Anonymous
map-marker San Francisco, California

They only deliver when you’re at work…

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They only deliver during work hours. So then if you miss your delivery because you are a normal adult who works for money, than you will never get your package.

No matter what you text them, they will not let you come pick it up and you have to be home and there to sign for your package. This is the most frustrating delivery company to deal with. They give you a tracking number link to go to to track your package.

for the last three hours, my driver HAS NOT MADE ONE STOP and the delivery time keeps getting pushed forward it has been pushed forward three hours. Who has time to deal with this BS?!?!?

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User's recommendation: Don’t.

Mak J Dxi

They steal packages

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3 days in a row all its says is that their attempting to deliver my package but cant for some reason, how *** stupid are your driver they dont know how to hand off a box to a doorman? In reality they stole my order and are trying to cover it up with it was lost in transit that took 3 days to deliver

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Loss:
$400
Cons:
  • Fact they are coms

Preferred solution: Full refund

User's recommendation: Don't *** with this company their awful

Resolved
Lillian L Bjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Trying to get pickup for return to Nordstrom

Updated by user Mar 08, 2024

Company fixed the issue and I have been provided with apology.

Original review Mar 01, 2024

I am not complaining. Just want to schedule a pickup but not getting email response from your company.

Making two returns to Nordstrom and not able to get one processed by your company. Why?

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Preferred solution: Full refund

Anonymous
map-marker San Diego, California

Terrible customer service

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Their driver came to my door and tried to scan my ID, which was necessary to make the delivery. The app didn't work.

He said he was going to call the company and be right back but instead he marked the package as unable to deliver and left. I contacted customer service and they said the driver can return the package to the warehouse if they are unable to deliver even if they actually speak to you.

Offered no solution to try again to deliver. These are basic things that every other delivery company can get right.

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Gagandeep K Jla

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ludhiana, Punjab Province

Wrong product

Returnmates - Wrong product
Returnmates - Wrong product - Image 2
Returnmates - Wrong product - Image 3
Returnmates - Wrong product - Image 4
Returnmates - Wrong product - Image 5

Pl z return my order... wrong

product...my order id...5314****

Mobile number...623911****

Name...

Gagandeep kaur

My order... DR.sheths sunscreen

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Anonymous
map-marker Frankfurt, Hesse

Unable to deliver a package

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Company was unable to deliver a package to my address, and was unwilling to offer me any resolution.

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User's recommendation: Use any other company besides this one.

Winthrop Krc

All about them not customervservice

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They pick up on a 9 to 5 schedule with little advance notice of pickup time. So you have to leave your package out on its own for hours and if it is stolen you have no recourse.

They will not give you even a 2 hour timeframe for pickup. Dont use them.

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Preferred solution: them to pick up my return in a reasonable timeframe not 8 hours

User's recommendation: do not use them

Jaydenn Fde

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Verified Reviewer

Bad service

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Very bad service always apologizing but they cant resolve issues on deliveries drivers are just telling they cant deliver

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Preferred solution: Deliver product or service ordered

Eric S Hzb

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Verified Reviewer

Company steals your package and ask you to call the merchant for a refund total fraud

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This company Steady kept saying they attempted to deliver my package when I was at home and sent pictures inside of a car of packages and said they delivered while I was standing outside waiting on them and then they go to send me a text saying they couldnt deliver it But then they sent me another text saying they cant find it. Why would you send me a picture of something youve never had supposedly and then tell me to contact goat shoes to get a refund it sounds like a scam. Im so pissed go use these guys to deliver my product to me , I request and hope all merchants never use these people again I am also going to sue them.

View full review
Loss:
$300
Cons:
  • Are liars and deceive people and they are thieves

Preferred solution: Full refund

User's recommendation: Never use these guys for anything. They are thieves.

Anonymous
map-marker Los Angeles, California

Delivery issue

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Ive had three attempts of delivery. But my camera doesnt have anybody at my front door.

I only see people sitting in their car and leaving. First attempt driver took a picture of my front door and left. Second attempt was no show driver. Third attempt I had a message stating they were unsuccessful delivering order.

I have two cameras and I record while standing on my porch.

Bad for business disloyal employees. Attempted theft is what I smell!

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User's recommendation: Use any other service!

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