RESISTOL
RESISTOL Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RESISTOL has 3.7 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Delivery time is excellent.
Cons: No response from resistol on my refund.Recent recommendations regarding this business are as follows: "Please follow up with Customers!", "Excellent product. Very poor / nonexistent customer service to a loyal customer", "Excellent product and excellent customer service!", "Resistol is a great company and manufacture the finest western hats available", "Find the hat locally, or on Amazon. Customer service here does not exist.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RESISTOL has 3.7 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Delivery time is excellent.
Cons: No response from resistol on my refund.Recent recommendations regarding this business are as follows: "Please follow up with Customers!", "Excellent product. Very poor / nonexistent customer service to a loyal customer", "Excellent product and excellent customer service!", "Resistol is a great company and manufacture the finest western hats available", "Find the hat locally, or on Amazon. Customer service here does not exist.".
Review authors value the most Discounts and Special Offers and Website. The price level of this organization is medium according to consumer reviews.
Naperville, Illinois
Floppy hat
I wear this hat everyday to work but I noticed it had gotten very floppy and stretchy since I have been wearing it. I took it to Boot Barn and the employee said the hat shouldnt be floppy like mine is and suggested I call Resistol customer service. I have not heard back from resistol yet, but I wish to hear back from them soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Garland, Texas
Returned a Hat
I returned a Hat that wasn't what I expected in both size, quality and color. I sent it back
06/09/2025.
Tracking shows it arrived on 06/12/2025 at 11:36 am.
I have not received anything from Resistol. Wondering what I need to do to get a refund?
Thanks, Jeff Ketcham
UPS Tracking number:
122993EE030631****
- Delivery time is excellent
- No response from resistol on my refund
Preferred solution: Full refund
User's recommendation: Please follow up with Customers!
Manhattan Beach, California
How to make an older favorite straw hat stiff again. I received no correspondence from Resistol as to an answer. I love my 20 year old George Strait model straw hat and want to recondition it.
I have a 20 year old George Strait edition straw hat. A lot of miles and a lot of life.
Its very sentimental to me. Its dirty and old, but I want to recondition it to be stiff again and continue to wear it. I want to do it right and wanted to do it as the factory recommends. My only resource now will be third-party and third-party products.
My concern is the correct information and the loss of a special hat.
I have been looking at a George Strait Resistol replacement hat for the last month. I will buy another one, but will never again rely on Resistol customer service for any type of help in the future.
User's recommendation: Excellent product. Very poor / nonexistent customer service to a loyal customer
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Bay Springs, Mississippi
Hat return
I would like to speak to an agent about a hat I am sending back for refund. Would like a call 601670****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Garland, Texas
Change method of shipping before too late
I made a purchase and realized I needed to change the shipping method. I contacted customer service and spoke with Ryan and explained the circumstances.
Customer service is only as good as their product! Let me tell you that the customer service is as awesome just like their hats!!
Absolutely a class act!! Thank you, Ryan and Thank you Resistol!
Preferred solution: None! All was resolved! Excellent customer service
User's recommendation: Excellent product and excellent customer service!!
Product information
Got the answer to my question & placed an order
Why? I got my answer they made a sale. This is ridiculous BS !!!
User's recommendation: Resistol is a great company and manufacture the finest western hats available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one ever called me back or replied to my emails
After placing several calls to Calista in online orders, and emails on their platform, no one ever called back to state that the size I requested was changed to 7-1/8. So incredibly frustrating.
Whenever I called, she was "out". This is the week of Christmas orders. Either they have a skeletal crew in Austin, Texas, or they just simply don't care about customers who've paid a great deal for this special gift.
Very disappointed in them. AMayudrey
User's recommendation: Find the hat locally, or on Amazon. Customer service here does not exist.
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If their customer service has no suggestions that doesn’t make their service poor. It makes you entitled, arrogant and sound ridiculous. BTW, one hat purchased twenty years ago hardly makes you a loyal customer.