Resolved
Janet S Ory

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Resolved: Pool access/lounger access

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Why can't I lounge in a lounger by your pool and take in some sunshine on a beautiful Sunday afternoon? I'm on vacation, by the way.

You have one pool open, with screaming kids and all available loungers taken. Meanwhile, there are at least 200 loungers by pools that are closed off. This is the worst! Some of your other guests are also extremely unhappy.

We are paying good money to stay at your facilities, but you won't let us have access to them.

I want a response as to why this is going on. Your company states this property is the pinnacle of luxury on the Las Vegas strip, but I beg to differ.

View full review
Loss:
$185
Pros:
  • Full size toiletries shampoo conditioner body wash are provided
Cons:
  • Managers on duty could care less
  • No one cares about the customers
  • Pool loungers are everywhere but roped off and not accessible

Preferred solution: Price reduction

User's recommendation: Stay somewhere else

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article