Republic Services
Reviews and Complaints

These guys have been telling me that Ive got a contract even though Ive sold my building, and my company that was housed in the building that Republic services serviced. I do not have a signature for a three-year contract on garbage and they will not provide me any information showing me this they just keep saying that theyve sent me emails phone calls left me voicemails and Ive gotten nothing from them, Ive called four times and three of those times were escalated to high escalation callback and Ive still not received one single callback from this company.

I dont know what to do anymore. I want the service out of my name and the trash picked up the new owner can start a whole new service.

They dont have to hold me accountable for responsibility. This is not an ethical company and its very unorganized when it comes to customer service they will not return your calls and after these reviews that Ive left Im going to get every single phone call in the world to try and figure this out now that its escalated on my end to the point of no return do better republic services just do better!!

I have called twice about a clean up on our property and have had no calls back. I place a 3rd call this morning and Jade answered.

I explained to her what our issue was with hydraulic fluid spilled in our parking lot and tracks all the way out our drive and being a Church and school, it was not esthetically pleasing to see this for over 2 weeks now.

Jade responded very rudely by saying, " Will the only way I can help you is for you to listen and give me your address that I asked for when the call started!'

She did not ask me for address of business because I was telling her my issue.

So she proceeded to check the complaints from last week and earlier this week and then said, " I can not do anything about this because it has been sent to another dept., a higher up dept.!"

So I responded by telling her that I was going to hold our bill until we had a clean up completed, and that was from my higher up dept. as well.

She then told me I was rude and I didn't have to be so rude!

I was simply stating in a manner that she treated me with, a long standing corporate commercial customer!

This employ was very rude and I would not have her answering phone calls from disgruntled customers.

In fact, If I was her supervisor, I would have to fire her for responding to one of Republics long standing reputable customers.

We will no longer speak with Jade, and we will avoid conversations with her from this day forward.

Robert

Faith Christian Center

My regular bulk trash pick up was scheduled for Monday, March 18. It was left at the curb as usual.

No bulk service was provided that day, so I called and was promised pick up on Wednesday. Wednesday came and no pick up as promised, I called customer service again this morning and was guaranteed I was on the list for today, March 21st. When it got close to 4:00 pm with still no pick up, I called customer service (because they close at 4:00), that yes, I was definitely on the list for today and they pick up until 6:00 pm.

Well, here it is 6:15 pm and no one came to pick up. This is not acceptable service.