Resort Lifestyle Communities Reviews
Resort Lifestyle Communities Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Resort Lifestyle Communities has a 3.1 star rating from 11 reviews. Consumers are mostly neutral with mixed reports: strong location and some well-liked sites, but frequent issues with management, food quality, mold, and high turnover.
Key Takeaways for Future Customers
- Read Resort Lifestyle Communities reviews and tour the community before committing.
- Expect mid-tier pricing and check dining options if food quality matters.
- Meet managers and ask about staff turnover and membership terms.
Negative Feedback / Risk Areas
- Recurring customer complaints about management, poor customer service, mold, and low food quality.
- High staff turnover and inconsistent amenity delivery create service gaps.
Positive Feedback
Reviewers value location and some communities report caring staff and improvements under new management.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Resort Lifestyle Communities has a 3.1 star rating from 11 reviews. Consumers are mostly neutral with mixed reports: strong location and some well-liked sites, but frequent issues with management, food quality, mold, and high turnover.
Key Takeaways for Future Customers
- Read Resort Lifestyle Communities reviews and tour the community before committing.
- Expect mid-tier pricing and check dining options if food quality matters.
- Meet managers and ask about staff turnover and membership terms.
Negative Feedback / Risk Areas
- Recurring customer complaints about management, poor customer service, mold, and low food quality.
- High staff turnover and inconsistent amenity delivery create service gaps.
Positive Feedback
Reviewers value location and some communities report caring staff and improvements under new management.
Media from reviews
Lincoln, Nebraska
Resolved: Oak Park is the best independent senior living community in Katy, Texas
- - Oak Park is 100% occupied with a growing waitlist; staff are caring.
- - Management since Aug 2022; Lifestyle Director won the Ron Heron Award.
I didn't ask for anything, just posted some clarification.
Oak Park is currently the only senior living community in Katy, Texas, that is 100% occupied and has a growing waiting list.
The current management team is the longest-tenured leadership team Oak Park has had in years, and they have made significant improvements throughout the community.
The community also benefits from an exceptional Lifestyle Director who has been with Oak Park since it opened in 2007. She is widely regarded as one of the best Lifestyle Directors in the company and is deeply loved by the residents. She has been recognized with the prestigious Ron Heron Award, one of the company's highest honors, for her dedication and outstanding service.
The culinary program has also changed dramatically. Our current chef, the former owner of Brett's BBQ in Katy, is nationally recognized for his barbecue and recently earned one of the highest honors awarded at the Houston Livestock Show and Rodeo.
If food quality was ever a concern in the past, it certainly is not today.
Oak Park continues to invest in the well-being of its residents by introducing innovative programming, including Ageless Grace for dementia support. This program has been so successful that it has since been expanded to all RLC communities.
Most importantly, the people who work at Oak Park genuinely care about the residents. The staff is compassionate, attentive, and always willing to lend a helping hand or simply offer a comforting hug when someone needs it. That culture of kindness and connection is what truly makes Oak Park feel like home.
When researching any senior living community, I encourage you to look beyond a handful of online reviews.
Visit the community, speak with current residents and their families, read reviews across multiple platforms, and make an informed decision based on your own experience. As with any situation, there are often two sides to every story, and the best way to learn the truth is to see the community for yourself.
User's recommendation: Set up a tour for yourself. Meet the managers and team. Have a meal and see why they have a waiting list.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe last managers were TERRIBLE and stayed around about a year. the new ones look good in their first week..I expect to stay for what time i have left'
The last managers were almost invisible and were never happy to be approached.
I don't think any chef could please 150 diners every day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Positive Experience Living Here
- - Price is high but comparable to similar independent places.
- - Food is mostly pre-made; quality varies and diet options are limited.
Company fixed the issue and I have been provided with apology. Just accepted the issues and decided to live with it
Yes, the price is high but commensurate with other independent lifestyle places we viewed. The only negative is the food. It appears that most food is pre-prepared coming from some grocery supply house. I would approximate that if you evaluated the 60 entrees per month (2 per meal) that 1/3 are basically inedible (tasteless, cold, etc), a third is basically edible and the final third is generally a home run.
One other concern in food is that is you are on a specialty diet (gluten free, fat free, etc) you have very few choices. There is a nice salad bar and most of the time other things like egg salad or cut up fruit both canned and fresh.
One final note on food; both lunch and dinner have two soup selections and generally at least one is very good. The kitchen will also prepare to order, hamburgers or personal pizzas,
The facility is five years old and well maintained and our apartment is very comfortable (2 bdrm, 2 bath) and there are laundry facilities and a full kitchen in the apartment.
All and all better than most others we have seen or heard of.
User's recommendation: Mid upper tier of independent living facilities
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of personnel training
- - Notices must be written and signed, causing repeats.
- - Manager's poor management and people skills; many staff quit.
I turned in a notice to the concierge for Moving at end of March. I was told that they needed it in writing, so I put it on the rent check.
Well that person quit because of poor management and being blamed for things she wasn't trained to deal with. So, I didn't find a place to move, I had a vacation planned, when I returned the manager asked about my trip and commented on hearing a rumor I was moving. I told him I had told the concierge I was moving an asked her what I needed to do, He tells me my notice isn't a valid notification, because he didn't receive it in writing. Now I gave him a written notification, and he comes back the next day and says I need to redo the notification because I didn't sign it electronically, even after he told me what date he would accept and then brought the original notice for me to add that date.
Now for the 4th time telling and writing, he wants me to return to his office to do it on his computer. He denies my first notice to move because Concierge didn't know how I put in my moving notice now with him, I've had to go over the process 3 times.
This place is so poorly managed, it's amazing they keep the door open. Most employees quit within 2 to 3 months because of the manager's poor management and poor people skills.
- Location is great
- Management and corporate leadership
- Not all amenities listed are provided or have never worked
- Terrible management
Preferred solution: Apology
User's recommendation: Avoid living here, poor management, Food is below standards. You don't receive all the amenities you are promised, lots of times it's because of personnel turnover or amenity is out of service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Service
- - Management is poorly run and employees are harassed.
- - Training is lacking and turnover is high at $12/hour; food quality does not meet ads.
This Retirement Community is poorly managed. The managers are lazy and treat employees awful.
They don't train employees but expect them to provide great service. Employee turnover is very high, nobody likes to get harassed by their bosses for 12.00 dollars an hour. The food is not even close to whats advertised, and the Chef runs off every Dining Room supervisor thats hired because he wants to promote his sister to that position.
The food is bad bec ause of people stealing large amounts of food to take to their homes to cook and eat. Don't
- Location
- It could be great
- Maintenance is limited and sauna has never worked
- Management and corporate leadership
- Mold
Preferred solution: Apology
User's recommendation: Don't live here
Charlotte, North Carolina
They BIG TIME Misrepresent what they are!
- - Paid over $12,000 to move into a 65-Active facility that felt like assisted living; loud neighbor, no mgmt action, 2 months, rent refund ignored.
It cost me over $12,000.00 to move and move into one of their, supposed, Over 65-Active Independent Facilities.
It was, while not claiming to be so, an Assisted Living Center...a goodly number of the residents, in walkers, wheelchairs, scooters, etc. Many unable to leave their room, all their meals brought to them.
Many also needing and having aides.
I had a real jerk in the unit next to me blasting his, so called, music...all freaking day.
Management taking no real action against him.
I lasted 2-1/2 months and could not wait to get out! I demanded a month's rent refund and was ignored
User's recommendation: Do you homework...live in one for at least a week before you decide...especially their facility at Daniel Point
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Service
- - A/C drain clogged; humidity and mold.
- - Sick 2 months with headaches, itchy eyes, blurry vision.
- - Management offered AC repair; mold not addressed.
I've had a few minor problems living here, There has been little done to resolve them. Now I have a big Problem, My A.C.
drain was stopped up. That made my apartment have 80% humidity, Which caused mold. This apartment, from what information I received from the AC repairman has had this problem for a good amount of time, for Conditions to get this bad. That means it wasn't inspected prior to renting, I've been here going on 6 months, Been sick the last 2 months, Headaches, eyes itching and blurry, night sweats, joint aches and other problems, Management seen the mold, and offered to send AC repairman to fix AC.
Well the AC is fixed but even after seeing the mold didn't do anything.
The housekeeper and the site maintenance man both checked the severity of mold problem, Nothing. I called and hired a company to inspect and awaiting on an estimate to remedy the mold.Be careful
- Great concept
- Community areas are clean
- Amenities
- Mold
- Terrible internet and media package
- Maintenance is limited and sauna has never worked
Preferred solution: all of the above
User's recommendation: I would make sure the Apartment is fit for habitation, otherwise you could move into a place that will be unhealthy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI live in their tennessee resort.
- - Poor management and lack of issue resolution.
- - Managers are ineffective or constrained by the corporation.
- - Mold is present throughout.
It is very poorly managed, The managers are either incompetent, or have their hands tied by the Corporation. They seldom resolve any issues, most complaints get very little effort to find a solution to the problem. There is mold everywhere.
- Location is great
- It could be great
- Not all amenities listed are provided or have never worked
- Management and corporate leadership
- Mold
Preferred solution: Let the company propose a solution
User's recommendation: only as a last resort
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
MOLD in Apartment Without any Action to remedy problem
- - Mold and humidity around 80% in the apartment.
- - The AC drain was clogged.
- - Management was aware; a mold removal service will send an estimate.
My Apartment has mold, I think the problem existed before I rented this unit. It has gotten worse every day.
The Drain to the AC unit was clogged up. That caused the humidity to be 80%. Manager seen the mold and had maintenance contact AC repair company. I asked what was being done about the Mold , was told Management was aware of the problem.
I finally give up waiting for action, no other past issues were ever dealt with, so I called a Service Company who does mold removal. I was told I had mold and mildew , they would get an estimate out to me as soon as they could.
Preferred solution: All of the above, I have been sick for over 1 month and I am not getting any better. So, do i call the Local Television news, or osha, or the health department, or just call my attorney and let him notify them all.
User's recommendation: Don't move here.
Low quality food
- - Website promises fresh appetizing cruise ship food.
- - What is served isn't that.
- - The head chef was away; meals improved.
- - Management hasn't replied.
If you look on the website, freshly prepared, appetizing, cruise ship quality food is advertised. What is served is anything but.
Head chef will hear nothing negative however when he was away for a week the quality of meals went WAY up.
RLC does NOT deliver on their promise of fine dining unless tuna melts, baked beans and flavorless squash counts. Management and corporate have had no reply and have not attempted to rectify.
- Nice residents
- Cheap unappetizing food
Preferred solution: Deliver product or service ordered
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tallahassee, Florida
Caregivers
I have since talked to our manager and it was explained to me that since this community has rental apartments, the law states that they cannot discriminate against people moving in with a caregiver.
People are allowed to move into a Retirement community with a care giver. They belong in an assisted living facility.
- Great place to live
Preferred solution: Apology
User's recommendation: If you don't mind living with people who need assistance and they let people move in with a caregiver, you will like it here.
Cheated
- - Stains on the rug require buying a new rug at retail cost.
- - Rugs are expected to last 5 years.
- - They paid for a new carpet after 4 years of use.
Daniel Pointe (and I assume all RLCs) have a unique carpet renewal strategy. No matter how many years an apartment has been rented,, if you move out and leave a stain on the rug, you get to buy them a new rug all retail cost
Corporations all carry a reserve for replacement in their business accounting and deduct it as a business expense.
Apartment rugs are expected to last 5 years.
My apartment was used almost 4 years, but I bought them a new carpet at an upscale pice.Since the carpet had been used 4 of the expected 5 years, I should have only paid 20%. Move to Daniel Pointe get very high fees with high school cafeteria grade food.RIPOFF
Preferred solution: Price reduction
User's recommendation: Don't rent RLC
Avoid Red Rock Pointe and Resort Lifestyle Communities
- - Over-priced, under-sized apartments with a monthly dining package.
- - Executive Chef has no training and residents report eviction when they complain.
Red Rock Pointe is the Las Vegas location of Resort Lifestyle Communities. The company business model offers over-priced, under-sized apartments along with dining services for one monthly fee.
The company leans heavily upon the "Executive Chef" and the "Freedom Dining Program" to entice prospective renters.
This is necessary because otherwise, nobody will pay $5k/mo for a 759 square foot apartment. The promise made to senior citizens and their children is this: We are operating a luxury cruise ship on the ground. All you do is have fun, while our staff takes care of the rest.
The reality:
The "Executive Chef" has ZERO culinary training. The food is inedible.
The soups are created using Las Vegas tap water (you don't want to drink it). The building has significant structural issues (plumbing leaks everywhere), the staff is fluid. Meaning, they won't be there long. The average employee has less than 2 months tenure.
The community has had 4 managers in 1 year.
4 sales directors in 1 year. 4 Chefs in 1 year. 19 concierges in the 14 months since they opened. 4 Lifestyle Directors in 14 months.
3 Maintenance Directors in 14 months.
Starting to get the picture?
The residents are treated with disrespect (translate: they get yelled at) if they provide honest feedback to the managers. Additionally, if they contact Dan Hebenstreit, the corporate Director of Field Operations, he simply has them evicted in the hopes of "limiting the negativity". In other words, if you complain, they will make you homeless.
Management regularly attempts to make senior residents who complain appear to be unreasonable to their children (who often pay the bill).
STEER CLEAR OF RED ROCK POINT!!! RLC will take your money and NOT deliver on their promises.
- Nice residents
- Management and corporate leadership
I have worked and am presently working for a really good Senior Living Management Community. I have also worked for Resort Lifestyle Communities and they by far are the worst Company I have ever worked for.
Upper Management at Corporate dictates all the rules without listening to Community Managers who know more about their assigned Community and all the situations that arise. All Corporate cares about are their money hungry investors and their bottom line. Corporate is two faced and quick to blame Managers instead of listening and having the backs of the dedicated leaders that work for them.
The good old boys and girls at the top don’t have a clue about what really goes on in the trenches of managing these Senior Communities. I love to serve and work hard to make our Seniors happy and do my best with my team to make a profit for the Company, it’s a win win when working for a great company, too bad it wasn’t RLC.
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I'm not sure why some of these reviews are so negative, especially since the current management team has been at Oak Park since August 2022, and many of the reviews are not from current or former residents. Before making a decision based solely on online comments, I would encourage you to do your own research.
Oak Park is currently the only senior living community in Katy, Texas, that is 100% occupied and has a growing waiting list. The current management team is the longest-tenured leadership team Oak Park has had in years, and they have made significant improvements throughout the community. The community also benefits from an exceptional Lifestyle Director who has been with Oak Park since it opened in 2007. She is widely regarded as one of the best Lifestyle Directors in the company and is deeply loved by the residents.
She has been recognized with the prestigious Ron Heron Award, one of the company's highest honors, for her dedication and outstanding service. The culinary program has also changed dramatically. Our current chef, the former owner of Brett's BBQ in Katy, is nationally recognized for his barbecue and recently earned one of the highest honors awarded at the Houston Livestock Show and Rodeo. If food quality was ever a concern in the past, it certainly is not today.
Oak Park continues to invest in the well-being of its residents by introducing innovative programming, including Ageless Grace for dementia support. This program has been so successful that it has since been expanded to all RLC communities. Most importantly, the people who work at Oak Park genuinely care about the residents. The staff is compassionate, attentive, and always willing to lend a helping hand or simply offer a comforting hug when someone needs it.
That culture of kindness and connection is what truly makes Oak Park feel like home. When researching any senior living community, I encourage you to look beyond a handful of online reviews.
Visit the community, speak with current residents and their families, read reviews across multiple platforms, and make an informed decision based on your own experience. As with any situation, there are often two sides to every story, and the best way to learn the truth is to see the community for yourself.