ResDiary
ResDiary Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ResDiary has a 3.0 star rating based on 2 customer reviews. Consumers are mostly neutral with a split of 67% unfavorable and 33% positive. Reviews note website failures, booking confirmation and payment issues, and limited support contact options.
Positive Feedback
Some users received timely help and a replacement voucher within 24 hours after contacting the company, indicating occasional effective customer service and resolution.
Negative Feedback / Risk Areas
- Frequent website outages and failed booking attempts cited in ResDiary reviews.
- Customers report lost bookings after providing card details, raising billing and refund concerns.
- Support is limited and hard to reach, fueling ResDiary customer complaints about account access and password blocks.
Key Takeaways for Future Customers
- Expect mixed performance; verify bookings directly with restaurants when possible.
- Document payment receipts and follow up promptly on refunds or billing disputes.
- Be prepared for limited phone support and to use email for customer service interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ResDiary has a 3.0 star rating based on 2 customer reviews. Consumers are mostly neutral with a split of 67% unfavorable and 33% positive. Reviews note website failures, booking confirmation and payment issues, and limited support contact options.
Positive Feedback
Some users received timely help and a replacement voucher within 24 hours after contacting the company, indicating occasional effective customer service and resolution.
Negative Feedback / Risk Areas
- Frequent website outages and failed booking attempts cited in ResDiary reviews.
- Customers report lost bookings after providing card details, raising billing and refund concerns.
- Support is limited and hard to reach, fueling ResDiary customer complaints about account access and password blocks.
Key Takeaways for Future Customers
- Expect mixed performance; verify bookings directly with restaurants when possible.
- Document payment receipts and follow up promptly on refunds or billing disputes.
- Be prepared for limited phone support and to use email for customer service interactions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dewsbury, Kirklees
Issue with Booking Confirmation Emails – ResDiary ID 22202
Dear ResDiary Support Team,
I am the manager of Phranakhon Leeds restaurant in the UK. Our ResDiary ID is 22202. We are currently experiencing an issue with booking confirmation emails, as many customers are not receiving confirmation after making a reservation.
Could you please investigate and help resolve this issue?
Thank you for your assistance.
St Albans, Hertfordshire
Resdiary not work
I need to be in contact with someone. Please, my RWS diary is not working. I cannot make any booking for the restaurant.
Lost booking
Resdiary took my credit card details and cut me off. The restaurant doesn't have the booking. Have I been scammed?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not see anything on my screen
You had some technical problems this evening. I couldn't sign in.
I had to change my password on three occasions to access my normal screen after signing in. All of a sudden, my screen started changing/vibrating and locked me out again.
Now I can get in, but it is all blank. On my webpage, it looks like we are fully booked.
- No pros
- Support limited and you can not speak to anyone
Preferred solution: Full refund
User's recommendation: Font use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWebsite not working
I was trying to make a booking with a restaurant. They use this website as their portal.
After 5 failed attempts on the website I made an attempt to contact this company. Much like their portal this also failed.
I use booking website very frequently and this is undoubtedly the worst I have seen. Avoid where possible.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuccessful outcome
They provided me with a phone number and Email address to contact the company. I did this and received a replacement voucher within 24 hours.
Edinburgh, Edinburgh
Unblock account
Hi.I try to change the password and you block my account.Also,I'm the new owner of the restaurant,and I want to update card payment,and password for app . Please send me an email or phone me,to make this adjustments.
Thank you
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