Resort Lifestyle Communities

This Retirement Community is poorly managed. The managers are lazy and treat employees awful.

They don't train employees but expect them to provide great service. Employee turnover is very high, nobody likes to get harassed by their bosses for 12.00 dollars an hour. The food is not even close to whats advertised, and the Chef runs off every Dining Room supervisor thats hired because he wants to promote his sister to that position.

The food is bad bec ause of people stealing large amounts of food to take to their homes to cook and eat. Don't

It cost me over $12,000.00 to move and move into one of their, supposed, Over 65-Active Independent Facilities.

It was, while not claiming to be so, an Assisted Living Center...a goodly number of the residents, in walkers, wheelchairs, scooters, etc. Many unable to leave their room, all their meals brought to them.

Many also needing and having aides.

I had a real jerk in the unit next to me blasting his, so called, music...all freaking day.

Management taking no real action against him.

I lasted 2-1/2 months and could not wait to get out! I demanded a month's rent refund and was ignored

It is very poorly managed, The managers are either incompetent, or have their hands tied by the Corporation. They seldom resolve any issues, most complaints get very little effort to find a solution to the problem. There is mold everywhere.

My Apartment has mold, I think the problem existed before I rented this unit. It has gotten worse every day.

The Drain to the AC unit was clogged up. That caused the humidity to be 80%. Manager seen the mold and had maintenance contact AC repair company. I asked what was being done about the Mold , was told Management was aware of the problem.

I finally give up waiting for action, no other past issues were ever dealt with, so I called a Service Company who does mold removal. I was told I had mold and mildew , they would get an estimate out to me as soon as they could.

If you look on the website, freshly prepared, appetizing, cruise ship quality food is advertised. What is served is anything but.

Head chef will hear nothing negative however when he was away for a week the quality of meals went WAY up.

RLC does NOT deliver on their promise of fine dining unless tuna melts, baked beans and flavorless squash counts. Management and corporate have had no reply and have not attempted to rectify.

People are allowed to move into a Retirement community with a care giver. They belong in an assisted living facility.

Daniel Pointe (and I assume all RLCs) have a unique carpet renewal strategy. No matter how many years an apartment has been rented,, if you move out and leave a stain on the rug, you get to buy them a new rug all retail cost

Corporations all carry a reserve for replacement in their business accounting and deduct it as a business expense.

Apartment rugs are expected to last 5 years.

My apartment was used almost 4 years, but I bought them a new carpet at an upscale pice.Since the carpet had been used 4 of the expected 5 years, I should have only paid 20%. Move to Daniel Pointe get very high fees with high school cafeteria grade food.RIPOFF

Red Rock Pointe is the Las Vegas location of Resort Lifestyle Communities. The company business model offers over-priced, under-sized apartments along with dining services for one monthly fee.

The company leans heavily upon the "Executive Chef" and the "Freedom Dining Program" to entice prospective renters.

This is necessary because otherwise, nobody will pay $5k/mo for a 759 square foot apartment. The promise made to senior citizens and their children is this: We are operating a luxury cruise ship on the ground. All you do is have fun, while our staff takes care of the rest.

The reality:

The "Executive Chef" has ZERO culinary training. The food is inedible.

The soups are created using Las Vegas tap water (you don't want to drink it). The building has significant structural issues (plumbing leaks everywhere), the staff is fluid. Meaning, they won't be there long. The average employee has less than 2 months tenure.

The community has had 4 managers in 1 year.

4 sales directors in 1 year. 4 Chefs in 1 year. 19 concierges in the 14 months since they opened. 4 Lifestyle Directors in 14 months.

3 Maintenance Directors in 14 months.

Starting to get the picture?

The residents are treated with disrespect (translate: they get yelled at) if they provide honest feedback to the managers. Additionally, if they contact Dan Hebenstreit, the corporate Director of Field Operations, he simply has them evicted in the hopes of "limiting the negativity". In other words, if you complain, they will make you homeless.

Management regularly attempts to make senior residents who complain appear to be unreasonable to their children (who often pay the bill).

STEER CLEAR OF RED ROCK POINT!!! RLC will take your money and NOT deliver on their promises.