Republic Services
Republic Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Republic Services has 1.5 star rating based on 635 customer reviews. Consumers are mostly dissatisfied.
60% of users would likely recommend Republic Services to a friend or colleague.
- Rating Distribution
Pros: No pros, That i no longer have to see them - ever, There are no pros.
Cons: Customer service, Poor customer service, Lack of service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Republic Services has 1.5 star rating based on 635 customer reviews. Consumers are mostly dissatisfied.
60% of users would likely recommend Republic Services to a friend or colleague.
- Rating Distribution
Pros: No pros, That i no longer have to see them - ever, There are no pros.
Cons: Customer service, Poor customer service, Lack of service.Recent recommendations regarding this business are as follows: "Do what you promise. Still no response to picking up as promised", "Go elsewhere", "Do not engage their service", "Do not get this service", "Complain, write review.".
Most users ask Republic Services for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Republic Services Reviews
"Did not pick tras today"
I have not had my trash picked up in 10 days! I was promised by Kim in customer service, it would be handled today! I called and talked with her on several...
"Refrigerator pick up"
I was told the refrigerator was gonna be picked up Friday. To realizing nobody was coming, Ifinally called and I was told there was a back up on Friday, and...
Boston, Massachusetts
Refrigerator pick up
I was told the refrigerator was gonna be picked up Friday. To realizing nobody was coming, Ifinally called and I was told there was a back up on Friday, and she said somebody screwed up because it was supposed to be picked up on Monday and they had no idea that the refrigerate a sat in front of my house for a whole week.
She was very apologetic and had them at my house first thing the next morning. So they come at 6:15 AM and we dont know what day were doing but they made a loud flashing noise like they took the refrigerator and just throw it in the back of the truck. I dont know why they were so loud, but it was suggested maybe because theyre the ones who forgot to pick it up on Monday and they were mad.
Maybe they got in trouble we dont know all I know is they couldnt have been any louder at 6:15 AM. So its fair to say my service sucked!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Follow up to a complaint
I was parked in a parking lot near a locked trash area in Dallas, TX. As the truck pulled up to the fenced-in area, the driver proceeded to get out of his vehicle and discard a can and an empty bag of beef jerky onto the ground.
I was absolutely dumbfounded at what I had just witnessed. A public servant doing the complete opposite of the job he is paid to do. I'm not sure if anyone cares, but your driver certainly didn't. When I mentioned it to him, he just threw his hands in the air as if to say, 'So what.' Plate # Texas VHP6219.
Truck #1755.
11:30 a.m. on Friday, Oct 4th.
Preferred solution: Fair resolution to that unexplainable act.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Helly messed up dirty garbage all over after pick up 221 S. 11th St.
I feel that once garbage trucks the bins they should pick up whatever trash is left with the broom because its not nice. Its unhealthy and its like I dont care and its really really very unprofessional.Ps once the empty the garbage dumpsters they should pick up whats left at the like cans, cereal, boxes, and trash
Riverdale, Georgia
Missed Pickups
Miss pickups at least 5 never come back on the next day always 4 or five days later but youbwant you payment on time
User's recommendation: Do not get this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dacula, Georgia
Bulk pick up
Bulk pick up scheduled 1 week ago for 10/9/2024. No one shows up to collect bulk appliances after scheduling .
User's recommendation: Complain, write review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Poor service
Company fixed the issue and I have been provided with apology. The account manager telephoned me after looking at all of the times that my garbage wasn't picked up and looking at the photos that I sent to him, he spoke with someone and now my garbage is being picked up on time!
Trash day is scheduled for Wednesday. Sometimes, our street is skipped with no communication, other times only I or one of my neighbors is skipped. When I call customer service, I am told to leave the trash out and it will be picked up in 24 hours. Since when is 24 hours the weekend or the next week? The company's customer service is a joke. If you manage to get a customer service representative you can actually understand, you can expect to be told whatever it takes for them to get you off the phone. Why hire representatives that can't speak English well? Several calls, same result. A big fail! Missed pickup on a Wednesday, called, promised pickup within 24 hrs, called every day, now it's Saturday and the trash is still waiting to be picked up.
I complained to the township supervisor’s office about this and have been told that they are aware of the problem and working with Republic Services to correct the problem. Unfortunately, I don't have the option to use another company. If I could give them zero stars, I would. Stay away from using this company!
- Does not reliably pick up trash
Preferred solution: Price reduction
User's recommendation: Do not use this trash pickup service!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
This company has the worst customer service. They get the billing wrong, and it takes forever to fix.
Then they add charges and raise rates. DO NOT RECOMMEND
User's recommendation: Go elsewhere
Carmel, Indiana
Come to pick up trash today as promised
I already did this area twice. Do what you promise to do.
Come empty my two blue bins with bags in them only.
Call and let me know what you are doing because you havent done what you promise. 317 -418-****
Jim
1711 Mulberry Circle , Noblesville , IN
46062
Dallas, Texas
50/50 if you're trash gets picked up
This company is the worst. Miss pickup way too many times & then wants to raise rates!
When you call customer service it seems like they want to push you to wait until your next pickup.
Really, WTH!!! They always have an excuse for everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kenton, Ohio
Trash pick up
I have called every week for the last three weeks. Either my trash or recyclables have not been picked up each time.
User's recommendation: Don’t sign with them
Carmel, Indiana
Come to pick up trash today as promised
You promised to pick up two bins by 6:00 yesterday and you didnt show again.
Two weeks and still no action or caring if you do what you promised.
Please respond and call let me know when you are coming to get this pick up at 317-418-****.
Thank you!!!
Jim Eynon 1711 Mulberry Circle, Noblesville, Indiana 46062.
User's recommendation: Do what you promise. Still no response to picking up as promised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trash truck tore up my back windows on my vehicle and I can't get in touch with no one
The truck driver extended the claw before reaching my trash can, which is 9 feet away from my vehicle, and tore out my back window. No one is answering the phone to make someone aware of the issue. I have filed a police report on the matter.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
Resolved: Did not pick tras today
Company fixed the issue and I have been provided with apology. The driver stops at my home now to pick up the garbage on the day scheduled! They have a high turn over rate and it takes the drivers a while to learn the route
I have not had my trash picked up in 10 days! I was promised by Kim in customer service, it would be handled today!
I called and talked with her on several occasions and she promised Me it would be picked up today. I have had this happen on numerous occasions.
Palm Bay, Florida
Terrible service has not picked up for the past two Mondays my yard waste
I have asked for a supervisor multiple times and never gotten a phone call back even though they promised it I called first thing this morning to make sure that they would pick up my yard waste and they did not. Its already 7 PM. This is happened multiple times.
User's recommendation: Do not engage their service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible service ever
I ordered a 40-yard dumpster to clear out furniture and clothing from my property, but it arrived late, leaving my workers idle and still charging me. After countless frustrating calls, the wrong dumpster was delivered a few days later - a 10-yard one for construction cement, costing me $1,100!
After numerous calls and being put on hold indefinitely, they want me to pay an additional $1,100 for the correct 40-yard dumpster next week. They refused to correct their mistake and charged me more. This entire experience has been a nightmare, wasting my time and money due to their incompetence. This company's monopoly allows them to treat customers with blatant disregard.
I refuse to pay for their mistake and urge everyone to avoid this company at all costs.
Their service is disgraceful, and they will exploit you for their own errors. Stay away!
- Terrible fees and rip you off
Preferred solution: Full refund
User's recommendation: Good luck to people who live in the area under their control and service
Las Vegas, Nevada
Trash not picked up
Trashed not picked up called and was told Monday afternoon trash would be picked up its now Wednesday afternoon!!!
About
Republic Services, Inc. provides non-hazardous solid waste and recycling services. The company was founded in 1996. Its headquarters is based in Phoenix, Arizona, USA. Republic Services provides services both to residents and businesses. Individual clients are offered solid, bulk, and yard waste handling, electronics recycling, and household hazardous waste management. Corporate clients can request special waste handling, medical waste handling, organic waste management, and dumpster rental services. Republic Services also invest in renewable energy and emission reduction programs. It operates across the United States.
Republic Services is ranked 18 out of 239 in Waste And Recycling Services category
USA, UK
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