map-marker Poughkeepsie, New York

Scammed and Ready to Sue

Unbelievable the rage I feel at the fact that the treatments were nothing like what was described -- neither pain-free nor effective. Despite great staff, I am still awaiting word on who will make good on nearly $1,200 in credits. I even told the salewoman that the significant money I was handing over (10,000) for full body treatments was from my deceased husband's life insurance to try to start over and shed some of the stress of his long illness, to begin again. They took that money without any concern that the treatments would end up having me in great pain, to still be waxing and still owed $1,200 in services I could never get scheduled. I bought my services in Pentagon City and asked to be scheduled there. They then put me into the DC scheduler as "not time was available in VA." When they started cancelling appointments on me, at DC location, because they were closing, I asked if business was OK. They said, "Oh, yes, we just can serve our customers better in VA." HAH! They couldn't get me in Pentagon due to being overbooked! I know what it takes to run a business and this is really a scam. I do hope someone takes up a class actiona and that I can be part of it.
View full review
map-marker Fairfax Station, Virginia

If you're looking for the owners of Reveal Medspa, read below

I found out through Medalase that the OWNERS who claimed their company Reveal went bankrupt are Paul & Sally Amoruso. They are now running another company called WeightNot. They are on Facebook and on Linkedin. I found out through Medalase that the OWNERS who claimed their company Reveal went bankrupt are Paul & Sally Amoruso. They are now running another company called WeightNot. They are on Facebook and on Linkedin. I found out through Medalase that the OWNERS who claimed their company Reveal went bankrupt are Paul & Sally Amoruso. They are now running another company called WeightNot. They are on Facebook and on Linkedin.
View full review
map-marker Arlington, Virginia

Hair removal does not work

I was told I was an ideal customer (in terms of skin and hair color). After $1000 and 6 sessions over one year, I have little to no results. I was only told that I could order more sessions, and that it happens sometimes. I am extremely dissapointed and angry I wasted money and was not even offered a session or two free to get results I was promissed. Don't waste your money and time. The company is now Medalase and I know they use the same machines and nurses, so don't be fooled by the 'new look'. Buyer beware.
View full review

How can they say the pkg is null and void?

Same as everyone on here, I had two face peels left in my pkg and the same doctor who readily had my records is now saying Id have to buy two more to get those two- well to all those saying its a diff company its the same doctor and the same company with a diff name so he could file bankruptcy - I called Amex and they are going to reverse the charge for 2 of the 6 - we'll see what happens - I hope that crook goes out of business as Medalase as well as Reveal did.
View full review
saides A
map-marker Washington Grove, Maryland

Reveal or Medalase, don't be robbed!

Reveal Medspa is no more. Now, the one in Pentagon City has changed it's name to Medalase! You buy a package of 6, then mid way through your package, you are told that Reveal is no more and, too bad so sad, Medalase is not responsible any longer for your treatments with the Palomar laser. They say they feel an ethical responsibility to finish your treatments, but you have to sign a release stating they are not responsible for any refunds owed by Reveal! Then, they ask for an additional $25 for your medical records. If you have our medical records, how are you not responsible for our treatments!? Such bull ***! Changing your name does not absolve you of your ethical responsibility to people that depended on specific equipment used because it actually had results. Or, is it that you'd rather use lasers that don't really work in order to delay and therefore continue selling hair removal packages. You've screwed others and we will unite!
View full review

Every one one here commenting that Medalase is really Reveal in disguise seems to spew information without taking the time to research if it is factual or not. I am assuming the majority of you are intelligent individuals, but guess education doesn't go that far if you can't differentiate between fact and fiction.

Reveal went out of business and its owners, have since opened up another business elsewhere, not Medalase. Anyone who knows anything about business knows a new business has no contractual obligation to cover what YOU lost at the hands of another business and its owners.

Furthermore, if Medalase is even willing to work with old disgruntled Reveal members is excpetional because I don;t see any business even remotely stepping up to the plate to try and help anyone out who has lost money with another company. Common sense people, try and acquire some...instead of slandering a new company who bears no responsibility for what Reveal did...


I just got off the phone and found out my "will never expire" bank of botox will not be honored unless I buy the same number of units from Medalease..... basically a two for one, but BS if you ask me.

what is to stop them from simply filing bankruptcy (change your name and get away with THEFT)on me again? Take advantage of me once, shame on you, take advantage of me twice shame on me... does anyone know if the class action law suit moved forward?

I'm also wondering about small claims court.... what a crock!


I had over $1,000 worth of credits with Reveal that we're guaranteed to "never expire" by the Reveal saleswoman. Now that they've pulled this bait and switch, what are my options as far as either getting my remaining credits honored by Medalase or getting a refund?

I'd like to await small claims court if possible, but I'll do whatever's necessary to either receive the services I paid for or get my money back. Please post if you've been successful with either of these options.

My package was originally purchased at the Springfield location, but after they closed, I was treated at the Pentagon Row location several times before they changed their name to Medalase and refused to honor customers' packages. Please advise!


I was also ripped off by the Reveal/Medalase swap. I purchased a 5 session package from Reveal and Medalase told me they would honor that package and actually did one session.

When I tried to make an appointment for the 4th session they told me they decided not to honor it anymore. Medalase assumed the patients and packages of Reveal and therefore assumed whatever debt accompanies it. If they were truly a separate company and not a name swap then they wouldn't have assumed all patients under false pretenses.

This company is extremely unethical and has no integrity whatsoever. This is no way to run a a business and if they did this once what's to stop them from name swapping again ripping hundreds of people off on their packages once again.


I bought a package of bottox at Reveal and I no longer wanted to receive this treatment, so they said that they would let me buy skin care products with the left over money. I bought some products in the spring.

I did not know that Reveal changed names until l I tryed to call them yesterday. I talked to Medalase they told me that I have a credit of $148 from Reveal, but they will not honor that. They said that Medalase did not buy Reveal and they are a differnt company. If they are a different company why do they have all of my information?

I was told that if I am savvy I should be able to find someone from Reveal and get my money back. I found out that the owner of Medalase use to work for Reveal, so I called the company back today and they still will not use my credit towards any products or services.


they took our money ,dont gave me any good service and now they say that if you want continue and finish your treatment you should buy a new service to guarantee that you can finish your old one.

I thought Im in the great country ' America " where the justice is always here to serve the citizens !

New customers should be aware that if they buy any package of services from this supposed new company " who has a lll the same equipment and employes and owner ,they should be very careful because in the future they can do the same to them as well!

Find a better and solid company because this " New so called company is full of robbers!!!!!

reply icon Replying to comment of Guest-578380

What about the justice for Medalase and the employees who have been hurt just a bad?

reply icon Replying to comment of Guest-583901

How in the world did the employees get hurt? Did they get ripped off hundreds even thousands of dollars like their patients?

Medalase doesn't deserve justice because they are trying to piggyback off of Reveal patients and in doing so ripping them off. Instead of working hard to build their own company and clientele they are trying to steal from others.

reply icon Replying to comment of Guest-601881

You will never know how it has impacted every person that has a connection with the corrupt "R", but I do have to say Medalase is there to help you, not kiss your butt. If there is no money to be made there are no services to give.


Apparently Medalase is owned by a "doctor" who used to work for reveal and has decided that he will not honor Reveal's contracts. I was told today that my and my wife's laser treatments won't be honored anymore.

Between us we still have 5 treatments worth over $2,000. This whole thing smells like a scam to me. I was told that Medalase was honoring Reveal's contracts out of the goodness of their heart, and that they won't do it anymore. As far as I know if you take on a contract then you take on all that comes with it.

DO NOT GO TO MEDALASE! They will probably change their name in a few months and renege on the contracts they are signing now.

View more comments (34)
Pamela J Xjh
map-marker Ellicott City, Maryland

Reveal Medspa - won't refund money for unused services

I signed up for the weightnot program with Reveal MedSpa in the Washington DC area. A few days later I had to move back to my hometown in Idaho to help with my mother who is ill. I did not use any of the services and called Reveal to request a refund. They said that they would refund my money. The charge was on June 28, 2010 and as of September 22, 2010 I have not seen any refund. I have called several times and was told that they are backed up and it should happen anyday. They certainly didn't have any issues charging me but seem to have issues in refunding my money.
View full review

I too had a similiar experience with Reveal. After some success with laser hair removal for my mentally retarded sister with Reveal we purchased another package of services.

Immediately Reveal changed their lasers and she was not able to use the laser. I support my sister and we purchased this service to help with her hygeniene. After two years of no, they finally said yes, and I've been waiting for 6 months for a refund.

I cannot recommend this company to anyone. They've had numerous problems including closing stores, aggressive sales people, etc.


My wife signed up for the WeightNot program, right after they took her money they told her she was not eligible for this program, due to hight blood pressure. They knew of her condition before she gave them her money.

She has been waiting for 10 months for a refund.

They just keep giving her the run around. This Company is a SCAM!!!


I am going on to 8 months waiting for my refund. I had to cancel since I no longer had a job to be keeping up with any payment. I wish there was something we could do.


I too have experienced the same thing with this company.Waiting over 4 months for refund. Just how many people have they promised refunds to that they would have such a back log. Beginning to wonder about this company.

View more comments (3)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article