RetractAway

Will not spring back into place

Ran back to the store three times to get a door that finally worked once I got one that works it's a piece of *** won't slide scream pops out the top and bottom junk. called several times left messages nobody answers nobody's called back I'm very aggravated with this door company and their piece of *** door will be returning it for a full refund

We purchased our screen doors about 8 years ago and never had problem with them. Our dog does not see too well and heard another dog barking so he ran at full speed into the screen. I thought it was broken but I just opened it and closed it again and there were no problems. We even had someone try to get into the house and messed up the screen on the front door. I just took it apart and put it back together and it works perfect. After 8 years the string finally broke so I will be replacing hopefully the string only. We will see how it goes when I try to replace the string.

No answer phone when I called

We have 5 retractable screen doors. We have a large family and LOTS of company. The doors are great the only problem is sometimes someone will try to walk thru a screen. After 6 years we need to replace the screen, these are available fro retractaway for about $50.00. We suggest that something should be painted on the screen to alert people there is a barrier. Retract is not out of business. Who ever told you that was just not wanting to do their job.

I purchased a RetractAway screen door about a year ago (15 Jul 2015) from Home Hardware. I spent a great deal of time viewing the video and struggling to install this screen door. I even removed a row of bricks to allow more room for installation. I finally gave up in frustration and disgust and put the door aside. Less than a year later I hired an experienced carpenter. He also spent a lot of time attempting installation without success. His comment was "it's a piece of junk". I took my receipt and the door back to Home Hardware. They tried to contact RetractAway on my behalf for some kind of compensation. Home Hardware informed me there was no recourse as the company went out of business. I really can't afford this kind of loss. Please does anyone have suggestions to try to receive some compensation.

Bought 9 screen doors 8 years ago. I installed myself with some helpful willing phone calls they have performed better than ever expected. Recently the string broke on one door and customer service and web site has impressed me. This company is first class as is the product. Suggest you complainers look in a mirror to find the source of your problems!