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I WOULD NOT BUY EVEN A GODAMNED TOOTHPICK FROM YOU...WE HAVE SIGNED PETITIONS BANNING SALES OF FEATHERS TAKEN FROM LIVE DUCKS...WE HAVE CONTACTED MANY CONSUMER GROUPS IN THIS MATTER! YOU STINK! ANY COMPANY THAT TORTURES A HELPLESS ANIMAL IN HIS MATTER DOES NOT DESERVE OUR BUSINESS...WE HAVE MANY FRIENDS LOOKING TO BUY NEW FURNITURE AND WE HAVE SPREAD THE WORD AROUND!~BAD BAd bad bad bad bad bad bad bad cruel cruel cruel cruel unkind unkind...
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1.0
I didn't like
  • Cruelty to animals
#1007483
I Ordered a dog bed. Unwrapped it from plastic bag inside box. Put dog bed in my bedroom. Next day my Great Dane puppy came screaming from the bedroom room with a sewing straight pin lodged in his mouth. I went back into bedroom and removed pillow from dog bed where he was playing. I found three loose sewing pins under the pillow. Luckily I was home when it happened so I could get the dog to the vet. Not cool RH! I wrote a letter to Restoration...
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tiffanylg

tiffanylg Update...I ended up stepping on a fourth pin myself!

I was excited to finally find bedding and some other items for my baby's nursery. I had my shower and one of my friends tried shipping a gift but it failed to arrive because of some issues. She then cancelled it and bought me a gift card that was going to arrive BY December 25th. It is now December 30th and after multiple calls to customer service we are not getting anywhere! They wont send an electronic version and their only solution is...
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Restoration Hardware Shipping Service Review

#993108
2.2
Awful experience- Missing items from order Multiple items shipped damaged Still waiting on some items. Quality not what the pictures look like. Very disappointed
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Crib Bumper Review

#860249
Terrible costumer service. I bought a crib bumper and 5 months later it hasn't held its shape at all and folds over. Waste of money and no one cares.
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Restoration Hardware Metal Madeleine Chair Review

#790016
We But a metal chairs and we love them.
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furniture Review

#593270
Can't take gray anymore!!!!! Please give us some color to the depressing look alike rooms. I'm begging!
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Purchased $4,000 leather sofa. Upon delivery found that legs had different color finishes, two dents with stretched leather on back, what appears to be oil spots on seat cushion, and visible scuff marks in several locations. Upon contacting customer service told could not replace because sofa type discontinued ( no prior notice of this), and best they could do is sell us new legs at $15.00 each. No price adjustment despite being unable to...
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1.9
Product
#975449
While the design elements are excellent, I cannot say that the quality is up to snuff. I ordered a duvet cover and didn't realize (before I could have returned it) that it was a 'off' size. I learned this when I went on the search for a duvet insert. Be advised: if you have a deep king mattress the king sized duvet covers are not large enough to provide sufficient cover of the mattress, meaning it will hang well above the mattress and bed skirt....
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Product
#970397
Spent a lot of money with RH over the years including a large order recently. One item (bed spread) fell apart at the seams (literally) within a short period of time. In looking more closely at the stitching, it is clear that this was a poorly made, though expensive, product. We discussed this with a sales clerk at the store who agreed that the product was defective and sent us to call customer service. Customer service was unhelpful, refused to...
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1.8
I liked
  • In-store staff
I didn't like
  • Quality
  • Refund and replace policy
  • Product workmanship
#966767
Their designer at Houston Gallery lied to us that we should place the order right away when we just first visited the shop. The reason is in case they discontinued the item we want. It is not something cheap. It cost us $16,000. The designer told us not to worry because we can go back to change whatever we want in 90 days, even cancel the order if we wish, and nothing would be charged before they are ready to deliver the item. (Whatever she said...
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1.5
I liked
  • Design is beautiful
I didn't like
  • Dishonest designer
  • Promise to call back but never happen
  • Did not seem to care
#941471
The bed squeaks loudly whenever you roll over. It looks like there are notches for slats that would stabilize the bed but no slats were installed. We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than vertically (as on our bed). Obviously this was incorrect and would not work on our bed. Also, the center wooden pole which fits into slots at the headboard and the foot of the bed...
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2.6
I liked
  • Furniture and bed linens
  • Beautiful design
I didn't like
  • Quality
  • Did not seem to care
#907086
My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowledgeable. We were able to select the furniture and fixtures to completely revamp 3 rooms in our home without the normal anxiety attendant with remodeling. RH had it all in one location, so we didn't have to make the traditional trek to to a dozen different decorating locations, nor did we have to visit more than twice. The wide...
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5.0
I liked
  • Extremely happy with products and staff
#903677

Contact Restoration Hardware

Headquarters Address:
Restoration Hardware
Attn: Customer Service 2900 North MacArthur Drive - Suite 100
Tracy, CA 95376
Phone:
(800) 910-9836
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Companies similar to Restoration Hardware

We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make any changes. We then decided to stick with the original order. While we received our dinning table, we found out dinning chairs were not shipped together and they were actually...
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1.3
I liked
  • Beautiful design
I didn't like
  • Did not seem to care
  • Telephone customer service
  • Delivery service
#895375