ResDermatrol
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Nonexistent refund
Originally received two 'free trials' by mistake which gave me two accounts.
Subsequently, received two full size which I returned to the company per their instructions on March 2, 2013.
Contacted them May 9 and was told that package had been received and I would receive credit on my credit card within 5-10 business days. None received.
Second contact - May 21, 2013 and was told it was not received.
Third contact - May 31 was told it had been received and would receive refund. Representative gave me his direct contact extension.
Fourth contact - August 6 was told account had been canceled as product received by them March 11. She 2ill forward information to corporate for refund. Asked for phone number for corporate and was told could not give it out.
Follow up on August 6 was with representative that had given me his extension number. He could not give me phone number but gave me city of headquarters. Have found them on RIPOFF REPORT. Am trying again.
Now feel I should receive refund plus interest charges.
Timmonsville, South Carolina
Antiwrinkle cream
return this cream back to the company on may 20,2013 have not received credit back on my credit card.have call every 2 weeks. its always the same have turn it over to corp.. office they will have to credit your account. i would like the people of this company to know what its like to wait on their money from customer when they order on line.something has to be done.help please thank you lots help thanks you. wish i had tried the free sample i suppose to have received but did not may be this would not have happen
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Dimondale, Michigan
No phone number to contact to cancel
I want to cancel and can't I have no phone number. I can not use the product it broke my face out horribly.
This is bull. No paper came with the sample it shipped without anything. Does anyone have a number to contact this company. I don't want to pay for something I can't use.
Any help would be greatly appreciated. These company's do nothing but *** people and should be put out of business. Is there anything a consumer can do about things like this.
I M sick of companies such as this. Risk free trial yeah right
Don't be fooled by the return policy. Within 12 days of receiving my so called "Free Trail" I was billed an additional $89.98. I called the customer service phone number and the woman who answered was extremely rude and told me that she could not give me an RMA number. I had to tell her 3 times that I was on their web page and it clearly states that I need an RMA#. She final gave me the cancelation # & the RMA#. This was 30 days ago and I still have not received my refund even though they confirm that they received the returned product. My next step is to lodge a complaint with my bank to have the charges reversed! The contact info for these jerks is as follows;
Our Customer Care team is more than happy to assist you (yeah right) at 1-88*-***-****. For your security, all cancellations and returns must be processed by phone at 1-88*-***-****.
VERY IMPORTANT: We cannot accept cancellations or process packages marked “Return to Sender”. All cancellations must receive an authorization number in order to ensure proper processing. To get an authorization number, please call customer care toll-free at 1-88*-***-****
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Abu Dhabi, Abu Dhabi
No contact info to cancel next order ResDermatrol
i ordered a free 30 day trial offer from ResDermatrol i had 20 days to try it risk free now that i want to stop ant futher orders i have NO phone number to call i will contact my credit card and see what they can do for me thank you at the time i ordered this product i also first ordered a sample package of auravie i just contacted them and had to pay sometime for the so called frre sample but a least i had a contact number which i printed along with my order unlike ResDermatrol scam
Replying to
There wouldn't be complaints if ResDermatrol was a honest company. They talk in circles for one thing, when you do fine their scam terms.
Everyone Beware .....
If there such a great company (NOT) there would be NO NEED TO GOOGLE THEM. THE PRODUCT IS VERY POOR.
Springdale, Arkansas
ResDermatrol Fraud
An ad was on Facebook offering a free sample of this product. Of course you had to pay the shipping which resulted in my giving my debit card number.
***, ***, ***! Now my bank account has been hit for a fraudulent charge of $89.98. Please don't be taken in by the offer of a "free sample"! You will live to regret it.
The next catch is, you must call for an RMA number before you can return it because they will not accept return to sender packages. If you can't reach them, how can you get and RMA number?
I too was scammed with this product. Credit card company unable to get credit.
Turning them over to the Attorney General. They need to go out of business
Lowell, Massachusetts
ResDermatrol
BEWARE of this company. They say you have to read the fine print and yet where is that located?
Certainly not on the shipping paper that came with the sample because there is no shipping paper. Where are the acceptance terms? I had to go online to fine anything like terms and conditions. I did and this is what I found: IMPORTANT: If you choose the Subscribe Risk FREE and click 'Send it Now' you agree to the following: If you do not contact us, after 14 days you will be shipped a full one-month supply of ResDermatrol (30 ml jar) for the Platinum Members Price of just $89.98, charged to your credit card.
Then they go on to say that they will not refund your money even if you send the product back. And they they say that they will go after you.
I have to completely agree. This company is a fraud, they are rude and uncooperative.
I too sign up for the "14 day FREE trial" and did not recieve my sample until day 15. They waited 10 days from the day I signed up to even ship the sample and then my card was charged almost $80 two days later. I called the company on two seperate occasions it was like talking to robots. THey must have a customer complaint script that they just keep repeating.
They kept telling me it was MY fault that I didn't contact them when I didn't get the sample after a few days. They have a strict "NO REFUND" policy. I have filed a fraudulant charge complaint with my bank and refuse to pay. DO NOT SUBSCRIBE TO THIS FREE TRIAL, IT IS NOT REAL AND THEY WILL JUST *** YOU OUT OF MONEY.
You figure if everyone who gets sucked in cancels after getting scammed for $80 this company still makes a load of money. They should be shut down!!!!!!!
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Since dealing with this company I have refused to knowingly order anything with an automatic monthly renewal. You would be surprised at the reactions I get from the friendly customer service operator when I say no, it is not okay to automatically send it every month, in fact don't sent me any.
This is a terrible product, I also had a bad reaction to it. And they would not accept any returns nor credit my account.
I was getting charged before I even got the product to try.
I cancelled it and still got charged anyway. Such a scam.....