Gregory E Bwi

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Verified Reviewer

They stole over $12,000 dollars of my friend's retirement money.

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My friend has ALS ("Lou Gehrig's disease") and had to quit her job with her third-to-last employer, HCA Healthcare (two locations, specifically, Frisbie Memorial Hospital in Rochester, NH [from where she was fired in a disagreement about medical leave--the Federal judge came up with a split decision on the two issues in the case}, and then Portsmouth Regional in Portsmouth, NH), who transferred her (more than) $12,000 to RCH in January 2023. Within two months, her account balance was down to zero.

On an account statement received January 2024 (the first such detailed statement she ever received), it states that she'd withdrawn a total of $122.27 and, along with their ridiculous (scam) fees. this closed her account. I BELIEVE SOMEONE AT RCH MOVED A DECIMAL POINT TWO SPACES TO THE LEFT, REDUCING THE VALUE OF HER ACCOUNT FROM $12,227-something TO $122.27. Maybe the company sent her a check for that amount.

Because of having to deal with her ALS (she broke her left hip in late November, 2022), "things fell through the cracks." And, more bizarre, oddly enough, throughout 2003, my friend continued to receive quarterly statements from HCA Healthcare, indicating her account value was going up, and over $12,000. I will be contacting the Labor Dept. and BBB (at least) about this.

My friend was intending to use the money to purchase a wheelchair ramp ($11,000+). At least that amount will lower the tax liability on her 2023 Federal income tax as a medical expenses deduction.

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Loss:
$12227
Cons:
  • Fraudulent practices

Preferred solution: Full refund

User's recommendation: Make sure, if you work for HCA Healthcare (or any employer who you don't meet eye-to-eye with), and you acrue retirement benefits, and leave, you be sure to rollover your benefits to a reliable investment firm ASAP. RCH is obviously a retirement scam for some, and, it seems that they have multiple levels (not taking phone call. charging excessive and questionable fees, MOVING DECIMAL POINTS, etc.) of justifying their unscrupulous actions.

1 comment
Guest

HCA did not transfer a balance of $12,000 to RCH because that amount of money is not eligible to be transferred without her permission. It is over the $5000 max automatic rollover limit set by the DOL. If she was getting quarterly statements from HCA throughout 2023, then that means her $12,000 balance was still at HCA.

Ulysses Mmv

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Verified Reviewer

Transferred my IRA directly to my TSP very efficiently.

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I just paid the $130 to have the Fidelity rep sell my 4 stocks on the spot; worth it to me. No other charge. Was most impressed with Salwa in Charlotte, she had us with exactly the right Fidelity rep in 3 minutes and had every step ready to roll.

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User's recommendation: Yes for non-trivial funds transfer.

Dallas M Bdd

Mutual Fund showing 18% they are showing 9% gain.

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On talks of China based companies being delisted, they cut the actual percentage of those companies in talks of being delisted. The mutual fund shows 18% gain, but they are showing 9% gain.

This is fraudulent, and my retirement company has a conversation with them on why this is.

Yahoo Finance, TD Waterhouse, and Alight Financial showing 9%, while WeBull and PROFUND (site- the actual mutual fund) showing 18%.

This makes no sense, and there is NOTHING in the news about anything being delisted. This smells like fraud.

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Loss:
$4000

Preferred solution: Deliver product or service ordered

User's recommendation: WATCH YOUR MONEY DAILY.

Tricia M Woj
map-marker North Attleborough Town, Massachusetts

Failure to notify and excessive fees

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Retirement Clearinghouse received funds for me from a retirement settlement involving a former employer. The company didn't notify me about the settlement or that it had my account.

I was made aware of it when I received a communication that it was raising its fees.

By that time, the company had drained the account with its excessive fees. Others who have had similar experiences can file a complaint with the Department of Labor's Employee Benefits Security Administration https://www.dol.gov/agencies/ebsa/about-ebsa/ask-a-question/ask-ebsa

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Loss:
$53
Cons:
  • Thieves

Preferred solution: Full refund

Anonymous
map-marker San Diego, California

FEES FOR NOTHING

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Somehow my old employer screwed up rolling over an IRA, and I guess about $50 were left over. This was transferred to RCH who proceeded to charge a $3 fee a month.

Withdrawing would cost $30.

Free money for RCH I guess. What a scam.

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User's recommendation: You don't have a choice.

Anonymous
map-marker Houston, Texas

Fees charges

I got a letter telling me I this company received $63 from a former employer. They charged me a $2.50 monthly fee and a $30 distribution fee to give me my money (more than half of the money).

I guess it was worth the phone call but I had no choice. The former employer did not even attempt to let me know there was money there and send it to me.

This is legitimate but it is absurd to pay these fees to get your money. They "invested" it in some *** Government fund.No

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User's recommendation: Nothing you can do but get your money out ASAP.

1 comment
Guest

I don't know how they got my information... I don't know or trust this

David F Pvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thank you American Furniture Rental for taking the time to rollover my 401k to a scam company.

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From January 1, 2019 to Dec. 31st my balance from a 401k rollover dropped from $416.74 to $388.96. All from excessive fees.

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Loss:
$40

Preferred solution: Full refund

Gaynell Ybw

This is a crime

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I just found out they had a 240 dollar acct that they got from my old employer. Its down to 147.

They charge 30 to get my money.

Money i never gave them. They are robbers in my opinion.

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Loss:
$240
Cons:
  • Thieves
Reason of review:
Not an IRA , no money gained by customer

Preferred solution: Full refund

1 comment
Guest

Agreed

Anonymous
map-marker Waynesboro, Virginia

INCOPMETENCE

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I called the clearing house to closeout my 401k due to health issues. They put in the wrong account number and wrong telephone number. Now in order to get my funds from HCA needed for surgery I have to get an affidavit signed/notarized and sent in and wait for them to cut a check and mail it to me.

This is really *** service!

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Anonymous
map-marker Saint Paul, Minnesota

Scam firm

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where did they come from, seems everyone has the same amount of money!!!!!!!!!!!!!

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Anonymous
map-marker Charlotte, North Carolina

Thiefs

I got a notice about a small 401k balance "Welcome to RCH Shareholder Services". .

.balance has been rolled over to an IRA with RCH in your name." Who the *** are you, I wanted to know. They also stated monthly account fees would be $2.50, increasing by .50 after a year and there would be a $30.00 to receive distribution of funds. I never asked for or wanted any kind of rollover and I certainly never agreed to incur any fees for doing so. Then they offer only one option online, no withdrawal option, but only an option to consolidate my retirement accoutns.

Tried to use this option to send the money to my other accounts, but the trick is you name the other accounts and RCH means to take your accounts from there and to RCH. It's a bad thing!!!!!!!!!!!

View full review
Loss:
$500
Reason of review:
Lost about 75 of value of 401K balance and 2 hours of my time spent sorting it all out. I am billed at $200+ an hour.

Preferred solution: Full refund

1 comment
Guest

Same as all others....left my firm and thought I had removed all my funds from a 401k plan. It turned out small balance was left.

Rather than contact me they turned funds over to these thieves. Never received a notification that the account existed and never received quarterly statements. Lost 1/4 of value in fees and they want a 50 fee to close the account.

Total rip off. Reporting to attorney general.

Anonymous

Money rolled over

I had a notice that the balance of 45.11 was rolled over to an IRA with Retirement Clearinghouse (RCH) on Feb. 15, 2017 granted it is not much money but it is mine.

I called and it is now 36 dollars on March 9th 2017 and a few cents the opinions given, I can close the account today by giving them 50% of the money. This is a SCAM company why would HCA do this just leave it where it was I did not request or give my permission to move anything or this company to get my personal information at all.

This is so wrong of companies to work from within. Now in this review I must enter 100 words to it to be submitted

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Reason of review:
Problems with payment
Anonymous
map-marker Newton, Iowa

IRA fraud

Same as the other complaint. Funds from a class action law suit were rolled to Retirement Clearinghouse.

It's a fraud and designed to steal money. This is an IRA and it's lost 10% every year TO MANAGEMENT FEES. I called to withdraw and was told there is a $50 dollar fee. You cannot reach them via the contact page on their website which I belive is intentional, they don't want a paper trail.

The only reason they have the funds is because of fraudulent practices. I have contacted the better bussiness bureau and Attorney Generals in two states. How do people like their CEO J.

Spencer Williams sleep.

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5 comments
Guest

They also don't answer their phones.....

Guest

Here is how

Guest

I agree they did the same to me I just filed a complaint with BBB. I am considering talking to a lawyer about this issue.

I have never received any correspondence from this company and they had my IRA for two years.. Increased fees..

etc.. They are thieves and taking advantage of hard working people.

Guest
reply icon Replying to comment of Guest-881360

They just did this to me as well I am pissed

Guest

Don't bother with the BBB. They are a scam too.

I had a paper trail with the Charlotte NC BBB, as did about a dozen other people and somehow it has been down for the past two weeks. The BBB is/was a waste of time. Read this to learn more about the BBB.

http://bbbscam.net/

http://www.ripoffreport.com/r/Better-Business-Bureau-BBB-CBBB/Arlington-Select-StateProvince/Better-Business-Bureau-or-Buyer-Better-Beware-BBB-Nationwide-Alert-THE-FOX-GUARDIN-1343

RCH pays the BBB to make the complaints go away.

Yup, extortion, how else do companies like RCH continue to steal and not be stopped. Really just greed....

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Anonymous
map-marker Charlotte, North Carolina

Retirement Clearinghouse LLC Stole my Nortel 401k and charged me $50 to get my own $ back

Taking my Nortel 401k/Hewitt account hostage for days without my knowledge, loss of interest and demanding $50 service account fee to get my $ back

I check my retirement account every few days and I always do after a strong market day like Dec 18, 2014 only to notice my Nortel/Hewitt account xxxxxxxxxxxxxxxx1998 went from $7,641.57 on Monday Dec. 16th to zero December 18th.

After going into a little bit of a panic, I figured the account might not be syncing correctly or some sort of log in glitch. I logged on my Hewitt account that has all of my current info and the bal. is $0. Called the customer service number and spoke to Paul.

I was told my plan ended and the funds were transferred to them. I asked that the funds be sent to me tobe rolled over. I had never heard of this company nor did I agree with how they became the manager of these funds. I was told it is a ACH transfer and no fund are available until Dec 26th, ten days after the transfer.

I asked to have my funds transferred to me immediately and they couldn't so no access to my $ at all. I asked for a check to be send as soon as they hot the account and they said ok, it is going to cost you $50. I questioned why it cost me $50 to get my own $. They gave me the story that this is an account set up fee.

I said I don't have an account with you and don't want one, I want my $. The said sure, we will send you a check - $50. I asked them to remove the account fee, it was bad enough that they took my funds without my knowledge for ten days but even worse and charging me for them. The fund this was in made over 26.8% this year so I lost the market 250 point down run this week and need to pay $50 for the privilege.

They refused to waive the fee and as of right now I have no access to my funds through Hewitt or Retirement Clearinghouse, LLC.

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Loss:
$250
2 comments
Guest

Me too! The amount shrunk upon transfer for some kind of fee, and then shrunk again when I tried to take the money out.

It is a total ripoff!!!!!!!!!!!!!!!!!!! I too am concerned about the personal information of mine this unscrupulous company has.

Guest

Very similar situation on my end. My account was transferred to RCH, without my approval.

They charged 5 dollars a month, and now want 50 dollars to release the funds to my current employers account. Retirement Clearning House at through more than 70% of this small account's value.

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