off the loan, they still had their field agents coming to the house leaving messages that I needed to contact them urgently. In addition, they didn't bother to tell the Foreclosure company to stop harassing me and leave messages on my grandfather's door that the court-ordered foreclosure was still intact. And this is after I paid them. Again if you hate your loved ones, you'll use this company for your mortgage needs.
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ID
#1184479 Review #1184479 is a subjective opinion of poster.
Service
Reverse Mortgage Funding Customer Care
Reason of review
Problems with payment

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