Patti L Tll

Remote does not work. I have been calling customer service and no one is calling me back.

The remote was sketchy to begin with. I had to hit the buttons very hard in order to get any movement in the bed. Now it does not work at all. The batteries have been changed the remote lights up, but nothing is happening to the bed. I have called your facility eight times today and have been put on hold and then disconnected.
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Loss:
$550
Cons:
  • No support

Preferred solution: Full refund

User's recommendation: I would not recommend this to future customers, because there is no support or help as we are led to believe

Muhamed Lvo
map-marker Hamburg, New York

Great experience

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I had a great experience. Team was professional and helpful. Solved my issue within the first call. I enjoyed working with them
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Sameir A
map-marker Chicago, Illinois

Quality of product

My frame bent and they have the nerves to tell me that its not covered by the manufacturer warranty. I will never deal them or tempurpedic because I purchased it from tempurpedic direct and they cut ties with reverie because of bad quality
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User's recommendation: Stay away from both

Barbara L Mic

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Verified Reviewer

Complaint manager hung up on me

A manager was very unprofessional and hung up on me I want him terminated in a paying customer and am not going to be treated like that
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Preferred solution: Apology

Rosann J Njx

Bed no pairing

Want to TALK to customer service person. Bed not paired, been through this before did basic trouble shooting. My remote doesnt have batteries that can be installed. Could still be remote, top light wont come on. Maybe bed sensor?
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Cons:
  • Costomer service

Preferred solution: Costomer service

Anonymous
map-marker Malvern, Pennsylvania

Need cord for bed realized it was missing after moving .. put batteries in no function then called raymour and they charged me for all parts and labor fee prior to coming out 2 nd time bed base broke

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You are not available for needed service .. phone line was a joke ! Look I am paying for tech to come out bed is less than a year old and had problems with it and now it comes down to I wish I never bought it and motor is t working have to pay 135 dollars up front service fee? W if at a scam
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User's recommendation: Don’t buy!

Anonymous
map-marker Philadelphia, Pennsylvania

Need cord for bed disgusted with this being second time bed is malfunctioning and some scam with not having platium coverage in base as I had on all goods bought from raymour & flan. Had to pay 132.50

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You dont answer customer service calls! Bought reviver bed broke first time shortly after buying .. moved and misplaced cord tried to buy another taking 2weeks or more to get put batteries in back up and the it now doesnt work soo I call and no response from you and have to pay labor fee for them to come out up front ! Bs I say will be sure to announce on face book what gas occured
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User's recommendation: Don’t buy your product!

Ilham Btp
map-marker Bella Vista, Arkansas

Reverie - Split King Bed Review from Bella Vista, Arkansas

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Reverie - Split King Bed Review from Bella Vista, Arkansas
Reverie - Split King Bed Review from Bella Vista, Arkansas - Image 2
If a customer orders a split king bed it ships as two twin xl beds with brackets that hold the matress. but it takes special brackets when the split king is put together. I need 4 brackets they want 48 dollars for something that should be there "
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Reason of review:
Not as described/ advertised

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