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This Sunday 2/19/2017, once again nobody was there at 7 am to open the gym many of us waited until 7:45 and then left pissed off. Many members continue to use the machine equipment as internet lounges and prevent the rest of us that want to exercise on the equipment from doing so and the staff does nothing what so ever about it. Some of the patrons are pigs and use the water fountain as a sink to mix there concoctions and spit into. Complaining...
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2.2
I liked
  • Price
I didn't like
  • Service
#1010657
Interesting comment John Michael Jenko. Guess you have to try to protect your companies reputation as you have so many dissatisfied customers. I am one. I just left a message for you requesting a call back. Let's see if that ever happens. Your company should be reported to the BBB for THE worst customer service ever. Where do you find the people that work for you answering the phones and is the prerequisite an inability to communicate with the...
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I didn't like
  • Cancellation policy
  • Can i rate in the negative
#1000464
Hi I am a retro fitness employee and I'm a proud Retro Fitness Employee I am seeing all these comments about retro fitness but I am telling you when it comes to staff and billing info I as an employee make sure all members are treated right and they have no billing issues and when it comes to the owner of the retro I work at hes the greatest owner ive ever met very respectful enough for me to look up to him and from all these posts I make it my...
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5.0
#983617

Retro Fitness Gym Facility Review

#996417
1.8
When i joined thete were more classes in afternoon now they are scarce, no late morning classes. !!!!!
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Short Review for January 07, 2017, pc_service

#987272
1.2
EVERY time I need to work out at the East Brunswick retro fitness it closes early for some lame excuse. They Do Not care at all about the customer.
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Retro Fitness membership Review

#903414
I want cancel my retro fitness
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Retro Fitness Cancellation Policy Review

#895240
2.8
Really really bad they just take advantage of people.
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Signed up for Retro Fitness 2 years ago at the Hillsborough branch with the understanding that we would be billed monthly for one year, at which point the membership would expire if we did not renew it. It did renew, and I did not notice the charges on the credit card (my bad). The card expired, and I get a call from ABC financial (retro's billing company) informing me I owe them for 3 months dues. I explained that the subscription should have...
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What gym location was this at? I'm just wondering because I live in Layton Utah and I had a membership to the one and only gym in this area of the state. I came in one day and the gym was closed permanently. I called customer service and they said my payments had been stopped. I just received an email the other day stating that my contract was bought by Golds Gym and I am now a member there. I paid for the VIP membership at my home gym which...
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2.2
#961463
I joined Retro in January, and loved the staff, trainers, instructors, atmosphere and grew close to many gym members. A week ago, November 14, the owner, Bill arrived halfway through the day, kicked EVERYONE out of the building, locked the doors, plastered a couple of signs on the door and that was that. That Retro is closed, no warning to staff or members! We are appalled at the way this situation has been handled and would like you to be aware...
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4.5
I liked
  • Workers
  • Atmosphere
  • Comraderie
I didn't like
  • Owner shut down gym with no warning
  • Lack of respect toward members
#961359
Cancelled membership more than 4 months ago and still getting charged for it. Keep calling but they keep giving me the run around without any resolution. I called the gym over 5 times and the manager is never there. They keep leaving messages and nobody calls me back. i filled out online retro fitness corporate customer service form and nobody got back to me. This is by far the worst gym, worst customer service and definitely needs to pick up...
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I really enjoyed my membership at the Aston, PA, Retro Fitness, but when I had to leave because of a medical setback, I'm finding it impossible. Today, I sent the requested letter, certified, return receipt requested, adult signature required. What follows here is the email that I sent to corporate HQ: I am outraged that your membership cancellation policies are so convoluted. My journey with this process is: 1. Called Retro Fitness central,...
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Anonymous

Katy I hope your statement gets you the closure you need.
Thank you for sharing. I had a similar experience years ago with a national chain that was sued for numerous issues wh...

Visited retro fitness to cancel my membership. I have no time for the gym. I was denied my request for cancellation. This should be reviewed, also bad customer service.
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purpledragon

purpledragon I feel your pain. I agreed to a one year membership term billed monthly. Retro renewed it anyway, and when my credit card expired later, they started hounding me for money tha...

Training here is a SCAM!!! Don't sign the contract. Seriously, just do workout videos at home instead. The trainers are rude and the few I tried didn't know what they were doing. To end the contract before it autorenews you have to send a certified letter. Seriously?? This is 2016. Stop dicking people over. This was totally not worth the massive amount of money I put out and there was no way to legally end the contract before it was up. It's so...
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