ResortPass
ResortPass Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ResortPass has 2.3 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend ResortPass to a friend or colleague.
- Rating Distribution
Pros: No pots.
Cons: All con, Cannot get anyone via customer service, Dirty and unsanitary.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ResortPass has 2.3 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend ResortPass to a friend or colleague.
- Rating Distribution
Pros: No pots.
Cons: All con, Cannot get anyone via customer service, Dirty and unsanitary.Recent recommendations regarding this business are as follows: "Please visit the locations prior to booking through resortpass.com", "Do not book a day pass for the Hyatt in Monterey California. It is not worth any price and a waste of your time.", "Do not recommend", "Watch out if the weather suddenly changes", "Check date".
Most users ask ResortPass for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hilton Head Island, South CarolinaRefund- Hotel amenities were closed -pool dirty with leaves everywhere
- No customer service
Preferred solution: Full refund
User's recommendation: Please visit the locations prior to booking through resortpass.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Monterey, CaliforniaRefund
We booked a day pass at this particular resort and when arriving we found both pools to be insanitary and not taken care of. I asked the front desk for a refund and they told me Id have to contact the 3rd party I booked through.
We didnt end up using the day pass I paid for and Id like a refund. Next time I will physically check the place out before booking the day of. We were just wanting a last minute thing to do to relax somewhere since the spa we were hoping to go to on vacation was closed.
Id really like to be considered for a refund for the 2 passes I purchased since we did not use them. Pictures to prove of the pool area and lack of care are attached.
- Dirty and unsanitary
Preferred solution: Full refund
User's recommendation: Do not book a day pass for the Hyatt in Monterey California. It is not worth any price and a waste of your time.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bastrop, TexasCancelled pass no refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Isla Mujeres, Quintana RooUnable to enter resort i paid for
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I can't get anyone to get back to me
Company fixed the issue and I have been provided with product replacement. They moved booking to my preferred date.
- Cannot get anyone via customer service
Preferred solution: Move booking to another date
User's recommendation: Watch out if the weather suddenly changes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Napa, CaliforniaYou cancelled my booking
Preferred solution: Getting back the igloo and a phone xall
Missing funds
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized credit card charges
Preferred solution: Full refund
Resolved: Issue with cancelling
Company fixed the issue and I have been provided with full refund.
Preferred solution: Full refund
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerII have a credit of $87! Can't make it at this time! I need a refundñ
Preferred solution: Full refund
Refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWrong date
Preferred solution: Get in today
User's recommendation: Check date
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Ramon, CaliforniaCan not receive any help! No customer I’d for my reservations!!!!!!
- No pots
- All con
Preferred solution: Full refund
User's recommendation: Do not use this site!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Honolulu, HawaiiUrgent help
User's recommendation: Rent cabana at the facility
Confirmation
Emergency
User's recommendation: Don’t get a day pass at all
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