Meridithe C

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Verified Reviewer
| map-marker Tucumcari, New Mexico

Totally non responsive

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I have a little money in my Retail me not account and need to transfer the funds to my paypal account at a different email address. The system will not allow me to change the address.

The 512 phone number is useless, ext's are non existant. They either disconnect, are invalid or a message stating " no one is available to take your call." I won't use them again.

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User's recommendation: stay clear, terrible service, no way to reach customer service

Francesco R

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Verified Reviewer
| map-marker Miami Beach, Florida

Why did you block my account?

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RetailMeNot - Why did you block my account?
Original review updated Nov 10, 2024

Macy's, CVS and many others - why? You also removed all cash back I had in my account?

You deny me but give no reason - really? Suspicious activity - what the heck does that mean? Is this how you garner customers? One pissed off long-time customer, Francesco.

Cash Back Cannot be Activated.

Your account has been identified for activity that may not follow the requirements set forth in our Cash Back Rewards Promotion Terms and/or our Terms of Use, specific to suspicious activity.

My account is still blocked and they will not respond. Unbelievable!!!

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User's recommendation: This company is not to be trusted

LMiller M

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Verified Reviewer

They sent my rewards to nonexistent paypal

I saved up my rewards and now they've sent them to a nonexistent PayPal address. $173.

How can I contact them and retrieve the money that I'm sure they received kickbacks for? I've tried every phone number listed on the search results, but the contact information provided is HELP.RETAILMENOT.COM - nowhere to be found!

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Loss:
$173
Pros:
  • I would like to think this was just a huge mistake
  • Are great at finding deals
Cons:
  • Impossible to reach them

Preferred solution: $173. The “rewards” I earned.

User's recommendation: Be careful what you do in this app

Wm M Hlm

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Verified Reviewer

Unable to contact customer service

Original review updated Aug 27, 2024

Unable to contact customer service online - Your browser [Safari] is not supported. I called their customer service phone number.

This proved to be frustrating, as they have insulated themselves from such contact.

My issue is uncomplicated; it's just a question regarding their Cash Back program. Why make it hard?

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Pros:
  • Easy to use
  • Good discounts
Cons:
  • Calling customer service is useless
  • Non-support of the safari browser

Preferred solution: An explanation of policy re. their Cash Back program.

User's recommendation: Use Capital One or Coupon Cabin

Anonymous
map-marker Minneapolis, Minnesota

Pissed off

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I have tried repeatedly to get my 44.76 in rewards I am due but my signin is not working so when I ask to change my password they send an email supposedly to get instructions emailed to you on how to change your password. After 25 or 30 times doing this, I have not been able to do that and so they are somehow able to keep my 44.76.

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User's recommendation: Rakuten and Mr Rebates are so much better

kate c Blm

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Verified Reviewer

Not an honorable company

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Not an honorable company. You have to wait 45 or more days before you get your cashback.

If you wait the 45 days before you contact them, I hope you kept ALL emails from the company to want to get cashback from.

You have to keep all the emails until you get your cashback. That can be 45 days or more. If you have to write in for your refund, you have to attach the confirmation email from the company you did business with, even if you use *their* confirmation email which has all the same information. If you send them their email you still have to send the confirmations.

Their site acknowledges that you made a purchase through one of their sponsored merchants, but you still have to fight for the cashback.

I have had problems with a few different purchases, written in with proofs and they promised that they would manually add my cashback. I trusted them to keep their word and got rid of all the backup. Only to find out later, no added cashback. I have lost probably less than $10 cashback, but I can use that.

Please!!

Do not trust them. I cannot speak for other cashback companies, but I know that this one in not honorable.

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Preferred solution: Let the company propose a solution

User's recommendation: STAY AWAY!!

Anonymous
map-marker Shingle Springs, California

Added to Chrome Browser by Accident

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RetailMeNot was added to my Chrome Browser by accident. I did not sign up for it.

Hence, no login. No password. WHAT A NIGHTMARE. I WANT THIS THING TAKEN OFF MY DESKTOP.

I HAVE NORTON SECURITY. I NEED THE DOMAIN ADDRESS SO NORTON CAN BLOCK THIS FROM INTERFERING WITH MY DESKTOP.

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User's recommendation: DO NOT USE THIS. A BIG MISTAKE.

John P Xir

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Verified Reviewer
| map-marker Rancho Cucamonga, California

Disappointed with day ads are deliveted

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Ever since the US postal service stop putting my ads in my mailbox on Tuesdays You guys took over and my ads come Wednesday afternoon several hours after the ads started. These ads are printed a week in advance why can't you deliver them on Tuesday so we all get a head start on the ads when it starts On Wednesday morning Any more and I just throw All the ads into my trash can By the time I get the ads It's already passed And stores run out of the top selling special

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Preferred solution: Deliver product or service ordered

User's recommendation: Real easy deliver the ads on Tuesday the day before the ads start

ttttt w

Walking across lawns right by bedroom windows

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In Lincoln Park Mi 48146 there is an ordinance that all delivery's including mail and your paper you are to use the sidewalks. Your delivery people walk right across our lawns right by our house and not only myself but other neighbors feel uncomfortable your employees being so close to our bedroom windows. USE THE SIDEWALKS.

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Preferred solution: stay off my lawn

User's recommendation: disrespectful don't use.

Anonymous
map-marker Rancho Cucamonga, California

Ads come a day late

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The ads should come A-day before they start so people can review the ads and then plan a strategy to go out and shop. When the adds come the day of the ads everything's gone all the special deals are gone

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User's recommendation: Get your ads A-day ahead of time

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