
RetractAway
RetractAway Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RetractAway has 2.8 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Review authors value the most Website. Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
DefectI’ve door
Will not spring back into place
Piece of ***
Ran back to the store three times to get a door that finally worked once I got one that works it's a piece of *** won't slide scream pops out the top and bottom junk. called several times left messages nobody answers nobody's called back I'm very aggravated with this door company and their piece of *** door will be returning it for a full refund
Great product.
We purchased our screen doors about 8 years ago and never had problem with them. Our dog does not see too well and heard another dog barking so he ran at full speed into the screen.
I thought it was broken but I just opened it and closed it again and there were no problems. We even had someone try to get into the house and messed up the screen on the front door. I just took it apart and put it back together and it works perfect.
After 8 years the string finally broke so I will be replacing hopefully the string only. We will see how it goes when I try to replace the string.
Screen door work on 5 foot double French?
No answer phone when I called
Retractaway scrren
We have 5 retractable screen doors. We have a large family and LOTS of company.
The doors are great the only problem is sometimes someone will try to walk thru a screen. After 6 years we need to replace the screen, these are available fro retractaway for about $50.00. We suggest that something should be painted on the screen to alert people there is a barrier.
Retract is not out of business. Who ever told you that was just not wanting to do their job.
Junk
I purchased a RetractAway screen door about a year ago (15 Jul 2015) from Home Hardware. I spent a great deal of time viewing the video and struggling to install this screen door.
I even removed a row of bricks to allow more room for installation. I finally gave up in frustration and disgust and put the door aside. Less than a year later I hired an experienced carpenter.
He also spent a lot of time attempting installation without success. His comment was "it's a piece of junk".
I took my receipt and the door back to Home Hardware. They tried to contact RetractAway on my behalf for some kind of compensation. Home Hardware informed me there was no recourse as the company went out of business. I really can't afford this kind of loss.
Please does anyone have suggestions to try to receive some compensation.
Preferred solution: Full refund
RetractAway - Door Review from Summertown, Tennessee
Bought 9 screen doors 8 years ago. I installed myself with some helpful willing phone calls they have performed better than ever expected.
Recently the string broke on one door and customer service and web site has impressed me.
This company is first class as is the product. Suggest you complainers look in a mirror to find the source of your problems!
Screen door won't retrack. screen has no tension.
heard a noise and the left door would not retrack, and the screen has no tension. I have call the company and left my phone no.
they have not returned my call. they said they would return my call in a timely fashion. I ask if there was a spring in the part of the door. I also ask if there was anything I could do, because I could not fine anything about the a spring on the door.
Just to order for a screen. It would be nice if they would return my call and give me some information.
Preferred solution: Let the company propose a solution
Unclear Instructions Review
Horrible instructions. Nothing marked on the pieces.
Very confusing. The YouTube video was too fast and no help.
Retractaway Doors are Junk and the company will not help solve problems
I had a Retractaway screen door installed by a professional carpenter. It worked okay initially, but after several months of use, it started to stick and had to be used gently, but firmly.
Eventually it literally fell apart. I removed the door and reinstalled it myself and it worked fine for about two weeks and then again fell into pieces. I emailed Retractaway numerous times asking for any help they might be able to offer and received no replies. They are sold through Home Depot.
I recommend not buying this brand of screen door.
I have totally removed mine and threw it away in the trash. It was a piece of junk that cost me about $350.00 with installation.
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I bought one with a lifetime repair guarantee I paid over 500.00 and now they are out of business