Anonymous

Keep charging me after they closed location

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They closed location and didnt bother to notify me and then still keep charging me after icalled
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Reason of review:
Poor customer service
Resolved
Dane Yew
map-marker Rockwall, Texas

Resolved: Horrible Treatment of Military Service Members

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I am an Air Force active duty spouse. Before singing my contract with this gym I was assured that if/when my husband received military orders I would be able to get out of my contract and cancel my membership with no penalty. Fast forward several months, my husband receives orders and we leave the city. I call to cancel my contract and am slapped with a cancellation bill of over $200. After talking to four people with billing, who all refused to help me, I am told by collections that in the fine print of my contract, they have no exceptions for cancellation even for military orders and that I should have read my contract better. If you are a military service member/spouse, do NOT join this gym. They are not military friendly.
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Loss:
$215
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Keller, Texas

Short Review on April&nbs-04:00;19,&nbs-04:00;2016

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Its take 2 months for cancel and you still pay for the omnthly payment. Thats suck
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Reason of review:
Problems with payment
Rithik Lhb

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Verified Reviewer
| map-marker Rowlett, Texas

Results Fitness for Women scam

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Is there a way to give less than 1 star? Absolute HORRID ordeal with this gym. I go to the one in Sachse. It's worse than trying to get out of a timeshare meeting! I had a complimentary personal fitness evaluation which I did and then the trainer told me that she thought I would benefit from personal training. I felt pressured to accept. She showed me a plan for 9 personal training sessions for $311/month. I figured I'd try a month of it and see if I liked it. I specifically asked her if I could cancel at anytime as I knew I didn't want to pay $311/month for any length of time! She said Yes. I went to 2 of the training sessions and decided that it wasn't for me. I wanted to work out on my own and just enjoy being at the gym. I also have medical issues that came into play. I told the manager that I would like to cancel the personal training from here on out. I said that they could keep the $300 from this month even though I wasn't going to use the sessions. I should have known right then and there that it was going to get ugly. The manager kept asking me why and told me I'd have to talk to Stacy on Tuesday morning. I was a little flabbergasted at why she was making such a big deal about it as I was still planning to pay as a regular member of their gym. Fast forward to Tuesday, I go in when I was supposed to meet Stacy and she's not even there. She calls me an hour later and says that she can't cancel my training membership. She also says that she did NOT tell me that I could cancel at any time. I can see that I am NOT the ONLY one on here that has been screwed over. I think we can all see the truth just by looking at the other reviews on yelp! Long story short, we talked back and forth and didn't resolve anything. STAY AWAY!!
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Loss:
$3421
Pros:
  • That it was women only
Reason of review:
Not as described/ advertised

Preferred solution: Cancel my membership

1 comment
Guest

Personal training for the trainer and gym is all about money, not need.

Many gyms sell training like a used car luring the customer in with a "free" evaluation. The word "free" is the first and biggest alarm bell.

It is a foot in the door to sell you something.

Personal training is over used today. Most can learn on their own and should learn on their own. Take some classes, read, observe, ask questions but think twice when signing a contract.

On any contract read the fine print and be leery of a lot of fine print. And ask what are the penalties for canceling or opting out of the contract early.

Don't ask can I stop or quit when ever but ask detailed questions like what are the penalties for dropping the contract and see how they react and if it matches what is in writing.

I'd still pursue getting the money back for services not rendered. Escalate slowly from the site supervisor, manager all the way to corporate. Get names, note times and dates.

I'd also find a lawyer who gives a free consult(I know-free) or low cost consult.

Wouldn't it be better to pay something like 50-100 dollars to get several hundred back and learn something about contracts. Also note complaints to the local better business bureau.

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