New Reviewer

Bad experince

I want to cancell i want them to stop charging my bank every month i didnt even know they were charging me for almost a can i contact them i dont even have there number and my account not workin i want this to resolved a soon as posible.
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#1350541 Review #1350541 is a subjective opinion of poster.

Resume now has been been taking money off of my debt card for the last (4) months in the amount of $39.80 and i am demanding the company to repay back to my account all monies that has been taken from

my wife went to this web site in search of just how to write a resume. and was told that the service was (free) and after requesting a free sample resume at the end of the session it ask for a credit card number. code, expiration date, in order to process the resume, and that it will be no charge off the card. and have all of my bank statements to prove it that the company is still getting monies off of my account, and I am asking resume now to please return to my debt card every penny that you have taken from me.
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#855762 Review #855762 is a subjective opinion of poster.
Sweetwater, Tennessee
Reason of review
Problems with payment

Cheated my bank account

i paid them for their service ,of 1.45 for using their template to set up a resume.on april 6. 2016 then they removed 50.00 from the acount on april 21.2016 i call in on the 30 to find out what was going on as the bank suggested i should done i receive an email may 2 .2016 stating they are not refunding 38.70.WHAT A RIP OFF.WHAT KIND OF COMPANY IS THIS HOW COME THEY DIDNT SEND ME AN ALERT EMAIL OR A NOFIFICATION TO ME STATING THAT IF I DIDNT COMPLY WITH WHAT THEY WANTED I WILL GET CHARGE INSTEAD THEY PROCEEDED TO BECOME MORE AGGRESSIVE ANENTER THE ACCESSABLE ACCOUNT AND HELP THEMSELVES TO A MONEY AMOUNT.,NOW I HAVE TO PAY THE BANK THIS MONEY BACK FOR NOTHING ,BECAUSE IT WAS STOLEN FROM ME
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1 comment

Greetings Anonymous,

We are very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.

The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.

We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service.

We take all feedback in a serious manner. This while be forwarded to our Marketing Team.

You can contact us directly at customerservice@***.com if you need assistance on any concern you may have regarding your account. Looking forward to helping you achieve a timely resolution.

Best Regards

Anna Resume Check

#840695 Review #840695 is a subjective opinion of poster.
Toronto, Ontario
  • How they do their business
Reason of review
Poor customer service
Preferred solution
Full refund

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