Romona Xty
map-marker Salt Lake City, Utah

DefectI’ve door

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Will not spring back into place
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1 comment
Guest

I bought one with a lifetime repair guarantee I paid over 500.00 and now they are out of business

Rick R Lfl

Piece of ***

Ran back to the store three times to get a door that finally worked once I got one that works it's a piece of *** won't slide scream pops out the top and bottom junk. called several times left messages nobody answers nobody's called back I'm very aggravated with this door company and their piece of *** door will be returning it for a full refund
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Wes F Dbh

Great product.

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We purchased our screen doors about 8 years ago and never had problem with them. Our dog does not see too well and heard another dog barking so he ran at full speed into the screen. I thought it was broken but I just opened it and closed it again and there were no problems. We even had someone try to get into the house and messed up the screen on the front door. I just took it apart and put it back together and it works perfect. After 8 years the string finally broke so I will be replacing hopefully the string only. We will see how it goes when I try to replace the string.
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Reason of review:
Good quality
Krithi Icv
map-marker Alamo, Nevada

Screen door work on 5 foot double French?

No answer phone when I called
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Reason of review:
Poor customer service
Anonymous

Retractaway scrren

We have 5 retractable screen doors. We have a large family and LOTS of company. The doors are great the only problem is sometimes someone will try to walk thru a screen. After 6 years we need to replace the screen, these are available fro retractaway for about $50.00. We suggest that something should be painted on the screen to alert people there is a barrier. Retract is not out of business. Who ever told you that was just not wanting to do their job.
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Anonymous
map-marker Three Hills, Alberta

Junk

I purchased a RetractAway screen door about a year ago (15 Jul 2015) from Home Hardware. I spent a great deal of time viewing the video and struggling to install this screen door. I even removed a row of bricks to allow more room for installation. I finally gave up in frustration and disgust and put the door aside. Less than a year later I hired an experienced carpenter. He also spent a lot of time attempting installation without success. His comment was "it's a piece of junk". I took my receipt and the door back to Home Hardware. They tried to contact RetractAway on my behalf for some kind of compensation. Home Hardware informed me there was no recourse as the company went out of business. I really can't afford this kind of loss. Please does anyone have suggestions to try to receive some compensation.
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Loss:
$180
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Summertown, Tennessee

RetractAway - Door Review from Summertown, Tennessee

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Bought 9 screen doors 8 years ago. I installed myself with some helpful willing phone calls they have performed better than ever expected. Recently the string broke on one door and customer service and web site has impressed me. This company is first class as is the product. Suggest you complainers look in a mirror to find the source of your problems!
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Reason of review:
Good customer service
1 comment
Guest

I agree with this comment. I have one 5' double door RetactAway system on a highly used patio door.

It has worked fine for OVER 10 years. The only concern that I've ever had is that my grandsons might accidentally walk through them. They have been bumped a couple of times where the bottom slide attachment came out.

I was able to gently reattach it. When I purchased my RetractAway, it work the best among other models.

Anonymous
map-marker Dallas, Texas

Screen door won't retrack. screen has no tension.

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heard a noise and the left door would not retrack, and the screen has no tension. I have call the company and left my phone no. they have not returned my call. they said they would return my call in a timely fashion. I ask if there was a spring in the part of the door. I also ask if there was anything I could do, because I could not fine anything about the a spring on the door. Just to order for a screen. It would be nice if they would return my call and give me some information.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Goleta, California

Unclear Instructions Review

Horrible instructions. Nothing marked on the pieces. Very confusing. The YouTube video was too fast and no help.
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Anonymous
map-marker Durango, Colorado

Retractaway Doors are Junk and the company will not help solve problems

I had a Retractaway screen door installed by a professional carpenter. It worked okay initially, but after several months of use, it started to stick and had to be used gently, but firmly. Eventually it literally fell apart. I removed the door and reinstalled it myself and it worked fine for about two weeks and then again fell into pieces. I emailed Retractaway numerous times asking for any help they might be able to offer and received no replies. They are sold through Home Depot. I recommend not buying this brand of screen door. I have totally removed mine and threw it away in the trash. It was a piece of junk that cost me about $350.00 with installation.
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8 comments
Guest

Our RetractAway screen door was also installed by a professional. From the beginning, it would retract on its own at various times, allowing flying insects full access to our house.

There is no mention of a tension adjustment mechanism in the owner's manual. We're now looking at having to remove and replace the unit with something that actually works properly.

Guest

I'm gonna have to disagree a little. I mean we have our retractaway double door unit and have had it for 4 years and it's working as good as new.

Granted it goes out to our deck and we don't use it all that often as a door. Its mainly used as a screen to open our French doors and let fresh air come in the room. But it's solid, works fine and no issues . The only thing I've replaced almost annually are the rubber door gaskets that get dry rotted from the sun and winter cold each year.

It's a maintenance item, big deal.

Otherwise nothing. No issues.

Guest

I have to agree. These doors are absolutely horrendously bad.

They are a pain to install, with instructions that are poor at best, containing illustrations which are nearly impossible to figure out in some cases.

Then the sodding things don't work right once you finally do get them installed. One of my kits was missing a set of screws needed to attach the door to the frame, and they are not in their office on weekends-- just when most people are attempting home improvement projects and running into these problems.

Good luck "setting" the SlideControl feature. Those little string anchors absolutely *will not* settle into their holders the way the instructions describe, no matter what you do.

I had to tilt the screen door askew to get them to lock in place.

The materials these doors are made from are so cheap and low-grade that there's noticeable bowing-out in the middle of all the vertical parts.

In short, save yourself some money and never, ever buy these. They are complete garbage and they should be taken off the market completely, forever.

Guest

I am part way through an installation at our cottage 150 km from the dealer, and so far I am not amused. While some of the difficulties may be attributable to my modest skill level, this kit has TWO DEFECTS that quality control ought to have spotted and corrected before any of these doors were put up for sale:

1. The photos in the instructions are fuzzy and grainy and thus fairly useless; line drawings ought to have been provided.

2. Nowhere in the instructions are we told that the door frame (sill, jambs and lintel) must be on the same vertical plane, otherwise the kit cannot be installed. Most doors today have an aluminum or wooden sill that slopes outward beyond the outer wall and the rest of the doorframe in order to drain away water and dirt; thus the installer must either cut back the sill or build up the other three parts. Or he could return the Retractaway door and buy a swing screen door. This warning ought to have been printed in red letters on the outside of the box.

I will continue, but I will not yet discard my old swing screen door.

Guest

Had these installed and they were a JOKE! Bunching up when opened, screening pulling off the track. It made me think why the heck is this even on the market.

Then we found a video, buried on the website, that talks about how to tighten the spring on the roller. About 6-8 turns later this baby works like a charm!!! You ate able to tighten them up to 12 turns, but at 8 turns they're pretty tight and provide enough tension for the screens to retract properly. I believe straight outta the box they're set at a useless zero for tension.

Forget their manual it is useless,ugh! Their how to videos are golden.

Now, they work great, though it has only been a few days.

I hope this helps! It did for us as we were about to shove these things back up Hone Depot's register!!

Good Luck!

Guest
reply icon Replying to comment of Guest-572250

So, where did you find the video? I have searched with no luck.

Thanks

Guest

Had these installed and they were a JOKE! Bunching up when opened, screening pulling off the track. It made me think why the heck is this even on the market.

Then we found a video, buried on the website, that talks about how to tighten the spring on the roller. About 6-8 turns later this baby works like a charm!!! You ate able to tighten them up to 12 turns, but at 8 turns they're pretty tight and provide enough tension for the screens to retract properly. I believe straight outta the box they're set at a useless zero for tension.

Forget their manual it is useless,ugh! Their how to videos are golden.

Now, they work great, though it has only been a few days.

I hope this helps! It did for us as we were about to shove these things back up Hone Depot's register!!

Good Luck!

Guest

Had a competelydifferent experience. I have atotal of five in myhouse and all work awesome.

The gal at retractaway told me to just use a little furniture polish when things start to bind up. She explained that screen doors are not immune to houses shifting andsettling.

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